HT201441 Hi, I purchase an ipad from a private party and the ipad was working properly until one day my daughter screw up the password he set. Now the ipad is locked and I try to restore and reset it over again. But it keep asking for the owner id to do i
Hi, I purchased an ipad from a private party a while back. The Ipad was working properly until today my daughter scew up the password and it now locked. I did a restore to the Ipad. But I could not set it up. Cause it kept asking for the previous owner id. And I now don't have the previous owner number. Is there a way that I could set up Without his ID?
Cancel the sale, return it to the original owner temporarily, and tell him to take the device and its purchase receipt to a physical Apple Store.
(120467)
Similar Messages
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My battery was not working properly (kept running out over a few hours.) I was advised at the apple store to restore my iphone which i did. When i try to restore it to my back up it keeps asking for a password but i have no idea what this password is? could anyone help?
If your backup is encrypted, you cannot restore without the password.
You can continue to backup but you cannot restore without password.
There's no way to retrieve the password.
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
From: http://support.apple.com/kb/HT4946 -
I am trying to restore my backup on my iphone but itunes keeps asking for a password
How can I restore my phone?
It "sounds" like you have encrypted backup selected in iTunes. Without the password, you will not be able to restore an encrypted backup.
Sorry. -
i been using the singapore app store for a long time. and my credit card is issued in maldives and it was working well until one day my card got expired so i reissued it again here in maldives.and i was updates my payment methid only my having a new security number.and yet there came an error msg saying my payment is not valid.so now i cant buy any apps
so please help me out.so adjust your iTunes account settings to reflect the new card...
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I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?
Hello hskod,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:
Leaving the password field blank
Your Apple ID password
Your computer account password, if you have one
Email passwords you may have used
Your Wi-Fi network password
Website passwords you may have used
A password for hard-disk encryption software, if you use it
Have a nice day,
Mario -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
I lost my logic 8 pro serial number. I can't find the booklet that comes with the serial number. How can retrieve this? I upgraded from logic pro 7. I changed hard drives and now it keeps asking for the serial number. But I can't find it. Where can I request it? Thanks!
If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD
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trying to rent or purchase a movie. System keeps asking for my password (which I check everytime to be correct) but you keep asking for it. Sometimes it happens and some times not.
Please note that you are addressing a user forum and not apple themselves.
Honestly, from experience however, if it asks you for the password again, the previous one was likely incorrect. Maybe a typo... -
I am passing on my ipod touch 4th generation to my husband. I restored it so he could put in his own data but it keeps asking for my passward and it is using my segurity questions. How can he change that?
Whose account id shows in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) ? If it's yours then tap on it and log out of it, and your husband can then log in with his account
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Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split up and now im trying to get all my apps and info onto my new laptop with a new account but it keeps asking me for the old apple ID which she is still using and she changed the password. i tried backing it up but still nohing. When i try to back up purchased items being apps etc its keeps asking for the old one. help
See Recover your iTunes library from your iPod or iOS device. But you'll still need the password.
Once you have the computer authorized to use the account she could change the password again to stop you buying apps on her card (assuming it's not on yours!). It would lock you out of upgrading them too but they should work unless she uses the deathorize all feature.
It depends on how amicable the split is...
tt2 -
I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x
unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck -
So I just bought an iPhone 5s and Touch ID was working fine until the software update is that a bug ? Because I don't think my home button broke
Have not heard of that but here is what I would do - test after each step to see if the problem is solved
1. Restart or reset your iPhone, iPad, or iPod touch - Apple Support
2. If that does not work - back up to iTunes and restore to factory settings
3. Check to see if the problem is resolved before restoring from backup -
I can't change my apple id password because my security answers don't match. It won't give me any other options and just keeps asking for the answers. What do I do?
Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account security Team.
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I am trying to add a wireless printer to my MacBook Pro. It was working properly until we had to get a new modem. I have gone through the steps with the printer customer service rep, and it was working properly for one day. When I booted up the next morning, the printer was no longer "connected". It will work if I have the printer and computer connected, but I much prefer the wireless capability. Suggestions? The printer is a Brother MFC7860DW. The other laptop in the house (Dell) can print wirelessly so I don't think it's an issue with the modem or the printer.
Hello,
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
2. Choose System Preferences from the Apple menu.
3. Choose Print & Fax from the View menu.
4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot. -
Well I have a new macbook pro and there is a software update available and after i update it, it keeps asking for the same thing to update over and over again! What can be done?
The App Store version sometimes gives problems. As you can't install 10.8.4 from the App Store, download and install the Combo edition > http://support.apple.com/kb/DL1659?viewlocale=en_US&locale=en_US This edition will work and will update OS X to the most recent version, in that case, 10.8.4
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