HT201441 How to setup iPad when the previous owner is not known?

The IT manager in my previous company helped me to set up my iPad initially. I have no contact with that person any longer. Now I have given my iPad to a friend but to set it up for my friend the iPad asks for the INITIAL ID and password of the person setting it up. I don't have this!
How can we do to bypass this requirement??
Thanks!

You can't do anything. You have a phone you can never use.
Your only option would be to return it to where you bought it and get a refund. Then when you next buy an iPhone, make sure that it has been properly wiped by the previous owner to avoid this situation again.

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HT201441 i have an ipad and the original owner is not present and i have no way to contact them how can i reset the ipad back to factory settings?

i have an ipad and the original owner is not present and i have no way to contact the owner how can i reset the ipad to factory settings?

Tammy,
Unfortunately your iPhone is just a paper weight. Return it to the pawn shop for a refund.
iCloud: Find My iPhone Activation Lock in iOS 7 explains the "Buyer Beware" facts:
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in toicloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

HT201441 I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G.

How i can open my ipad if the previous owner forget his apple ID

how i can open my ipad if the previous owner forget his apple ID

A valid bill of sales with serial number would be a good start.
Probably a better solution would be have the previous owner check with Apple to find out what his old password was.
Allan

How can I log into my new (used) Ipad if the previous owner has the only log in information? I purchased it through Glyde and have no information on the seller.

How can I activate my new (used) Ipad if the previous owner has the only log in information? I purchased it through Glyde and have no information on the seller.

What you've run into is the activation lock. Previous owners are supposed to wipe their devices, and to do that they have to enter their apple ID's. If yours wasn't wiped then it was a careless owner, or the dark side is that whomever sold it, it wasn't theirs to sell.
Regardless, what Deggie says is your only recourse. Get your money back or own an unusable brick.

How do I unlock iPad without the previous owner?

We have an iPad that is used for our media room. Previous "owner" / Employee created the gmail account but has now left and cannot be located. How do activiate the iPad without the previous "owner"?

idk, you need the original receipt that was given with the original purchase. does the receipt for the install have the serial number for that particular iPad?
has to have the serial number, date of purchase, and the location it was purchased from

I purchased a iMAC off eBay. I was wondering how do I take off the previous owner name and replace mines?

Hi,
I purchased a iMAC off eBay. I was wondering how do I take off the previous owner name and replace mines? I reset all passwords to log in,but his name in the mac keeps showing up.
Thanks,
Honey
<Re-Titled By Host>

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

I purchased an iPhone 4S second-hand, and the previous owner did not remove the iPhone fron their iCloud account. They do not know their Apple ID.

I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?

If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626)

I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?

I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?

You won’t be able to use it. Ask eBay for a refund.
(120398)

How can I reassign an iPad to a new user when the previous user is not available?

I am in IT for my company and we issue iPads to team members. When they separate we wipe the iPads and keep them available for reassignment.
I am trying to reassign one of the returned iPads to another user now. It is not allowing me to do so. I see on Apple's support site, there instructions for resolving this if the previous 'owner' is available, but I do not see steps for if they are not.
I will try calling Apple support as well... However, comments and suggestions you might respond with are appreciated.
Thanks

iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Talk to Apple Support. A Senior Advisor could unlock the device as long as you are able to provide the device serial number and proof of purchase.
The direct number for Apple’s Support is (800) 694-7466
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
 Cheers, Tom

HT1918 My ipad has the previous owners Apple id . I need to put my email and password in how can ido this

Lookin to know how to enter new appl id on my ipad the previous owners id requesting password keeps coming up. I cannot contact him

You can log out of the previous owner's account by tapping on the id in Settings > iTunes & App Stores (Settings > Store on iOS 5 or below) and you can then log in with your account. But if there is any content from the previous owner still on it then that will remain tied to their account (so only their account will be able to download updates to those apps) - you will be better off resetting back to factory defaults (Settings > General > Reset > Erase All Content And Settings) and starting 'as new' with it.

HT201441 what if the previous owner is not available how am i going to use the phone?

i have iphone4 which i bought from a friend but there is no way i can contact him i have reset the phone but its asking his
icloud account to do the reset how can i remove his account

No. You won't be able to activate and use it without the help of the previous owner and no one, including Apple, can help.

How do I activate my new to me Ipad without the previous owner's Apple ID and Password?

I purchased a second hand Ipad 2 on ebay and have no way to contact the previous owner so he can remove it from his Apple account. Is there a way I can bypass his Apple ID and password and activate it with my Apple ID and Password? I have gone through the resetting to factory settings but at the end of the reset/restore process it insists that I enter the Apple ID and Password that was used to activate it. I cannot go pass this step.
Please advise.

You're facing activation lock: http://support.apple.com/kb/TI174 and http://support.apple.com/kb/PH13695. You need to contact the previous owner and have them remove Find My iPhone using these steps: http://support.apple.com/kb/PH2702?viewlocale=en_US

HT201441 the previous owner is not available so i do not know how to activate the phone

I bought an iphone and i am unable to activate it due to the fact that i am no longer in contact with the previous owner,

Only the previous owner can remove Activation Lock.

I purchased a used Mac Mini and the previous owner did not remove their information. How do I do this?

Operating System is Mavericks and I have no discs, etc. I've tried to add a new admin and delete the old one but everything is asking me for the original password, which I don't have.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

HT201441 How to setup iPad when the previous owner is not known?

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