HT201441 what if the ipad was purchased from a pawn shop and the previous owner is not here, then how do you reset to login with your Apple ID

I purchased and IPad from a pawnshop, I am unable to log in after resetting the whole IPad, how do I login using my Apple ID and password

It is for anything running (if I remember correctly) iOS7 or iOS8 or later. You could conceivably buy a really old iPad that is incapable of upgrading that far (and probably not so deirable an item for you unless you're into old technology) and could be reset using a full restore. That's why they introduced this new feature.
iCloud: Activation Lock - http://support.apple.com/kb/PH13695
Activation Lock: Removing a device from a previous owner’s account - http://support.apple.com/kb/TS4515

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HT201441 I got a used iphone 4s from a pawn shop and I cant activate it because i dont have the past owners icloud info is there anyway to unlock it and put in my information.

I got a used iphone 4s from a pawn shop and I cant activate it because I dont have the past owners icloud info is there anyway to unlock it and put in my information?

Take it back to whomever you purchased it from and ask for a refund. There is no way to get past the "Activation Lock".

Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. How do I transfer to library?

Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. It is not telling me how to transfer them to library? Does anyone know?

Hi stefe109!
I believe this article can provide the information you are looking for:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT4113 So I got the ipad for christmas, turned it on & it worked fine. Later I entered a passcode. Now I can remember the passcode & the ipad is locked for 60 mins. The ipad was never configured to a computer at the beginning. someone help.

So I got the ipad for christmas, turned it on & it worked fine. Later I entered a passcode. Now I can remember the passcode & the ipad is locked for 60 mins. The ipad was never configured to a computer at the beginning. someone help.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.

I am trying to get my iPad to print from hp air printer and it only prints on photo paper. How do I fix it to print on paper. I already put setting to copy on printer but it prints blank.

I am trying to get my iPad to print from hp air printer and it only prints on photo paper. How do I fix it to print on paper. I already put setting to copy on printer but it prints blank.

Thank you everyone. I figured it out. I thought that you can use regular paper to print pictures from photos on Ipad. This is not possible. I was able to use regular print paper to print from my mail. My problem is solved!!

I'm trying an email address i know is mine yet still getting this message:"That Apple ID is already in use.If this Apple ID was created by you, simply sign in with your Apple ID and password.If it does not belong to you, try again using a different name."

I keep getting this message: "That Apple ID is already in use.If this Apple ID was created by you, simply sign in with your Apple ID and password.If it does not belong to you, try again using a different name."
I'm trying to create a new id and e-mail using an e-mail address that is mine and has been mine for over a year - any ideas why this could be happening?

Trying where? What sort of email address? The following answer is based on a guess as to what you are talking about.
If you already have an @me.com address, perhaps as a result of having had a MobileMe account, and you are now setting up an iCloud account with an Apple ID you will find you will be asked to create a new @me.com address, and that you can't add your existing one because it is already an Apple ID.
You can do one of two things:
1. Sign out at System Preferences; sign in with your existing @me.com address and enable Mail.
2. Stay signed in with the present ID and add your @me.com address in System Preferences>Mail, Contacts & Calendars.
If you have further questions, or if your situation is different from what I've assumed, do please post back, but in a suitable forum - this one is specifically about using these Forums.

HT4913 i am trying to get my computer and my wifes computer on my itunes match. i did the add a computer function and it says that this computer is already associated with an apple id...if you use itunes match with your apple id etc for 90 days...please

i did the add a computer function and it says that this computer is already associated with an apple id...if you use itunes match with your apple id etc for 90 days...please explain. is this going to screw my wifes account up?

If you both have seperate iTunes Store accounts then basically, yes, it is going "screw up" your wife's account.
iTunes Match is designed as a single-user service which is associated with one and only one iTunes Store account ID. If you have subscribed on your account and want to activate the service on another computer that is already signed in with an account the present account must be signed out and then iTunes signed into your account. This means the other computer will have complete access to your account and will only be able to make purchases on your account. iTM is not designed to be signed in and out at will. If she has apps purchased with her iTunes Store account they will not be able to be updated.

I deleted my old Email account because I wanted to create a new one, and I did. However, when ever I send an Email from the Mail app on my laptop it says the Email was sent from my old Email and I just can not get rid of it.

I deleted my old Email and only used my new Email to set up the Mail app on my laptop. And the old Email is completely dead, hotmail.com says the Email no longer excists when I try to sign back in to it however my Emails remain saying 'Sent from Jordan [*old Email*].
I can't find a solution!!

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

HT1688 I got an iphone from a pawn shop and it had a passcode on it... what do I do?

Not sure what to do because everything ive read says connect to the the computer you last used but obviously I dont have that computer so I dont knownwhat to do

If your friend went to the Apple store, then why are you posting here.
Why in the world would you purchase a phone from a Pawn shop, that has a passcode on it, that you don't even know what it is.
returning it to the pawn shop wasn't a helpful answer.
It's your fault for buying a lemon iphone without first checking it.

I bought an iphone from a pawn shop and have no contact with the previous owner, but need to get past the icloud activation please help, i paid good money for this phone

Please help with my iPhone I bought from a pawn shop but have no contact with the previous owner so I cannot get past the icloud activation Please anyone help. it would mean a lot, I paid good money for this phone

Return it to the pawn shop and get your money back. The device is permanently locked and with the previous owner to unlock it you can never use it except as a paperweight.

I need to get the music off my Ipod Nano 2nd GEN onto either ITunes or in a music foldes on my new computer. Not all the music was purchased from Apple Itunes HOW DO I DO THIS WITHOUT LOOSING ALL MY MUSIC??

I have not had a computer for several years and I just got a new one. My old computer got a virus and when that happened all my music was lost. Thank goodness I had it all on my Ipod Nano 2nd GEN. Now my problem is that I don't know how to get the music off my Ipod Nano onto my new computer!!! I was able to get the songs that I purchased thru ITunes by just authorizing my new computer. But I have alot more music that is on my Ipod nano that I can't put into my ITunes library. In fact, I can't even get my music into a file folder on my computer!! I really need help. I don't have any copies of the music anywhere else and some of it is hard to get. How do I get my music either into ITunes or into a file folder on my new computer or even if I could get my computer to recognize my Ipod and sync all the music into windows media or something like that. Every time I connect my IPod all that happens is that it tells me if I sync the IPod that it will replace all the music from my ITunes library on to my IPod. And I am guessing that means all my music on the IPod will be erased. PLEASE HELP ME!!!! Thanks from the bottom of my songsters heart

From the OP: "My old computer got a virus and when that happened all my music was lost. "
They don't have the music on their computer so they cannot transfer the iTunes folder, from the computer to their iPod and then to the new computer. And if they try to enable disk use on the iPod it will erase all the music that is on it. The method you cited is moving the files in a data format using the iPod as a flash drive. It doesn't work if they are in music format. That is why I suggested Yamipod.

I purchased something on an App, the money was taken from my credit card, but the purchase from the app became an error and told me to contact iTunes support.

After downloading the Sims app, i purchased items from it. I checked my credit card account and the purchase was made, but after checking the app, the items i payed for weren't there. A message saying "Error: contact iTunes support" popped up. I just want to know why my purchase wasn't returned with the items i payed for. And if im not going to get them, how can i get my money back.

Contact iTunes support:
Contact iTunes

HT201441 I bought my iPad second hand from a swap meet and i can not activate it and i do not know how to contact the original owner.

I have tried to Restore it but it is not woking.

Check back with the people that were running the swap meet, or the person that you purchased from. If you cannot make contact with the original owner, you will not be able to activate the device. It will be useless to you.

HT1349 When I turn on the ipad all I see is iTunes icon and usb cord. Can not use the I pad. What do I do?I

When I turn on my iPad the screen is the iTunes icon and usb cord. I can not go anywhere. Stuck on that page? What do I do?
i

You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

Movies purchased from iTunes get choppy and the image stutters and skips

I have at least 11 movies that I have either downloaded directly from iTunes or received through iTunes because they were bundled as a digital copy with a BD.
I have a mid 2009 Macbook Pro with 8 GB of RAM and a 2.53 GHz Intel Core 2 Duo processor. OS 10.9.5.
ANY time I try to watch one of the movies through iTunes, either on my computer screen or an external display, they reach a point where they start pausing and then speeding up or freezing then playing again a few seconds later having skipped some of the frames in-between, causing me to have to rewind them to see the things I missed. And they don't always skip/chop at the same places either. But it does seem to get worse the longer I watch. The sound plays normally throughout but the images mess up. I am beyond frustrated by this. I just want to be able to watch my movies and the special features without also wanting to throw my whole system out of the window.
I want to be able to watch these movies on my television, and eventually I want to get an AppleTV so I can stream them, but will that just keep messing up too? Because if so then I don't want to waste my money. (Really I would rather be able to stream them using one of the many devices I already own but that's another issue entirely). I'm a film major and this is very dear to me and I just need an answer.
If anyone knows of a fix or at least not a fix but a dejecting truth about my situation I would appreciate the input.

When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

HT201441 what if the ipad was purchased from a pawn shop and the previous owner is not here, then how do you reset to login with your Apple ID

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