HT201441 I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G.

Similar Messages

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s but does not connect , it shows that it wants to connect , how can you connect this?

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s by USB cable but does not connect , it shows that it wants to connect , how can you connect this?

http://support.apple.com/kb/ts1538

HT201441 the device has already been the device has already been erased, but is still linked to the previouserased, i put the apple id & password for the previous owner witch i used to erase the phone from icloud but it still linked to the previous owner'

the device has already been the device has already been erased, but is still linked to the previouserased, i put the apple id & password for the previous owner witch i used to erase the phone from icloud but it still linked to the previous owner’s account what can i doing to rescue the phone pls
with my thanks

The Help page you came here from gives you all the information; without the previous owner's password or his removing the phone from his list of devices you cannot proceed and I'm afraid your phone is useless.

I'm trying to setup my new iphone and the Apple ID it asks for is my friends old Apple ID that she no longer has access to. How can I fix this?

I'm trying to setup my new iphone and the Apple ID it asks for is my friends old Apple ID that she no longer has access to. How can I fix this so I can use my new phone? The first step asks for my iCloud info but then asks for my friends after I agree to the terms.

The iPhone is new, has never been used. When asked if I want to set it up as a new phone, restore from an iTunes backup, or my iCloud backup I selected iCloud. It then askes for me to sign in with my Apple ID, I then agree to the terms, then it asks for me to sign into my friends Apple ID. She and I have used each other's computers in the past so I assume this is where her information is coming from. The problem is she no longer had that email or Apple ID and has no way of gaining access to it and therefor I am unable to proceed.
I suppose my question is, how can I remove her information from mine so I can setup my new phone using iCloud. Also, I have already checked my Apple ID online and nowhere on my account is her information listed.

I have 1 apple id for iTunes store and a different one for my iCloud acct. How can I watch my photo stream on apple tv and be connected to the iTunes store

I have 1 apple id for iTunes store and a different one for my iCloud acct. How can I watch my photo stream on apple tv and be connected to the iTunes store

Use the same Apple ID for everything.

TS1398 I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.

I'm trying to use a madcatz controller on the mac but it turns on for 2 seconds and turns off. the system profiler picks it up as a xbox 360 gamepad but says its not been configured. how can i allow my self use this with my games.

i'm trying to use a madcatz controller on the mac but it turns on for 2 seconds and turns off. the system profiler picks it up as a xbox 360 gamepad but says its not been configured. how can i allow my self use this with my games!

I have exactly the same problem.
I'm a little peed-off with Microsoft on this. The original wireless controller I have doesn't work either since the cable I'm using is 'just' the charge and play cable, so a direct connection to my Mac won't work with this cable. It's a cable for god's sake. Why on EARTH put any limitations on this!?!?
Next I learn I need an additional USB wireless receiver from Microsoft to get my original 360 controller to talk to my Mac. As I certainly don't want to fork any more microsoft dollars on this, this is not an option.
Next I think, yes! I have a MadCatz 360 wired USB controller. This should surely do the trick just plugging it in and the way I go. But oh no, for some reason I plug my MadCatz Xbox360 controller in, it flashes a few times then switches off and can't be turned on again.
The System Profiles recognizes it as a MadCatz 360 device controller but that is about it, but the ontroller software I download for the System Prefs (360Controller, USBOverdrive etc) don't even recognize the controller as being plugged in.
What the **** Is The Microsoft Deal with all of this!?!?
PS: Oh, and I forgot to mention, there are No drivers for device 4716 that I can find on the MadCatz website, or am I going blind?
If anyone has a link, it would be appreciated.
Message was edited by: nostrawaggus

HT4623 In syncing my Iphone 5 for the first time, Facetime disappeared. Although it shows up under apps in the settings menu, the application itself does not seem to be there. What happened? How can I fix this?

In syncing my Iphone 5 for the first time, Facetime disappeared. Although it shows up under apps in the settings menu, the application itself does not seem to be there. What happened? How can I fix this?

There has never been a facetime app on the iphone.
As the manual says, you access from contacts. Pick a contact and scroll down to the facetime button

I try to open docs off the web (ie: floorplans) and I get error message stating I need to accept End User Lic Agreement.How can I resolve this?

I try to open docs off the web (ie: floorplans) and I get error message stating I need to accept End User Lic Agreement.How can I resolve this?

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app
*Note, the ".app" file extension for the application is usually hidden from users view.

I just updated the software on my iPad2 and now it's asking for my passcode but I never set one. How can I fix this?

I just updated the software on my iPad2 and now it's asking for my passcode but I never set one. How can I fix this?

I fixed it!!
While not connected to any USB cable I put the iPad in recovery mode.
To do that turn the iPad completely off. Press and hold the home button while turning the iPad on, once you see the apple logo release the home button.
Turn on your OS X mac after it boots up connect the USB from iPod to Mac. iTunes should start. If not launch itunes.
Perform the factory restore process paying attention to all of the screen message windows. Then set up the ipad like it was new.

I just updated my iPhone 4 to iOS 7.1. The apps I had previously installed are not showing on the screen. They are located in App Store icon. How do I move the icons so they are showing on the screen.

I just updated my iPhone 4 to iOS 7.1. The apps I had previously installed are not showing on the screen. They are located in App Store icon. How do I move the icons so they are showing on the screen.

You can move apps around in iOS 7 the same as iOS 6. Press an app icon until you see it wiggle; then drag it to where ever you want it to be. Drag it onto another app to create a folder with the two apps. Tap the Home button to stop the wiggle.

Out of nowhere my daughter, who uses a Samsung Galaxy Victory phone is no longer receiving my text messages but I get hers. How can I fix this. I have a 4S and have updated to the 1SO7.

Out of nowhere my daughter, who uses a Samsung Galaxy Victory phone is no longer receiving my text messages but I get hers. How can I fix this. I have a 4S and have updated to the ios 7.0.4.

http://support.apple.com/kb/ts2755
if the link provided doesn't help, then you will need to contact your phone carrier as SMS is a carrier feature.

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

When I dictate on my iPad and press done the dictation is erased, how can I resolve this issue

When I dictate on my iPad and press done my dictation is erased, how can I resolve this issue?

Another way besides tapping the text box is to tap the screen to bring the keyboard up, tap the .?123 key, then tap the undo key to bring the erased dictation back.

I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

contact adobe support and request an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html

HT201441 I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

Similar Messages

Maybe you are looking for