HT201441 removing device from previous owners account
If i do not have the previous owner's phone #, is there a way to get the full email address if it has already been restored? In order to contact them?
Go to a shop and have them remove the motherboard and install a new one on it maybe that will take all that away and start new.
Similar Messages
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What happend if i can't contact the previous owner??? How I can remove it from previous owner's account???
cmoorcroft wrote:
What happens if the previous owner refuses to to give me his password for me to delete it/ do the instructions?
The previous owner doesn't need to give you their credentials. They can release the device via Find My iPhone on iCloud.com as per the instructions in the link I posted in my initial response: Find My iPhone Activation Lock: Removing a device from a previous owner
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
If the person you bought it from refuses to do this, I would assume the device is stolen and I would demand a refund and/or contact the authorities. -
What is the URL to ad and remove devices from my profile account?
What is the URL to ad and remove devices from my profile account?
I've read Mr. Reed's Mac Malware Guide, and found it very interesting and informative. I use Sophos for Mac Home Edition; it's free and scored highly in Mr. Reed's tests of anti-virus software.
Here is the link; if you choose to download click on the 'get started' icon at the right of the screen:
http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-ed ition.aspx -
HT201441 Still linked to previous owners account.
I got a second hand iPhone 5, but can't activate it as it insists it is linked to previous owners account.
I have done all steps listed in article at support.apple.com/kb/TS4515 but phone is still linked to previous owners account. Can anyone solve this, please?Meant to say, I have also restored in iTunes with same result
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Can I remove devices from my iTunes account
I have devices connected to my iTunes/Apple ID account that I no longer own. Is there any way to remove these devices? It shows five devices connected, but I only have two that are still being used.
On version 10.6.1.7 Windows 64-bit & 32-bit, I'm only seeing and option to deauthorize all devices. I was expecting to see a list of devices from which I could pick and choose. What am I missing? Do I have to deauthorize all devices and reauthorize? That seems a little silly.
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Pls help me
You can't bypass the activation lock. Unless they later remember to remove it on their own, the device is useless to you.
(102295) -
Removing Devices from my Verizon Account
I am the account owner of a family share plan account. I have two devices I want to permanently remove from my plan. How do I do this? Do I have to call customer service directly or can I do it on my own?
I would call customer service to either cancel, or transfer the lines to their respective parties using an AOL assumption of liability. You can also go to a store to cancel if you are just cutting off the lines and not moving them anywhere, or if they are out of contract. If under contract remember ETFs or if on Edge, the full payoff of the phone. But also remember that each line will be charged until the end of the billing cycle, not the cut off date.
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I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud
Hello adilx
The only way to get passed that and to use that iPhone is to ask the previous owner to remove it from icloud.com in the Find my iPhone section.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Regards,
-Norm G. -
Display shows previous owner set up find my phone function & it is linked to their apple account. Owner has removed device from a/c but
it still won't allow me to proceed with set up.Hello Penng185,
Steps to be done to remove the device from the previous owner's iCloud Account, if you have already done this things then there might be something that you might have missed due to which the iPhone is still showing the Find My iPhone Activation Lock screen.
Resolution : http://support.apple.com/kb/ts4515
If the previous owner is with you and can access the device
Ask them to enter their Apple ID and password on the Activate iPhone screen (shown above) to remove the device from their account. You can then proceed through the rest of the device setup process.
If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
Click "Remove from Account" to remove the device from the account.
After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. -
How can I change game centre and iCloud account information from previous owner of my iPad?
How can I change game centre and iCloud account information from previous owner to me?
You can't do it on your own. The previous owner has to erase the device for you. You would need his Apple ID and password in order to delete his iCloud account. This is due to the Activation Lock in iOS 7 - assuming that your iPad is running iOS 7.
Contact the owner and ask home to erase it remotely using iCloud, or return the device and ask for your money back. If you can't contact the pervious owner, you will have a useless iPad on your hands.
Read this for more information. This is what you need the previous owner to do.
What to do before selling or giving away your iPhone, iPad, or iPod ... -
I have lost my phone IMEI Number 012546005322381, Serial Number 87******A4S, is there a way it can be tracked? Also, how can one remove the device from the itunes account
<Serial Number Edited By Host>If you enabled Find my iPhone then you should use that. If not, I'm afraid you're out of luck for finding it.
To manage your devices, go to Your Account in iTunes. -
How can i remove an associated device from my iTunes account?
how can i remove an associated device from my iTunes account?
Hi..
See, "Removing an associated device or computer from an Apple ID" here > iTunes Store: Associating a device or computer to your Apple ID
Your iTunes account is the same as your Apple ID. -
How do I remove my daughters device from my iCloud account
I got my daughter an iPhone 3GS for her Christmas and I set up her iTunes on her own laptop but it was unable to update to the ios5 so I connected it to my computer and iTunes to update it wich resulted in my I cloud account going onto her phone and her recieving all my contacts wich she later deleted resulting in me losing my contacts I want to remove her device from my iCloud account and set up her own so our contacts and stuff are separate can anyone help me with this as it won't let me change the email address on her device and I'm scared if I press delete Account on her iPhone it will delete my account from my phone also does anyone have any advice on what I could do please x
<on your daughter's iPhone>
If your daughters Contacts were on iphone or have been added to iphone and are now in your icloud account she can go to>>
Settings >>iCloud >><>turn off iCloud sync Contacts>>keep on this iPhone when prompted.
This should remove any contacts from iCloud that were synced to her phone but not the ones she put directly to the phone
Now to remove your iCloud from her phone>>
Settings >>iCloud >>>Storage and Back up>>Manage Storage<<She can delete the Back up assosciated with her phone>
Then
Settings >>iCloud >>>Delete account .. she should select Delete from this iPhone when prompted this will remove your iCloud data from her iPhone
iCloud Support
http://www.apple.com/support/icloud/
Apple IDs and iCloud
http://support.apple.com/kb/HT4895
see above links for further assistance -
i need help! i am trying to update iphoto on my macbook pro that i had bought from someone else. although i am signed into my account when trying to update it is asking me for the previous owners account details and it wont let me change it to my details how can i solve this problem please.
thank you
Jan RobinsonThat's because the Mac, OS X and the iLife apps that came preinstalled on the Mac all belong to the previous owner. The previous owner needs to call Apple care and have their Apple ID disassociated from the Mac. Then the hard drive needs to be totally erased and OS X and the iLife apps reinstalled using OS X Recovery.
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trying to hook up preowned airpoirt extreme. asking for password for selected wireless device. would there be a password from previous owner?
A "hard reset" will do the same thing.
Make sure that the AirPort Extreme is powered on
Hold in the reset button for a few seconds and the amber light will begin to blink more quickly. Keep holding the reset button when you see this for another 4-5 seconds and release
Allow 25-30 seconds for the AirPort Extreme to restart to a slow, blinking amber light
Open Macintosh HD > Applications > Utilities > AirPort Utility and click Continue to follow the guided setup
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