HT201441 I downloaded new Itunes upgrade, and now my phone is not working, who do I call AT&T or Apple, help!

I am not sure what to do. My iphone 5, is nto working after I updated itunes,, it appears I lost all my stuff. Not sure if I should contact Apple or AT&T?

Contact Apple: http://www.apple.com/support/contact/.

Similar Messages

  • I just downloaded latest iTunes software and now my phone is not working - display shows a connector with arrow to iTunes icon, help?

    I need help after a software update, anyone else with similar problem????
    Today I went to recharge battery, iTunes pop-up indicated new software version.
    I OK's the download and now the phone does not appear to be working.  I've tried holding down home key and power switch for 10 seconds.
    My display shows pic of a connector with an arrow pointing at the iTunes icon.  No other response from phone.

    http://support.apple.com/kb/TS1538

  • Uploaded new itunes upgrade and now some music can not be located. a screen appears and says you need to locate the songs in other folders. Any ideas? New upgrade sinks

    Hello
    just did the the new upgrade and now half of my songs are not playing. A screen appears and says you need to search for your music in folders. What the heck happen with this ? Anybody have any issues too?

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    tt2

  • TS2776 I was asked to download new Itunes version and now cannot sync, device not recognized

    Downloaded newest version of Itunes a day ago, now Itunes does not recoginize my Ipod touch. Sync is faded and will not click

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests

  • Download new itunes update and now it wont let me sync

    Download new itunes update and now it wont let me sync. Keeps saying I need 26gb of free space which it didn't say before I downloaded the update. It doesn't make sense. It keeps saying:
    The iPod cannot be synced because there is not enough free space to hold all of the items in the iTunes library. (additional 26gb required)
    This makes no sense because before the new itunes update there was no problem with me not having enough space. I have 5gb of free space now and I had 5gb of free space before I downloaded the itunes update. Nothing should've changed. And I should not need an extra 26gb of space. How do i fix this problem so I can my ipod normally again.

    Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
    Come back with the results.
    An "other" larger than about 1 1/2 GB indicates corrupted files.
    What is the Other on my iPhone and How to Remove It
    What is "Other" and What Can I Do About It?
    and as necessary:
    - Reset the iOS device. Nothing will be lost      
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync/delete all music and resync
    To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
    - Reset all settings                            
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       

  • TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

    I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

    Hi Jeffny01,
    If your iPhone is not responding, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Regards,
    - Brenden

  • I was doing the update of ios8 on my 4S and now my phone is not working

    I Was updating for IOS8 on my iPhone 4S and now my phone is stock in connect to iTunes I connected but is not doing anything. I try to rebooted but nothing is working. What should I do?

    I have the same problem. Updated an iPhone 4s to IOS8 but got an unknown error which advised me to enter Recovery mode. That worked OK and the phone is now recognized by iTunes. I restored the iPhone but it will not download my 3rd party apps. Gets stuck in sync after downloading one app. Nothing happens after that. Sync cannot be cancelled except by disconnecting the iPhone. Reconnecting the phone downloads one more app, etc.
    Also my music library is missing on the iPhone. Playlists are there but there is an iCloud download icon next to every song. I did not turn on "iCloud Drive". ITunes is not downloading my music during sync, just the titles and artists and playlists.
    Ideas?

  • HT4623 Hi, last night on my Iphone 5 pop up new iOS to download, so I did and now my phone does not turn on at all even it's been all night chatging. when i turn it on i get apple icon for second and than it kick me back and shoe me iTunes icon. what shou

    Hi last night I download new iOS and since that my phone does not turn on at all!! Even it's been all night in charger. Only iTunes icon with charger appers to my screen and that's it. Could someone help please??

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps.

  • HT5262 I tried to upgrade my software and now my phone is not working, it's telling me to plug it into iTunes and I just did but nothing.

    I tried to upgrade the software of my phone and now it tells me to plug it into iTunes. It's now plugged in and nothing, keeps showing me to pklug it into iTunes. What do I do next?

    How to use your iPod to move your music to a new computer

  • Upgraded and now word, excel do not work, upgraded and now word, excel do not work

    upgraded to 10.7.2 and now my excel, word etc do not work

    Office 2004 and older will not work with Lion.

  • I lost my internet connection during an itunes upgrade and now my phone is stuck

    during an itlunes upgrade session, my phone stuck without upgrading what can i do to release the session and start over

    You didn't say what kind of computer or operating system you have, which makes it harder to make suggestions, but I'll try anyway.
    If it is a Windows computer open a command window in Administrator mode (I can't tell you how to do this without knowing the OS) and type:
       netsh  winsock  reset
    Then reboot the computer and connect the iPhone. If it still doesn't activate find the hosts file on your computer, and delete any lines that contain gs.apple.com. Again, the procedure for doing this varies with computer type and operating system.

  • Time Machine restore on new Hard Drive and now my login password not working

    I just had a new hard drive installed and they put in a clean version of 10.6.
    I got home and used my TIme Machine to restore from my other computer. It finished, but now I am locked out, bacause its not accepting my password. I know its my password, the hint is the same as I have always had. It just won't work,
    Since the repair place installed the software, I don't have any other disks to boot from. Does anyone know a way to fix this or reset the computer again? I don't care if the files are lost, I can copy them over later. I just need to get past the login screen. Thanks!!

    Do you have any OS disks you can boot from? If so, boot from the disk, look in Utilities, and see if there is a reset password option.

  • HT4061 Downloaded the latest update and now the phone will not come on?

    I just downloadedf the latest update but my phone only shows the itunes symbol with an arrow and a plug gigure below it when I hit the power button.

    Hey mkp55,
    Welcome to the BlackBerry® Support Community Forums.
    How long has the BlackBerry Z10 smartphone been attempting to reboot? Have you reinserted the battery?
    Thanks.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • We have a yearly membership on Creative Cloud in Holland - Bought a new MAC yesterday and now the membership does not works anymore

    Hoe krijgen we verbinding met een nieuw gekocht computer, terwijl de oude back up erop is gezet, maar niet meer werkt?

    Gonda...
    Not just a language issue...
    "Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching your billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations."
    From here >  The Complete Guide to Using the iTunes Store | iLounge Article

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