HT201441 i bought a ipad2 from a guy who got it rom someone else and the original guy never unlinked it from his icloud account what do i do
I bought a ipad2 from a guy who bought it from someone else and the original owner never signed out of his icloud account and not it is locked is there a way i can reset it to my account?
Return it and get your money back. Unless you can contact the original owner and get them to remove it from their account you will not be able to activate it and use it. There is no way around this.
Similar Messages
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How to remove an old iCloud account from my IPad. The account (email) was on my dad's name and he resently change it and now i can't reset or delete his iCloud account without his password. Please advise on the procedure. Thanks.
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must use the previous owner's password to get permission to use the device. If you cannot get the password your father put on the iPad you will never be able to activate the device and no one can help you do it.
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i have just bought an ipad2 from usa. now i am in india. i am a first timer user of ipad. i have charged for three hours, when i start iti.e. on the device it shows a plug in icon with itunes. then the screen turns black. i am not able to use the device. kindly help
You need to plug the iPad into your computer that has iTunes installed on it, and activate it.
The User Guide would be good for you to read:
http://support.apple.com/manuals/#ipad -
i bought iphone 5 from somebody and i can't contact him again and i didn't know his icloud account to activate my mobile,so what shall i do?? please help
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
you need to return the Device for a refund, as you will not be able to re-activate it. -
We bought a ipad from a friend but she doesnt know the email address or password she used to set it up we have already reset it what can we do now?
Well, a portion of it will appear in the activation screen. It could be enough to jog her memory. She is going to have to reset the password so she can remove the device. If she cannot remove the device from her account, the device is useless to you. If she does not want to try and remove it, then demand your money back. Apple cannot assist you. If however, she purchased the device new, she can take the device and the original sales slip to an actual Apple Store and they may be able to help.
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i bought an iphone and the guy has not used it in a year now i need to activate it and its linked to his icloud account so i cannot turn the phone on what can i do ???
Here's what you can do:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
If you can't get the info needed, you can't use the device, sorry. -
i bought a used iphone 4 (gsm) and it was locked on an icloud account i asked the old owner to remove the device from his devices list on icloud and he did but the iphone is still asking to be activated on his icloud account. any help please???
If it's still asking for the seller's Apple ID and password, then he most likely did not actually remove the iPhone from iCloud. If the problem persists, return the iPhone and get your money back. The seller can figure out the problem and resell the iPhone later.
Regards. -
i get a message saying some of the itunes files cannot be copied to my ipod b/c i can only have content from 5 itune accounts. what can i do to put the content i bought?
Obviously that's your problem. As the message states, five is the maximum supported.
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i just recently bought a phone off craigs list from someone else and they didnt restore it so i tried to plug it in and restore it and it said the "apple mobile device is not started" what does that mean? and what can i do?
You must be running Windows. AMD is a service that needs to be running in order to sync your phone. You need to start it as described here: http://support.apple.com/kb/ts1567.
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Hi i bought a phone off of Craigslist and the phone was never deactivated by the previous owner. I cant contact the previous owner. How do I unlock it?
Not sure. It may also have never been reported to AT&T as stolen.
It won't really matter. The hardware ID of the phone is associated with the Apple ID and password of the person who originally activated it. That is association is stored on Apple's activation servers and only the original owner can remove the association as discussed in the article you were reading. Until that happens, the activation server will not reactivate the phone without the proper Apple ID and password being entered. -
i cant find previous owner to my iphone5 so they can deactivate it from there icloud account. WHY cant APPLE contact him/her ON MY BEHALF and give them my details so they can contact me???
No one here can answer for Apple.
coppertonenz wrote:
... why cant apple at least inform previous owner?
But here is Apples Support Article on...
What to do before selling or giving away your iPhone, iPad, or iPod touch
And the way it works is:
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
you need to return the Device for a refund, as you will not be able to re-activate it. -
How do I replace someone else's Mac ID with my own?
Bought iPhone second hand on TradeMe.
Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his AppleID on his new iPhone now and, understandably, does not want to give me his password. Any ideas?? Please.
This issue is blocking my access to iTunes and any other file from my home computer. It keeps on telling me that I have to autorise my computer to pass on files, yet, it seems, for all this to happen, I need to get logged in through the phone's Apple ID. This of course is different to my one on my computer - and I have no password for it.
This phone is not stolen!! I payed still a fair bit for it. Am still in contact with the previous owner. He doesn't know how to fix the problem either.
Would appreciate any suggestion ????
Thanks
SamSingsSettings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id. -
hi.i bought an iphone 4s from my friend.connected to itunes to restore it for a fresh install.after restoring to ios7 i realised that activation lock is enabled.i called my friend and get his id and pass.itunes said pass is wrong and cant activate the phone.then i logged in my friends icloud account (icloud.com said pass is ok) with same password and i removed the phone from 'find my iphone' list.but i forgot to erase the phone before removing it.now itunes says ''this apple id cannot be used to activate this iphone''.when i log in to icloud i cant see the phone in 'find my iphone' list so cant erase it now.can you please advise me step by step how to activate this phone?
APPLE says:If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:
Sign in to their iCloud account at www.icloud.com/find.
Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device has been erased and removed from the account, you can proceed with the device setup process.
i forgot to erase the phone.i just removed it without erasing. -
I traded my iphone in and now have a new one (iPhone 5) with the same SIM. Since, I have had some iMessages meant for someone else and some strange things happening on my phone (applications opening by themselves, calls disappearing from log). Any ideas?
The answer is very simple: You were not the original owner of the phone. Target sold you a phone that had been returned. You can verify the date of the original sale here: Apple - Support - Check Your Service and Support Coverage. I suspect you will find that the warranty expiration date is not one year from the date that you bought it.
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i bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??
If you can access the device: Tap Settings -> General -> Reset -> Erase All Content and Settings.
If you can't do that then you need to Restore it as New:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
You can also try using DFU mode:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
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