HT201441 i cant get in touch with the previous owner to get the device removed from their account
How can i resolve this issue since i cant get in contact with the account holder?
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
Similar Messages
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I just bought my iphone5c on ebay, but the previous owner will not remove from their account, what do i do?
You won’t be able to use it. Ask eBay for a refund.
(120398) -
Contact old iPhone user to get them to remove the iPhone from their account.
I am very frustrated. This isn't a question for say, but venting about my anger towards Apple. I bought by phone from a 3rd party who bought the same phone from another person on eBay. The iPhone was water damaged. I have a background in Radio Repair, so I fix phones on the side. Not really for profit, but as a hobby. I am now stuck with a working phone that has the stupid iCloud activation notice. I don't understand why apple can't either give you the e-mail of the person, or since that might be considered a security breach for some reason, email the previous user for us requesting they remove the unused phone from their account. Or is it apple trying to make more money, forcing me to buy a new iPhone.
I have two iPhone 4 that I use, and I wanted an iPhone 5. Well now I have a iPhone 5 that's a paperweight.
btw. the previous owner never used facetime, so that trick is out !!!!
It would be cool if an option on the activation help could automaticly have the option to contact the previous owner on our behalf, and give them the instructions to remove the phone from their account. Or given them a chance to respond back if the phone was lost or stolen.You are raising a number of issues, all of which limit Apple due to abiding by privacy and security. We are all fellow users and not Apple employees so cannot speak for Apple, but describe what we understand to be the conditions.
Release of personal information, inclucing email, simply cannot ever happen for privacy concerns. Plus uncertainty over just who the current owner of a device might be and how that device has been setup. You could end up going in bigger circles as you indicate more than one previous owner of the iPhone.
The Activation Lock is an anti-theft protection that Apple has been praised by law enforcement for implementing. While it is an inconvenience for reselling some devices when previous owners do not properly cleanse their devices, there have been numerous cases brought up on here that are pretty conclusively dealing with stolen iOS devices.
All that can be done is somehow contact the previous owner and have that person remove the iPhone from his/her iCloud account so you can use it, as you have acknowledged. Apple cannot get involved for legal reasons. -
HT201441 What happens if I can't get in touch with the previous owner? Will apple contact him?
I bought an iPhone 5 on line and the phone is locked under icloud activation. There is no way to get in touch with the seller. Will Apple be able to contact them if I provide the imei number of the device? If not what do I do?
I'm afraid so. The vendor should have restored it to factory condition before selling it, so basically he has sold you an unusable device. If you have no way of contacting him for a refund or to unlock it you are, as you say, stuck.
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i found an iphone and i can not get in touch with the owner, and i am trying to unlouck it so i can contect the owner, so i can give it to him. what should i do?
You will NOT be able to Unlock it.
nasdee wrote:
i found an iphone ... what should i do?
Hand it in to the Police or the Lost and Found / Security Desk of where you found it. -
How do i remove the Icloud Lock on a Iphone that's Clean and can not get in touch with the oraganal owner
thers no you cant put a reset tool on your site to reset phones thats not stolen or in lost modeit's an anti-theft measure DAH Its Not Stolen SO what the crap Then. I wish thay would Remove it From there Ios and Redo it so it Only Locke if you Report it Stolen or enter Lost Mode. BC thers A lot of PPL that abuse it.
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I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks
Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
do any one know how much it is to get the new ipod touch with the camera if you trade in your old ipod touch?
Sounds like you need a new battery. I would make an appointment at the Genius Bar of an Apple store to confirm. Apple will replace the battery for $79. A third-party place like the folloing may be less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
You can also replace it yourself if you are so inclined. For parts and instruction:
iFixit: The free repair manual -
My iphone can not get in touch with the server. What can I do?
My Iphone can not get in touch with the server, when I am trying to accept terms and conditions. What can I do?
Possible causes:
1. Your antivirus is blocking access to gs.apple.com.
2. Your phone is jailbroken.
3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.
4. Apple's activation servers are down (very rare, and never for more than an hour or so).
For 1. try disabling your antivirus.
For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer. -
everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?
Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx -
I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
i tried to soft reset my ipod touch with the top button and the screen button. it turned off and then went to the blue screen with the apple like it should. however, it now just stays on that screen. it has a sort of clock looking thing at the bottom of the apple that does not move either. it has stayed on this screen for over 4 hours. i also can not hard reset it in itunes. i am not really goood at this sort of thing. does anyone have this problem or a possible solution? thanks
See Here for
Frozen or unresponsive iPod touch
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore...
Try this First... You will Not Lose Any Data...
Turn the iPod Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the iPod On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
How can i see if other accounts on my ipod touch with the serial code?
How can i see if other accounts on my ipod touch with the serial code?
What? If other accounts what?
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I have just upgraded to Windows 8 and my scyning and upgrading my phone with new apple software fails, Itunes looses connection with the device (phone), cant backup the phone or download new software, is this an issues with Windows
Hi, stig2013.
I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If you are receiving an error message, find the exact error number that you recieved in the article below and process the steps.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Cheers,
Jason H.
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