HT201441 How do I reset back to factory settings a phone issued by Samson Investment to an employee upon termination?
I have a iPhone 5c returned by an employee after he terminated his employeement with Samson. Now I need to set it back to factory settings to reassign. How do I do this after he set it up on his iTunes account?
Thanks
Skeeter
Welcome to the Apple community skchilton.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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