HT201441 Hi, what if I don't know who had the device before.. I am working in a company, where we have a huge amount of iPhones and people come and go. When they leave the company, they turn in there phone after it has been erased and then that is it.
Now I have a stack of Iphones that I can't use and I don't have a track record of who had them.??
From a company point of view, it is not very smooth.
If you haven't kept records of who had what phone, or required the user to wipe the phone properly before returning it (maybe time to update your company policies), you'll have to contact Apple Support directly and provide proof of ownership for these devices.
Although there is no published process for getting devices unlocked, there have been reports that Apple can unlock corporate owned devices in situations such as yours, when device ownership is able to be proved.
In future, when someone returns a phone, make sure they go to Settings > General > Reset > Erase all content and settings and enter their password for the process to complete. Then you'll have no problems.
Similar Messages
-
what is the best way to turn on my ipod after it has been in water? should i just turn it on or should i plug it in and let it turn on on its own?
Firstly, give your Pod a lot of time to dry out before trying to use it - at least a week, a fortnight might even be advisable. Water takes a surprisingly long time to evaporate from inside something.
For a case, what you want is the Griffin Survivor:
http://www.griffintechnology.com/armored -
when Trying to download or update apps I got "your apple id has been disabled" and I had reset my password for three times
If you are receiving a message that your iTunes account has been disabled and resetting your password does not resolve the issue, then you will need to contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/
-
HT4623 my iphone has been erased and i do not know how to restore it?
my iphone has been erased and i do not know how to restore it help please?
Connect it to the computer that it normally syncs with and select restore in iTunes.
This is also covered in the Users guide if you want/need specific details. Try reading the users guide before asking more basic functionality questions. -
In my list of contacts I have entered a wrong address. I was able to erase it from that list BUT when I send an email it still appears on the list there and I cannt erase it. What shall I do ?
I have discovered this site which claims the ability to do what you might want. I have no personal experience of it!
http://www.icopybot.com/itunes-backup-manager.htm -
My iTunes remote app on my ipad mini will work fine for a while and then it will lose the library. I then have to turn off sharing on the computer and then turn it back on. This will work for a while and then I will have to repeat the process. Help!
I have just found the problem to be windows firewall on my library PC
I can only presume there has been an update to windows firewall or iTunes
all the relevant programs were on the allowed list
I'm now currently running with firewall turned off on my library PC.
I'll update when i have found the rogue setting. -
I am having dilemma after reformatting my iPhone 5 and I can't get through the re-activation page. It requires me to log-in using my old apple ID which I abandoned 2 years ago after it was been hacked. Apparently, I was able to retrieve my old Apple ID and iCloud, however, the purchased items, downloaded apps, the linked device ("find my iphone app" to link) and other information were wiped out. I reset the password several times to see whether it helps, but still shows error message "Apple ID cannot be used to unlock this phone".
Any advices and help to get through?Also I have not done anything to the phone ever since I bought it, so I assume that it's locked?
-
data usage increases on wifi
Hi there sambranoronnie,
It sounds like you are seeing lots of cellular data being used when it should be using the Wi-Fi connection for data. I would use these troubleshooting steps from the following article to help you resolve the issue here:
iPhone cellular data connection issues
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Make sure that your software is up to date:
Check for a Carrier Settings Update: Tap Settings > General > About.
Check for an iOS Software Update: Tap Settings > General > Software Update.
Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Restore the iPhone as new.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.
Thank you for using Apple Support Communities.
Regards,
Sterling -
I listen to my iPod Classic at work and it kept cutting off today out of nowhere and this hasn't happened before. I have it in my pocket so I have the HOLD button in the lock position so the wheel won't get pressed while in my pocket. I figured it died on me but I had just charged it last night so I took it out and unlocked the HOLD button. Well, the music immediately came back on. It happened a few more times and i figured maybe it was the song or something so I changed albums and it kept happening. Every time it would cut off, I'd unlock the HOLD button and it'd come back on every time, almost like it was paused or something. Has anyone experienced this? if so, how do I fix it? I really don't want to buy a new iPod since I have little money because of school, bills, and photography/film equipment. Help? thanks.
I'm having a hard time finding an answer to this too. This is what is going on. Sometimes the iPod (iPod Classic 160GB) does not "like" the songs I've downloaded from cds. Sometimes it does. I think it always plays whatever songs I've purchased on iTunes though. The other day I synced it to add two new cds and somehow the iPod was wiped clean--no songs, no pictures, nothing. I did a reset and the songs came back but now these problems:
1. The song will play for a few seconds then it either skips to the next song.
2. The song won't play, just skips to the next song.
3. Everything just stops, the iPod is still 'on' but won't play anything.
4. Right now it's playing an Aimee Mann album that I downloaded but it wouldn't play the Joni Mitchell album just before. Is the iPod making a comment on my taste in music?
Flipping the lock back and forth helps sometimes, but not always.
I bought this device less than two years ago; I really hope it's not permanently messed up. Should I just go to the Apple Store (please I beg of you, don't make me!) and throw myself at their mercy?
Help!! My iPod is the only thing that gets me through the day in this office. -
MacBook Pro (15-inch, Mid 2009) and (15-inch, 2.53 GHz, Mid 2009)
I recently bought my macbook pro from my brother and he deleted EVERYTHING off it and I do not have the disk that came with it. And now i cant get on safari or no type of internet or nothing!! HELP PLEASE!!!!!!!!!!!!You're going to have to get the disc(s) back from your brother or call Apple at 1-800-MYAPPLE and havethem mail you the machine specific disc(s) that shipped with your model.
Clinton -
I recently updated my iphone5 with the ios7.1 and i cannot access my phone security code was denied
Hey Covman4,
Thanks for using Apple Support Communities.
This article will show you what to do if you have forgotten or can't remember your passcode or is not accepting it.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Have a nice day,
Mario -
After I open a message, it disappears when I close Thunderbird. Any suggestions that I have read do not work.
http://kb.mozillazine.org/Disappearing_mail
-
Hi, I don't know who to turn to: the person who handles all the compter stuff is out of town, This A.M.I started up Firefox and there was a message re an update, I thoght I new just to click on install and wait to re start Firefox. But what I can remember is that another window opened and asked me to choose 'something' (an icon or banner or?), I thought I must click something (I guess I should read all clearly). Firefox did update to 3.6.4, but it also inserted some sort of what might be called a banner? But it only partly covers the right one- half of my 3 toolbars at the top of the Firefox window. It can't be used for anything as it is just a mess of colors and unknowns, except what looks like a 'top' and what I recognize as a Firefox icon (but only partly visible)!! Now, what it does do is partly hide that whole portion of the toolbars and they are hard to read and in turn make this 'thing' impossible to figure out, if I would care to? I can't find anyway to remove it or use it?? But since the Firefox icon is on it, I guess you should know what it is and how to trash it. I am sorry for this occurrence caused my my carelessness, but I'm not much of a computer person ----HELP! Thank you for any help. Judi
== This happened ==
Every time Firefox opened
== Today, Thrsday June 24, 2010The only thing I can imagine: it's a [https://addons.mozilla.org/en-US/firefox/personas/ Persona].
Tools->Add-ons->Themes
Here should be the persona (lightweight theme)
and a button "Remove"
Click it (button Remove), and it (Persona, this mix of colors) should go away instantly.
Does it help you? -
when i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question. what should i do for now for iphone didnt activate of itunes?
Ask the person who owns the iPhone.
Which version of Cydia appears on the iPhone - the one
with the black and white icon or a different one?
If it was jailbroken, contact the developers of the jailbreak.
Not all jailbreaks can be completely removed.
Google may provide some direction. -
i have issue with my iphone5, the phone is open and good network signal, but when some one calling me they cant reach me, like the phone is off
You are as far as you can be with the original iPad; only iPad 2 and greater will update to 7+
Maybe you are looking for
-
Creation of Database link and access the same plus Snapshot creation
i want talk between two oracle server. i decided to go for snapshot creation with periodical refresh. For which i am having two oracle server's with different ip address located inside our office setup. I have created a database link between two serv
-
Mail app freezes after first use on iPad 3 and ios 8.1. How to solve?
Apple mail app freezes after first use after reset. iPad 3 and IOS 8.1. How do resolve?
-
Iphone won't turn on or charge - I've tried everything! Any ideas?
Hi guys, I have the new Iphone 3GS and last night while I was asleep the battery died, so this morning I plugged in with the wall socket and nothing seemed to be happening... swapped plugs, swapped cables, charged it with my car charger and have now
-
What are the other tables in B2 cluster
hi experts, what are the other tables like ZL table in B2 cluster..and what data is stored in them.
-
Problem of SIGPOLL(SI_NOINFO) in latest Solaris9 kernel patch
Hi, We are facing a rather strange problem with the latest kernel patch on Solaris 9. (Generic_112233-08). We had not faced this problem with any of the other kernel patches of Solaris 9. Our application has a main thread and a single child thread (p