HT201441 How to deactivate previous owner's iCloud account attached to iTunes?

I bought an ipod touch 5th gen second hand, but the user's iCloud account is still attached. I have no idea who the previous owner was. How do I deactivate the iCloud account so that I can use the unit?

You can't deactivate it.  You have to get the ID and password from the previous owner or have them erase it and remove it from their account as explained here: http://support.apple.com/kb/TS4515.  There's no way around this and no one else can help.

Similar Messages

  • HT201441 how to find previous owner of an ipad?

    i bought a ipad without knowing that it was locked and he dosent know the previous owner and im trying to find him? help how can i find him

    We can't help you nor can Apple.

  • How can three iphones have seperate icloud accounts, but share itunes?

    Hello guys,
    I hope someone can help me with this question; ok here goes... I have an iphone 4s, one of my daughters have an ipad (we both share itunes ID), recently my two daughters were given iphone 5s'.  Ok the problem is that one of them connected to itunes without me setting up their phone to my account, she mistakenly hit the reset button without backing up her phone.  I understand that there is no way she can get her contacts back... the question is this.....I understand if she has her own icloud Id she keep her contacts and etc. separate from ours.  my question is when we try to remove my e-mail and id from the icloud it won't work..... is there away to create different icloud ids?  I don't want to have to create a new apple (itunes) id we want to continue to share music and apps.  
    sorry if its long and drawn out but I didn't want to miss anything.
    thanks in advance

    Yes.  You can share the same ID for iTunes and create separate iCloud accounts with separate IDs.  If fact, that't the recommended approach for families. 
    You should also use separate IDs for iMessage and FaceTime to avoid getting each other's text messages and FaceTime calls.  Just use the same IDs you use for your iCloud accounts.  If you're sharing the same ID now for these services, one of you should go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with a separate ID.  Then do the same thing in Settings>FaceTime.

  • I'm trying to pay my scheduled payment for my icloud account with an itunes card not a credit card Ive done it before but can't remember how

    How do you pay for your icloud account with an itunes card ?

    I don't have a credit card on file because I don't want my kids using it or accidentally using it.  I always buy itunes cards for this reason.  I refuse to put a credit card on file for this reason. I hope Apple thinks about this and puts this in consideration.  I don't understand why I can't put a itunes card on file just like a credit card? 
    Thanks for you help,
    Jennifer

  • HT201441 i cant find previous owner to my iphone5 so they can deactivate it from there icloud account. why cant apple contact him/her on my behalf? Im sure If iphone was found owner would want to be informed? If this were the case id like to give it back!

    i cant find previous owner to my iphone5 so they can deactivate it from there icloud account.   WHY cant APPLE contact him/her ON MY BEHALF and give them my details so they can contact me???

    No one here can answer for Apple.
    coppertonenz wrote:
    ... why cant apple at least inform previous owner? 
    But here is Apples Support Article on...
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    And the way it works is:
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    you need to return the Device for a refund, as you will not be able to re-activate it.

  • Bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

    bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?

    Take it back where you got and and get your money back.
    As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police.

  • I updated my iphone4 when i updated it require the previous owner of iclouds email and password but i didn't know him because i purchased it as second hand plz help me how i can rid from it :((((((((((((((((((((

    i updated my iphone4 when i updated it require the previous owner of iclouds email and password but i didn't know him because i purchased it as second hand plz help me how i can rid from it :((((((((((((((((((((

    Welcome to the Apple community Fazypk.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

  • HT201441 I don't have owner's phone number, how to get  previous owner's Apple ID(email address) and send him a email let him remove the device from the account.

    I don't have owner's phone number, how to get  previous owner's Apple ID(email address) and send him a email let him remove the device from the account

    There is no way for anyone on this forum to assist you.  Apple will also not assist you.  If you purchased the device thru ebay, file a claim.  If you purchased it some other way, I'm sorry.  there is nothing anyone can do to help you.

  • Hi ! I got an iPhone 5 from someone who I don't know the real owner. Then I wanna change iCloud on it, but I don't know the password of owner. How can I log out that iCloud account without password ? Please help me, thank you

    Thank you, please help me !

    How can I log out that iCloud account without password ?
    You can't.
    Return the phone to whoever you bought it from and get a refund. Without the previous owners password you will not be able to enter your own iCloud acount, and when you update the phone, you won't be able to re-activate it as it will be locked to the previous owners account.
    You should've checked the phone was not locked to someone else's iCloud account BEFORE buying it.
    Instructions here: http://support.apple.com/kb/ht5818

  • How to remove previous owner's Apple ID request from App Store?

    When I try to update an app App Store asks for the previous owner's Apple ID and not for my Apple ID. How can I change it to ask for my details?How to remove previous owner's Apple ID from App Store?

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • I want to update iCloud account with new apple id but don't know password for old apple id.  Plus can no longer receive email at old apple id.  How can I delete the current iCloud account on my iPhone if the previously stated conditions exist?

    I want to update iCloud account with new apple id but don't know password for old apple id.  Plus can no longer receive email at old apple id.  How can I delete the current iCloud account on my iPhone if the previously stated conditions exist?

    If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT5625 how to contact previous owner of apple i pad?

    how to contact previous owner of apple i pad?

    it would not be legal for apple to track
    previous
    owners of iOS devices and even less legal to provide such info to others

  • How do I reset my original Icloud account on my new Iphone as my previous one broke but everything I need is on my origianl account??

    hello everyone
    unfortunatly my daughter broke me previous iphone which had my original icloud account with everything on it, my new phone has a newicloud account automatically made which has no data on it.
    i know the details of my previous account and have re added it to my new phone however even if it change my settings to that account it says that it is not my main account therefore my backe up data from the original one cannot be restored.
    my question is how do i make my original icloud account on my new phone my main and only one, i thougt that was the reason icloud was invented to be use as a whole on different phones.???
    thanks guys

    Did you delete the account that was automatically set up on your new phone before signing back into your old one?  If not, go to Settings>iCloud and tap Delete Account at the bottom.  Then set up your old account and turn your data syncing back to On.  (When prompted, choose Merge.)

  • How do I use the same icloud address as my itunes one

    how do I use the same icloud ID as my itunes one

    it tells me it is already in use
    You will need to contact the previous owner of the iPhone in order to change the Apple ID.

  • I bought an iPhone 5; 16GB and after updating to ios 7 am unable to bypass the activation screen because am told is locked to the owner's iCloud account but I can't contact the owner. What can i do to rectify the situation. Bought the phone for $500.

    I bought an iPhone 5; 16GB and after updating to ios 7 am unable to bypass the activation screen because am told is locked to the owner's iCloud account but I can't contact the owner. What can i do to rectify the situation. Bought the phone for $500.

    http://support.apple.com/kb/HT5818:
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.

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