HT201441 need to activate a second hand purchase of i pad. previous owner not availble at all. ipad on IOS 7. any help ??
need to activate a second hand purchase of i pad. previous owner not availble at all. ipad on IOS 7. any help ??
There's no way around activation lock. If you can't find the previous owner you won't be able to use it.
Similar Messages
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Thank you for any light you can shine on this issue! LisaKaye
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information
Removing a device from a previous owner’s account
you need to return the Device for a refund, as you will not be able to re-activate it. -
i bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??
If you can access the device: Tap Settings -> General -> Reset -> Erase All Content and Settings.
If you can't do that then you need to Restore it as New:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
You can also try using DFU mode:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Hello,how can i activate an iPhone without noing who was the previous owner?
Can i activate'it with my iCloud account?
If yes what are the steps i nead to take in order to do it?ASireag wrote:
Hello,how can i activate an iPhone without noing who was the previous owner?
Only its legitimate owner can remove an iPhone from Find My iPhone. If you did not purchase it directly from its legitimate owner you're out of luck. -
I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I have purchased podcasts on itunes and they show up in the podcast library,
but when I sync my ipod touch they will not go on to the ipod itself?
any help?Are you positive these podcasts are configured to sync to your iPod Touch? Have you double checked the configuration for podcasts from under the iPod's Podcasts configuration tab in iTunes?
To access this tab, plug your iPod in and click on its name from under the Devices section in the left hand pane of iTunes. This will bring you to the iPod's Summary tab. Locate the Podcasts tab along the top and select it. Here you can choose how and what podcasts sync to your iPod.
B-rock -
My iPod touch was stolen and recovered. I can use my Apple id for this site but the theif changed the Apple id needed to update apps etc and I do not know how to delete his acct. Any help with this will be greatly appreciate
If the thief enabled activation lock on the device, then there is nothing that can be done. Only the password for the Apple ID that it is locked with can disable activation lock.
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hi...i have a real problem i keep getting in game when i want ot buy something ...ur purchase could not be for assistance contact itunes suppocompleted rt any help plzzzz????
Slow down, take a deep breath and start over. Use complete sentences so your thoughts are lucid.
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i bought and iphone but i can't activate it because i don't have the previous owner icloud account and don't know either how and where to contact him so what sould i do
Find a way to contact whoever you bought it from. If you can't do that, turn it over to the police. The phone is probably stolen. There is NO WAY past the activation lock without the credentials for the Apple ID that was used to lock it.
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Why is it that free games are usually require to purchased the upgrades or full version not free at all?
Cause the people that developed them didn't do it out of the goodness of their hearts, they did it to make money.
I don't go for many games, but one thing to look for is a lot of 'top in app purchases' then read the reviews.
they kinda fall under a technicality, the shell of the game IS free, but content isnt'. Just like the app to read a magazine is free, but the actual magazines aren't.
And i'm sure the app store loves to see so many 'free' signs on the cover, so they can advertise taht there are tons of free apps...which technically there are and they're not lying. Not until you did into it do you see that free app is not the same as free app with free content. -
i bought a secondhand iphone 4s.when i reset all content,i cant activate my iphone 4s.i cant find the previous owner because i didnt save his number.how can i activate my iphone?im so messed out.
If you mean activating it as far as using it on your phone plan, then you're going to have to go to your cell provider and have them do that for you and add the device to your current plan. Otherwise without activating it, the most your iPhone will be, is a thick iPod. Of course with wifi, you could still send iMessages, but that's the extent without adding it to a cell plan.
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Hi I bought a second-hand phone iphone4, I update the software when you want to activate the phone asked for my registration icloud I do not know what is the password for this registration, can you tell me how to go to the next step without such registration in icloud
my ICCID is 8935905000307066111Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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I cannot activatea second hand iphone 4s as i don't have previous owners itunes ID. I can't get anything on the phone after setting the language as its asking for activation. Please can anyone help ???? Ideally i would like to get it back to factory settings and start afresh but right now i would settle for anything. Should say i only have the phone and charger, no box so no details
Unfortunately, the only one who can help is the previous owner. Otherwise you will not be able to activate and use the phone. Apple can't/won't help you with this either.
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Notification with bad English appears on my daughter's second hand purchased laptop. Virus or real?
Hi,
I purchased a second hand laptop for my daughter over a year ago. Now she got the following message on her screen and it cannot be deleted. Is this a virus or is it for real?
"This is a stolen computer, and it's being tracked by legal owner. Pictures etc. have been taken and your physical location has been tracked. Contact the owner at to resolve the situation nice and quick."Prey is also third party tracking hardware software that has an option to post a message to a stolen machine.
https://www.preyproject.com/
example: -
I am part of the second hand market, non early adopter, that's trying to use an IOS 7 device. I just bought an Ipod touch 5th gen and an Iphone 5 with IOS 7 and quickly learn that I've just lost many hundreds of dollars because of the activation lock. Of course, I should have known better...be smarter, etc. Now I have two bricks, basically fancy Apple product that're now junks. With IOS 7 and the activation lock, isn't Apple concerns that they will soon frustrate a lot of new and existing users and will also be known for creating increasing number of junk (brick) devices.
Hi Tilnow,
The hope is that the activation lock will deter future thieves. Apple has long been inundated with irate customers who have had their devices lost or stolen, and who are then angry that Apple cannot protect their phone from would-be thieves.
With the new security measures, unless the owner of the phone turns off Find My iPhone, and wipes the phone completely, it is unusable to anyone but that original owner.
I'm sorry you have had such an unfortunate experience with your purchases, but these security measures are as much to protect you from purchasing a stolen phone from an unscrupulous seller as it is to protect a phone you own from being stolen.
Is there no way you can contact the seller(s) and have them turn off Find My iPhone and wipe the device for you?
Going forward, it is the best policy for you to ensure that the seller has done both of these things. If they cannot, then you know that they are probably not on the up and up.
Best of luck going forward,
Cheers,
GB
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