HT201441 My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud accou
My phone was stolen and my icloud is loged in and now my ipad is disabled and now asking for activation and it says there that i have to put my icloud account and i tried loging in my account but it says that it cannot open with that icloud account what do i do????
Welcome to the Apple Community Robin.
Contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
Similar Messages
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I have tried over and over to send this large file. I've never synced before so i got that all set up. Then asking for master passwork to security device. Don't think I had ever set up an account so did that and created password. When trying to send the email I ask to link it goes to 'box' and I authorize thunderbird to use use it. then it ask for master password and I type that in and it doesn't work. I have reset master pw for firefox and thunderbird and still can't get it to work. I really don't know what I am doing here so any help is greatly appreciated. Thanks!
In my previous response, I gave a link to this website page:
http://kb.mozillazine.org/Master_password
It contained some information about what to do if TB keeps asking for a 'Master Password' which was never set. This was an old bug that was resolved years ago, so it is surprising you are getting it assuming the Thunderbird Master Password was never set.
However, your comments are confusing because they are conflicting; in your question you say:
'' I have changed master pw on firefox and TB ''
This implies you set a master password in Thunderbird and changed it, but in last comment you say you never defined it:
'' I have used the Firefox direction to eliminate the master password, which I never defined in the first place,''
I'm not sure what you mean by 'I have used the Firefox direction' - perhaps you mean the link I gave. As of course we are not talking about firefox :)
So, at this point, it is hard to know what you did because you are posting conflicting information.
Using info at the link, I presume you tried this:
quote
''Thunderbird: Choose Tools -> Error Console, paste the expression: openDialog("chrome://pippki/content/resetpassword.xul") and press the Evaluate button. That will open a dialog asking you if you want to reset your password. ''
quote
''If that doesn't work exit Thunderbird and delete the '''key3.db''' file in your profile.''
Did you do this? You do not say if you did this.
At no point does it say uninstall Mozilla Thunderbird program, so I do not know why you would do it. Uninstalling the Program has nothing to do with your Profile for very obvious reasons.
'''More clearer instructions on how to delete the '''key3.db''' file.'''
Make hidden files and folders visible:
* http://kb.mozillazine.org/Show_hidden_files_and_folders
The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".
Assuming your Profile was stored in the default place, it can be located here:
* C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\
Thunderbird must be closed before doing anything in the Profile folders.
If you have since reinstalled Thunderbird, you can also use it to get quick access to your Profile folders.
In Thunderbird
* Help > Troubleshooting Information
* click on 'show folder' button
* '''Close/Exit Thunderbird - this is important'''
* Look for and delete this file : '''key3.db''' file.
* Restart Thunderbird. -
I am trying to sort out a friends macbook that has been subjected to a scam attack. I am a pc user so am struggling here a bit. Her machine seems to have been attacked by a program called MacSecurity. It is telling her that she has a number of viruses, etc and she needs to register to get rid of them. A **** page keeps trying to open as well. This type of scam is often found on PC's and is easy to remove.
After scouring the internet for solutions and came accross 2 programs that are said to remove it - I installed them and neither have worked. The programs i tried were MacScan 2 and iAntivirus. Both are free programs.
Can anyone help please.See this discussion for instructions on removing the trojan.
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I have an ipad 2, just downloaded the new upgrade 7.03, and now it is asking for a passcode. I do not have a passcode. Anyone have any idea how I can get around this or is there a default passcode?
I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring. -
When I started to install Apps. on my iPad there,a message tells me that I have to review my Info.After clicking review there are only 3 choices:VISA,MasterCard and Amex.But we don't have credit card.What should I do?
You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
3. You have to download a free app in order to start the new Apple ID process.
Read this before proceeding.
http://support.apple.com/kb/HT2534 -
I woold like to activate the photoshop elements 12 on a different laptop, the other one crashed
What is preventing you from using the serial number to activate it on the new machine? You are allowed to have two machines with activated installations so you should be able to with having to ask for a reset.
If you o need a reset due to having activated twice already then contact Adobe Support thru chat and ask for an activation reset...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
new version of skype needs Mavericks... but won't run on my macbook...
Tried installeing skype version 2.8 but then it makes me install new version of skype again...
and I'm stuck...
any help will be very appreciated!!2hi nbinc,
thanks so much for replying..
i tried what you said.
and I get this reply: can't sign in. wrong password...
tried getting new password but doesn't work either.
below the original info.plist in text.
I had a doubt with one of the string I had to change...
<string>Skype version 2.8.0.866 (18210), Copyright © 2004-2010 Skype Technologies S.A.</string>
tried replacing the number only and then the whole string for what you told me: <string>6.3.0.602</string>
but neither worked...
I hope you can still help me out...
thanks!
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CFBundleDevelopmentRegion</key>
<string>English</string>
<key>CFBundleDocumentTypes</key>
<array>
<dict>
<key>CFBundleTypeExtensions</key>
<array>
<string>SkypeEmoticonset</string>
</array>
<key>CFBundleTypeIconFile</key>
<string>emoticonset.icns</string>
<key>CFBundleTypeName</key>
<string>Skype Emoticon Set</string>
<key>CFBundleTypeOSTypes</key>
<array>
<string>SKYP</string>
</array>
<key>CFBundleTypeRole</key>
<string>Viewer</string>
</dict>
<dict>
<key>CFBundleTypeExtensions</key>
<array>
<string>SkypeChatStyle</string>
</array>
<key>CFBundleTypeIconFile</key>
<string>skypestyle.icns</string>
<key>CFBundleTypeName</key>
<string>Skype Chat Style</string>
<key>CFBundleTypeOSTypes</key>
<array>
<string>SKYP</string>
</array>
<key>CFBundleTypeRole</key>
<string>Viewer</string>
</dict>
</array>
<key>CFBundleExecutable</key>
<string>Skype</string>
<key>CFBundleGetInfoString</key>
<string>Skype version 2.8.0.866 (18210), Copyright © 2004-2010 Skype Technologies S.A.</string>
<key>CFBundleIconFile</key>
<string>SkypeBlue</string>
<key>CFBundleIdentifier</key>
<string>com.skype.skype</string>
<key>CFBundleInfoDictionaryVersion</key>
<string>6.0</string>
<key>CFBundlePackageType</key>
<string>APPL</string>
<key>CFBundleShortVersionString</key>
<string>2.8.0.866</string>
<key>CFBundleSignature</key>
<string>SKYP</string>
<key>CFBundleURLTypes</key>
<array>
<dict>
<key>CFBundleTypeRole</key>
<string>Viewer</string>
<key>CFBundleURLIconFile</key>
<string>SkypeBlue</string>
<key>CFBundleURLName</key>
<string>SKCalltoURL</string>
<key>CFBundleURLSchemes</key>
<array>
<string>callto</string>
<string>skype</string>
</array>
</dict>
</array>
<key>CFBundleVersion</key>
<string>2.8.0.866</string>
<key>NSAppleScriptEnabled</key>
<string>YES</string>
<key>NSMainNibFile</key>
<string>MainMenu</string>
<key>NSPrincipalClass</key>
<string>SkypeApplication</string>
<key>NSServices</key>
<array>
<dict>
<key>NSMenuItem</key>
<dict>
<key>default</key>
<string>Skype/Call</string>
</dict>
<key>NSMessage</key>
<string>callService</string>
<key>NSPortName</key>
<string>Skype</string>
<key>NSSendTypes</key>
<array>
<string>NSStringPboardType</string>
</array>
</dict>
<dict>
<key>NSMenuItem</key>
<dict>
<key>default</key>
<string>Skype/Send Message</string>
</dict>
<key>NSMessage</key>
<string>chatService</string>
<key>NSPortName</key>
<string>Skype</string>
<key>NSSendTypes</key>
<array>
<string>NSStringPboardType</string>
</array>
</dict>
<dict>
<key>NSMenuItem</key>
<dict>
<key>default</key>
<string>Skype/Send SMS</string>
</dict>
<key>NSMessage</key>
<string>smsService</string>
<key>NSPortName</key>
<string>Skype</string>
<key>NSSendTypes</key>
<array>
<string>NSStringPboardType</string>
</array>
</dict>
<dict>
<key>NSMenuItem</key>
<dict>
<key>default</key>
<string>Skype/Add Contact</string>
</dict>
<key>NSMessage</key>
<string>addContactService</string>
<key>NSPortName</key>
<string>Skype</string>
<key>NSSendTypes</key>
<array>
<string>NSStringPboardType</string>
</array>
</dict>
</array>
<key>SKAppName</key>
<string>Skype</string>
<key>SecTaskAccess</key>
<string>allowed</string>
</dict>
</plist> -
My phone was stolen and unfortunately i carelessly deleted my icloud account
i am whith poor english but please try to understand me!!!!!help!!!
my phone was stolen on 19th may.it's still power off.
first i checked icould,it said my account was "off line"
then i kept cheaking,i apply to lock my phone,it views that at about 6:47p m on 19th,
i had sent about 11 messages
and at New Zealand timming 20th may about 2:12,i deleted my account.
i misunderstood "delete this phone",i just though it would be login again
because my phone was stolen ,so i cant sent my icloud again.
i am worrying about my individual privacy will be leaked.
i bought my phone in HongKong,and the box is in China.
but i have the picture of the box.
i can offer all account codes
i cant prove this phone is relly mine
so i have got this questions:
1.firstly i applyed to lock my phone,and sent messages,and clean all stuffs in iphone,but i deleted my iphone now!
weather those application still work?
2.without iphone,could i set icolud again?
3.could i find my phone by MEIM?
4.what should i do now!!!!!!!!!!!!!?
i am so down now,i cant sleep all nihgt long.
my parents bought it for me because i study abord.
i wanna get it back.....
please,help meWelcome to the Apple community.
Even if you delete your device from the "find my phone" application/page, it will reappear again once a connection is made. -
my phone was stolen and I forgot my Icloud account or password , Im sure I have created one . All what i need is to get back contacts and photos . any way to help?
I think , you shoul backed up your data on icloud , if you , you can restore everything , if you forgot icloud id and no way to get it , i think you lost everything ...
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My phone was stolen and I discontinued cell service to the phone through my provider. However, before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will the phone remain locked?
Thanks, James. Sadly, I had not upgraded to iOS 7 as I only had an iphone 4 and those I knew with the 4 who upgraded had major issues with battery life, so I decided not to upgrade. However, I know the phone was locked because the new "owner" called and hung up on me while calling the number I listed in the "This phone is stolen message" set by the cloud. Are you saying that my phone will remain locked if they don't know how to break into it? Or are you saying that it will no longer stay locked once I turned off service to the phone?
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My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and followed the instructions and still can't find my pictures, says my photostream folder is empty, but it shows on iCloud that i've used most of my storage which is true, so they must be there somewhere?
Any ideas? I'd really appreciate the help! ThanksYes, I filed police report, but there is nothing they can do until I get back to them on the tracking. It's been offline. I'm sure the whoever took it can find a way around breaking in the ipad..i really was hoping to get my pictures and videos of my kids back
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HT4993 my phone was stolen and i had 5gig backed up on icloud and i cannot pull it up
My phone was stolen and I had 5gigs backed up on icloud and I cannot retrieve it.
An iCloud backup is not viewable at iCloud.com, & cannot be saved to a computer. An iCloud backup can only be restored to another iOS device to retrieve any data.
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My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone, as I cannot delete the stolen phone backup (says that backup is being in use) and this is keeping memory occupied in the Cloud and I cannot back-up the other devices.
http://support.apple.com/kb/ht2526
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I just bought an iPhone 4 a few weeks back. I tried to delete their icloud account, and add mine but it's asking for a password to delete it. I have no way to get in contact with them. Is there any way around it?
There's no way around it. The former owner needs to erase the phone and remove it from their account as explained here: http://support.apple.com/kb/TS4515. No one else can help with this, including Apple.
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My old phone was stolen and when trying to set up a new one and restoring my last backup from icloud it says: No backups available, even though i can see my last backup is saved/still there both on the new phone and my ipad, can one only restore from an earlier saved backup during the intitial set up of the phone, or are you also able to restore/pick up an older version later after is i set it up as a new phone? is any bright ideas please?
Did you figure this out? I'm having a similar issue.
Thanks!
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