HT201441 hello, iforgot my apple id and password, how can i reset my iphone?

i need help!!
my iphone serial number is 013627000061148
i pyrchased it from orange, and i have a problem with it.
they are telling me that they can not fix it without turning off find my iphone.
i do not have the apple id and the password!!
what can i do?

Welcome to the Apple Community.
Why would you not know the Apple ID or password.

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