HT201441 Need help here, a friend died and the family of his gave his ipad to us for our kids. I hooked it up to the computer and reset the ipad and it wont work again because it has find my iPad/iphone .

Question

Need help here, a friend died from mesothelioma and his family gave his ipad to us for our children. I reset the ipad in iTunes on the computer and it has find my iPhone on it , now the ipad dont start or boot up again. How do I get for that because I am not able to get a hold of him obviously?

Answer 1

Just had an employee terminated most acrimoniously and had an iPhone 5C that was a brick. Apple support can help remove the lock. Better hold onto your original receipt and record the Serial# !  I do not mean the MEID or IMEI but the Serial# found on the original box or Settings>General>About. In my case no receipt or Serial#.  2 hours on the phone between Apple and Verizon and got what was needed. Submitted form and got reply to allow 2-10 business days.
Here is the form I had to complete and sent to [email protected]..
ORIGINAL SALES INFORMATION:
PRODUCT PURCHASE DATE:
INVOICE/RECEIPT NUMBER:
PRODUCT SERIAL NUMBER:
PRODUCT IMEI/MEID:
PRODUCT DESCRIPTION:
BUSINESS/INSTITUTION NAME:
REQUESTOR NAME/TITLE:
PHONE NUMBER:
STREET ADDRESS:
CITY:
STATE:
POSTAL CODE:
EMAIL ADDRESS:
UNLOCK AUTHORIZATION STATEMENT: I [YOUR NAME] representing
[BUSINESS/INSTITUTION NAME] authorize Apple, Inc. to unlock the devices listed.
Best regards,
The Apple Support Team