HT201441 What if the previous owner cannot be contacted?

I bought a used iPad on Amazon from a second hand seller who purchased it from another person. The original owner cannot be contacted to have the device removed from their account. Is there any way to have this done manually?

Welcome to the Apple Community Lindsay.
No, there is no workaround. Doesn't Amazon have a mechanism for returns. If not you might try selling it on as "Not Working, for spare parts only".

Similar Messages

HT201441 what if the previous owner is unreacheable or unknown to the current one? (e.g. 2nd hand phone)

what if the previous owner is unreacheable or unknown to the current one? (e.g. 2nd hand phone)

Welcome to the Apple community Don.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

HT201441 what if the previous owner doesn't know the email and password for its account and is not present, i bought this ipod from gamestop but it shows this screen, can i dlete this account to use my ipod ?

help
what if the previous owner doesn't know the email and password for its account and is not present, i bought this ipod from gamestop but it shows this screen, can i dlete this account to use my ipod ?

The device is useless. Send it back and have them return your money.

HT201441 what if the previous owner of the ipod had Find my ipod to link it to their apple i.d and i have no way to contact them

what if the previous owner of the ipod had Find my ipod to link it to their apple I.D and their is no way that I can contact them ?

Then your iPod is useless. The previous owner should've unlinked the device from their AppleID before passing/selling on the device to you, and you should've checked the device was properly wiped before buying it.

HT201441 what if the previous owner is not available how am i going to use the phone?

i have iphone4 which i bought from a friend but there is no way i can contact him i have reset the phone but its asking his
icloud account to do the reset how can i remove his account

No. You won't be able to activate and use it without the help of the previous owner and no one, including Apple, can help.

HT201441 what if the previous owner is not with me nor may i contact them, is there anyway i can go on and activate the iPhone without their apple account?

this phone was boughten from the perivous owner but we can not reach him. how can i activite this phone without using his apple id ? please help.

No. You won't be able to activate and use it without the help of the previous owner and no one, including Apple, can help.

What if the previous owner cannot be found

If i purchased an iphone from someone and he is no longer able to be reached what am i supposed to do? Throw away a 800 dollar phone?

If the iPhone is asking for an AppleID and passcode you do not know,
you have run into Activation Lock which is a security feature in iOS 7
and later. You need the requested information or the iPhone will be useless.
Either find the seller or consider it an expensive life lesson. There is no
workaround for Activation Lock.
iCloud: Find My iPhone Activation Lock in iOS 7 & later
http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US
http://support.apple.com/kb/TS4515

HT201441 What if the previous owner to my new iPad is dead?

I just got a new iPad mini from a close family friend who died. I don't know the password, nor does anyone else. Is there some way I can completely wipe the iPad, including the iCloud account?

Take the device, its purchase receipt, and that person’s death certificate to a physical Apple Store.
(127058)

I purchased a damaged nonworking iphone 4, fixed it, but it is still linked to the previous owners account. I nor the seller know the previous owner. What can I do?

I purchased a damaged, non working iphone 4 from a third party. I fixed it but can't activate it because it is still linked to the previous owners Apple ID, although it appears to have been already reset to factory settings. Neither I or the seller know who the previous owner is to contact to have them remove the phone from their account. Is there anything I can do or have I been taken for a ride?

If the device is iCloud locked, there is nothing you can do. You may be able to sell it for parts. Hope you enjoyed your ride.

Used g5, erased hard drive still has the previous owner user account

I bought a used g5 and also got the original install disks. I used disk utility and erased the empty space. However when I inserted the install disk it says it will restart but it first wants the password. The previous owner cannot remember his password in the user accounts. When I try to re-install the OS it asks for the password first. How can I write over the user account or completely initialize the disk or do you have to have the password for that?

The previous owner has apparently implemented an Open Firmware Password without which you cannot boot the computer nor start it up from a CD/DVD installer. The previous owner needs to provide you that password. The OF Password is not the same as the user account password. Surely the previous owner could not forget the OF Password or he/she could never use the computer.
How were you able to "use Disk Utility" if you could not boot the computer?

HT201441 What will happen to the phone if i cannot get hold of the previous owner

What will happen to the phone if i cannot get hold of the previous owner??
Is there any way to find the previous owners email address to contact him/herr??

It becomes unusable. Makes a nice paper weight.

HT201441 What if I cannot get a hold of the previous owner?

If you have all the proof that you bought the apple product then Apple should be able to help you!
They know if it has been stolen, the police know if it has been stolen. Why cant they help??

Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

I bought used ipad the previous owner told me that he has already removed the device from his account...the problem is i still cannot activate the ipad..it still asking for Apple ID and password which the owner didn't want to give me.what should i do

Hello everyone!i got a problem about this used ipad2 that i had bought from a friend of my friend.the problem is i cannot activate it i asked my friend to contact the previous owner..according to my friend the previous owner had already removed the device from his account..but still it keeps on asking me to enter the email and password..what should i do now?maybe the previous owner didn't want to give me his Email add ppassword for his own personal reason..please help me this ipad has been in here since April 2014..thank you

The person who sold you the device can remove the ID without giving it to you. Follow the steos in "What to do if you no longer have the device." In the artcle below. If you can't find the person or they won't do it you're stuck with a unusable device.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

HT201441 WHAT IF YOU DON'T KNOW HOW TO GET IN CONTACT WITH THE PREVIOUS OWNER.

I recently purchased a ipad and I didn't no that it had a icloud attached to it when I bought it. After I purchased it and l tried to reset the password the activation page showed that I needed to to know that apple id and password of the previous owner I called and they said they that they didnt not know it either. So what can I do about this.

Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. Take it back and get a refund.

HT201441 what if i cant reach the previous owner of the iphone coz i just bought it on a buy, swap and sell site? i tried to contact the seller several times but the number he is using is not active anymore. im pretty sure that the phone is not stolen

hello there peeps, i cant use the iphone that i bought from a local buy, swap and sell site. the phone was restored to factory setting and i used it for 4 months but after that a message appeared and said that this phone has been lost. i tried to restore it again but i need the previous owner's apple id and password.
i tried to contact him but i cannot reach him already, i tried reaching him on the sell site's page but still no response. i am pretty sure that the phone is not stolen coz i was present when he restore it to its factory setting. i just wanna ask you people what else can i do with it to be activated again, i paid $200 for this iphone 4 and dont just want it to go down to the drain. PLEASE HELP.. thank you

onyok13 wrote:
... i cant use the iphone that i bought from a local buy, swap and sell site.... i just wanna ask you people what else can i do with it to be activated again,
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

HT201441 What if the previous owner cannot be contacted?

Similar Messages

Maybe you are looking for