HT201441 iOS 7 Activation Lock On My Supervised Devices

Running into huge road blocks with "Activation Lock" feature on iOS7. Our district has about 2500 student iPads which have their own apple ID. At the beginning of the year rollout we were on iOS 6.1.3. We have our students activate find my iPad app. If any re-provisioning had to be done to a device in 6.1.3 such as a passcode lock out, a simple touch with iTunes or Configurator would blow it out and you could move on with the device. Now activation lock in iOS7 has me in a real jam with no option but a complete wipe and loss of data for the student. Seems like I've moved from a scalpel to a chainsaw approach which is killing me. We all know we get handed locked up devices for a myriad of reasons most of which because the student either forgot their apple ID password or passcode. Has anyone found a technical work around for this? We supervise our devices using AirWatch MDM Agent, and use Apple Configurator to create our own profiles.

I don't know of one, but you might get a more definitive answer if you posted this question over in the iPad in Business and Education forum: https://discussions.apple.com/community/ipad/ipad_in_business_and_education?view =discussions.

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IOS 7 Activation Lock On My Supervised Devices

Running into huge road blocks with "Activation Lock" feature on iOS7. Our district has about 2500 student iPads which have their own apple ID. At the beginning of the year rollout we were on iOS 6.1.3. We have our students activate find my iPad app. If any re-provisioning had to be done to a device in 6.1.3 such as a passcode lock out, a simple touch with iTunes or Configurator would blow it out and you could move on with the device. Now activation lock in iOS7 has me in a real jam with no option but a complete wipe and loss of data for the student. Seems like I've moved from a scalpel to a chainsaw approach which is killing me. We all know we get handed locked up devices for a myriad of reasons most of which because the student either forgot their apple ID password or passcode. Has anyone found a technical work around for this? We supervise our devices using AirWatch MDM Agent, and use Apple Configurator to create our own profiles.

Hi KSUT,
I work for a school district too, and asked my Apple SE about what to do when we get iPads back that are locked. He told me about a new process to make this easier:
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
Other options include tracking down the person who previously used this iPad and have them follow one of the resolutions on this page: http://support.apple.com/kb/ts4515
Hope this helps and answers your question!
~Joe

Disabling iOS 7 Activation Lock in an enterprise environment.

I'm wondering if anyone has found a solution for disabling the new Activation Lock feature in iOS 7 without needing to supervise the device through Apple Configurator? My dilemma is we have about 50 iPhones deployed in our company. The only way I have found to disable the Activation Lock feature is to supervise the device using Apple Configurator. However, if the device is supervised, the user cannot sync it with iTunes on their computer. A lot of our users do sync their iPhones to keep backups, transfer photos, etc. So the way I see it, I am left with two choices:
We supervise all of our iPhones and tell our users they can't sync with iTunes anymore.
We leave them unsupervised and make a policy that whenever we have to wipe a device we make the user disable Find My iPhone first.
Has anyone found a better solution to this? Also if we ever get in a situation where a user leaves the company and they did not disable Find My iPhone, can we send the iPhone back to Apple and have them wipe it? Or would we be left with a nice expensive paper weight?

We just stopped providing phones and instead, cover a set amount of their monthly wireless bill.
If I were in your shoes, I'd offer 2 choices:
1. The same as #1 in your post.
2. Let them bring their own device.
Either you have complete control over it (via the configurator), or no control beyond the ability to wipe the data from a device connected to your Exchange server, require a passcode, etc. That can all be done without the need to supervise them using the configurator.

IOS 7 Activation Lock and the Enterprise

Is there a status on what Apple will do for Enterprise customers who purchase iPhones/iPads for their end users. What is Apple going to do to help Enterprise cusotmers deal with the Activation Lock? We own over 1000 iPhones/iPads and there is a business need to recycle or reissue these devices with the churn of employee terminations, transfers, etc. We do not supervise our devices. Currently, we must make sure the departing or transfering employee has to Turn Off Find My Phone on the device and erase it. This is not always possible and then we end up with a lot of "locked iPhone/iPad bricks"

Nothing official that I've seen yet. Contact your Apple rep and ask.

Regarding IOS 7 activation lock. For people who are not early adopter or wealthy, relying on second hand purchase to own an IOS 7 device, has any consideration been given? Online purchases are routine. In good faith, many will now suffer for not knowing

I am part of the second hand market, non early adopter, that's trying to use an IOS 7 device. I just bought an Ipod touch 5th gen and an Iphone 5 with IOS 7 and quickly learn that I've just lost many hundreds of dollars because of the activation lock. Of course, I should have known better...be smarter, etc. Now I have two bricks, basically fancy Apple product that're now junks. With IOS 7 and the activation lock, isn't Apple concerns that they will soon frustrate a lot of new and existing users and will also be known for creating increasing number of junk (brick) devices.

Hi Tilnow,
The hope is that the activation lock will deter future thieves. Apple has long been inundated with irate customers who have had their devices lost or stolen, and who are then angry that Apple cannot protect their phone from would-be thieves.
With the new security measures, unless the owner of the phone turns off Find My iPhone, and wipes the phone completely, it is unusable to anyone but that original owner.
I'm sorry you have had such an unfortunate experience with your purchases, but these security measures are as much to protect you from purchasing a stolen phone from an unscrupulous seller as it is to protect a phone you own from being stolen.
Is there no way you can contact the seller(s) and have them turn off Find My iPhone and wipe the device for you?
Going forward, it is the best policy for you to ensure that the seller has done both of these things. If they cannot, then you know that they are probably not on the up and up.
Best of luck going forward,
Cheers,
GB

TS3772 how to bypass ios 7 activation lock

how can you bypass apple ipod 5th generation activation lock

There is no method to bypass the Activation Lock.

IOS 7 Activation Lock

A friend of mine just brought an iPad after update to iOS7 she failed to proceed activation by her apple id.
the Apple ID that register is using @iCloud.com.
sadly to know she lost the Apple ID Username and password and can't remember a security question also.
is there any solution to solve this.???

You can give a try with http://iforgot.apple.com
Hope it helps.

Apple iOS 7 app auto updates and supervised devices

I'm in the process of deploying a small number of iPads to our internal users, we had a question around automatic app updates in iOS 7. It would be nice if these devices were able to pull app updates down and install them automatically, but there are 2 problems with this for us. The first is that an itunes account was used to aquire a few free apps, these apps were then installed via configurator, but we will not be signing in to this account on the device. Default behavior unless a supervised iPad is plugged into itunes or signed in manually is to leave the apple id field blank, will updates install without an apple id on the device? Also, if a user signs in to there perosnal apple id will automatic updates download for an app downloaded with a different apple id? Second, were removing the app store from the device, but allowing apps to be installed. This should in theory allow updates to be installed automatically on the device, however we are unsure if this is the case. Does the app store need to be enabled for the device to check in? or does automatic updating happen regardless?

I can now confirm the apple technician was incorrect. Auto updates WILL NOT install on a device that does not have an apple id signed into it. I've done as much testing as I could with and without signing in and none of the multiple devices I have will automatically download updates until I sign in to the account the app was purchased under. Ultimately this is new for apple, and in addition to that this scenario is faced by very few customers managing these devices So i understand getting this information incorrect. This post is more or less a warning to anyone managing supervised ipads where applications are being installed and no apple id associated with the device, dont rely on automatic updates to keep your apps up to date; you will either have to sign into the ipad and turn on automatic updating, or manually install each update via configurator when they are released.

Activation Lock Solution for Used Devices

Each iOS device's serial number is registered to an Apple ID. When a user creates an Apple ID their first & last name, DOB, email address, physical address, and Security Question Answers are collected.
If someone sells their iOS device and doesn't "unlock" it, or can't unlock it because of damage, or other legitimate reasons, there should be an approved method of transferring ownership if the original owner cannot be reached by the new owner.
The new user sends in the serial number, Apple sends an email/snail mail message to the Apple ID asking if the device was stolen. If the response is No, Apple should unlock the device. If Yes, Apple & the Police can recover the device. If no answer after a period of time, it's a brick. There could also be a database of devices reported stolen.

I wasn sure if any Apple reps trolled the boards or not. That is the exact message I sent to Feedback. If enough users send the same message, maybe they'll set something up.
Apple is at risk for losing loyal product loyal customers.
i want to get my son an iPad, but really cannot afford a new one. Even if I buy one with a cracked screen and repair it, I still run the risk of not being able to use it. I know there's a process the previous owner can go through, but sometimes it can or won't get done! especially if it goes through a reseller. Apple will still make some money from me in the App Store and through iTunes, just not through their product store yet.

Activation lock in iOS 8

So I lost my iPod touch 5th gen running iOS 8.0.2, and for some stupid reason I did not activate Find My Ipod.
I know that activation lock is only enabled in iOS 7 when you activate Find My Iphone, but in iOS 8, it states in a PC World article that it is turned on by default.
http://www.pcworld.com/article/2685332/the-kill-switch-is-here-ios-8-enables-it- by-default.html
I just want to confirm that this is 100% true. On the Apple support page, it states that Activation Lock is enabled automatically when you use Find My iPhone on a device using iOS 7 or later.
Find My iPhone Activation Lock
So I'm confused whether or not if Activation Locked is on by default in iOS 8 even if you do not have Find My iPhone enabled.
Thanks

No I doubt Find My Ipod is on since I can't track it through iCloud.
Is the PC world article false then? It states in one paragraph:
Apple’s last major operating system update, iOS 7, introduced kill switch software called “Activation Lock.” But it wasn’t enabled by default, something the California law requires. With that changed in iOS 8, the software becomes the first to conform to all elements of the California regulation..
I know that for iOS 7, activation lock is enabled when you enable Find my Ipod. When I first set my iPod up for iOS 8 it asked me to turn on/off Find My ipod, so it isn't turned on by default.

Configurator - Activation Lock - 7.1.2

I manage a fleet of iPads that are supervised here in the office, and then pretty much handed over to the user for their tenure with the company.
In the past, when an iPad would come back in, i would unsupervise the device to wipe it, and then reprovision it, and reissue it.
However, this now seems broken. This process was working up until 7.1.2, however, now i am getting activation lock errors on any devices that werent signed out of everything first (as you would expect on an unsupervised device)
I tested this on 2 devices, an iPad mini that was running 7.1.1 and an iPad Air that was running 7.1.2. both were supervised, and then after unsupervising the device to wipe it, the reprovisioning process resulted in an Activation Lock
Has anyone else seen this? Is there something broken in my process that could be done differently?

Each time I erase content and settings on my iphone, I get an email:
Find My iPhone has been disabled on Jordan's iPhone.
With Find My iPhone disabled, this device can no longer be located, placed in Lost Mode, or remotely erased using icloud.com/find or the Find My iPhone iOS app.
In addition, your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone.
What is wrong with Activation Lock?????/

HT201365 activation lock linked to old apple id

i have no access to my old apple id email and this is the one that is appearing on my icloud after my ios7 update? how do I delete it and add my new apple Id? tia

Read through this article to find if your device has an activation lock.
http://www.macworld.com/article/2048739/get-to-know-ios-7-activation-lock.html
If this is what you have - the news is bad:
http://www.cultofmac.com/246755/why-ios-7s-activation-lock-is-a-disaster-waiting -to-happen/

How do I turn off "Activation Lock" from found I pod Touch?

I have found my Ipod ouch (fifth generation) by use of Icloud, but now I can not turn the "Activation Lock" removed from my device. The device keeps on typing letters rapidly in the space I am to iput my apple password. I have used several procedures fro apple support to restore my device to no avail, , but by following a procedure called DFU in a blog. I was able (I thought) to rest the Ipod and sync with Itune, but the problem sitill exists and I do not have control of the Ipod (half of digital keyboard is covered with vertical color lines and keyboard is self typing in the password space) Also I have not been able to turn find my Ipod off in the devive. I cloud is no help after I removed the device following one of apple's support procedures
Appreciate Any help.

You're welcome. Activation lock looks like the image below. There shouldn't be any verticle lines. You have to enter the ID (which is only partially shown) and password that were used to originally activate the device in order to reactivate it.

HT201441 how Bypass iCloud Activation Lock ios 7 and how can i contact the previous owner if i don't know him?

?

I found an iphone 4, and I would like to return its owner. With activation lock, there is no way i could reach him/her???? *any suggestion, maybe should I contact apple or icloud ??? Thanks

How do I unlock an iPhone 4 with iOS 7 and bypass the activation lock?

How do I unlock an iPhone 4 with iOS 7 and bypass the activation lock? I can't find the previous owner and I really want to use my new iPhone, I did purchase it Second-Handed.and now I'm stuck. Ive tried recovery mode and nothing still restores and asks me the same thing. Been working on this forever- Please Help!

If you want to risk your money, fine.
To answer your questions
Is this just an iOS 7 feature?
Yes, Activation Lock is an iOS 7 feature.
Could you not restore the device to an earlier version?
No, you cannot downgrade your iOS device.
That may mean jailbreaking, I'm not sure.
Jailbreaking is not supported by Apple or this forum.
Or what about replacing the motherboard?
There are no user serviceable parts on an iPhone.

HT201441 iOS 7 Activation Lock On My Supervised Devices

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