HT201441 i bought an iphone4 with the previous owners apple account id and no way to contact them
i want to reset this phone to factory settings but it has the previous owners apple account id
password that of course i dont know and i have no way to contact them i bought this phone at a flea market the past weekend .Can i do this myself or do i take it to a apple store?
I'm afraid that if the previous owner has locked the phone, only he can unlock it, either by giving you the ID and password or by removing it from his list of devices (which he should have done before selling it on).
As you cannot contact him, you will be unable to use the phone. There is no way round this - taking to Apple won't help. Your only option is to take it back to where you bought it and try to get them to refund your money, as they have sold you a useless device.
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I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?
No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515
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i purchased a iphone 4 which wants the previous owners apple account info.
If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(123227) -
What can I do to active my new iPhone 5s if I don't have the previous owner apple ID because I don't know him.
So the trick here is at what point are you getting stuck? You'll know whether or not you can use the device after you've restored it in iTunes. If the previous owner had not removed their iCloud account (or turned off Find My iPhone) before you do this, then the phone is forced into Activation Lock (which you'll likely see after restoring the device, upon setting it up). If this is the case, you either HAVE to contact the previous owner and have them help you type in their password or remove the phone from their iCloud account by logging into iCloud.com, or if you can provide valid proof of purchase you may be able to get support through AppleCare or an Apple Store. Otherwise, see if you can return it! Good luck!
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I purchased an iPhone off eBay and the phone isn't stolen or anything but it has the activation lock on it where it says "this phone is linked to an apple account (****@****.edu) I tried contacting the seller and they thought restoring the phone would remove that but its hasn't any idea what I can do or am I screwed and I need to get my money back
The iOS activation lock is a new feature that will be introduced in iOS 7, and is currently only something that can be used as part of the iOS 7 beta. The activation lock is exactly what the name suggests, it's a lock to prevent activation. This is done so that if the device is stolen, it can't be used. There is no work around you can do on your end, the only way it can be done is for the original owner to remove this device from his "find my iPhone" settings, which he can only do by giving you his appleID login details.
As activation lock is part of iOS 7 developer preview beta, you might get more information at the developer forums however it's more than likely you got ripped off -
How can I remove the previous owners apple i.d. from my app store?
Just recently, after 8 months of ownership, my App Store has started to cancel my updates in favour of asking the computers previous owner to log into the app store to update. Is there any way I can remove their account from my App Store? It's getting annoying!
Were there apps that the previous owner bought from the Mac App Store on the Mac when you got it? They should have been removed before passing the Mac to you. At this point those are pirated apps and they can only be updated using the previous owners Apple ID. You should remove all of them from the Mac and buy them using your own Apple ID. Probably not what you wanted to hear.
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i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?
Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police. -
how do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.
Do you have the current MacOS X version 10.10.2?
Then you can simply move iPhoto from the Applications folder to the Trash,
sign into the App Store with your own AppleID
reload the "Featured" main page of the AppStore with ⌘R,
then download iPhoto with your own AppleID.
Make a backup of your iPhoto Library, before your launch the new iPhoto the first time,
If your current system is not Yosemite, you can only buy a boxed iLife 11 version of iPhoto to install it independent of the previous owner. -
I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud
Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G. -
Please help with my iPhone I bought from a pawn shop but have no contact with the previous owner so I cannot get past the icloud activation Please anyone help. it would mean a lot, I paid good money for this phone
Return it to the pawn shop and get your money back. The device is permanently locked and with the previous owner to unlock it you can never use it except as a paperweight.
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i updated my iphone4 when i updated it require the previous owner of iclouds email and password but i didn't know him because i purchased it as second hand plz help me how i can rid from it :((((((((((((((((((((
Welcome to the Apple community Fazypk.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?
Login to the app store with YOUR ID. You can't use the app store without an Apple ID. If there are apps on the phone that were purchased with the original owners ID, you do NOT own them. The owner had no legal right to give them to you and they are permanently tied to the ID that was used to purchase them.
...i was also allowed to purchase an apple network id for this phone...
I have absolutely NO IDEA what you mean by that. You can not "purchase an apple network id". -
I bought over a Mac Book Pro from a friend. I can't update iPhoto and other apps as it seems like these are tagged to the previous owner's account. It basically requires me to sign in to my fren's account which is absurb! Because iphoto comes with mac isn't it?
Contact your "friend." Have him set up the MBP for your with your own account, settings and passwords. You are not running IOS 5.1. That is for iPhone and iPad users. What OS are you running? Did he give you the OS installer disks?
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How do I change the Apple id that is listed as my home share on my apple tv? I bought a used one and it has the previous owners apple id loaded in the home share.
Welcome to the Apple community.
Settings > computers.
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