HT201441 WHAT IF YOU DON'T KNOW HOW TO GET IN CONTACT WITH THE PREVIOUS OWNER.
I recently purchased a ipad and I didn't no that it had a icloud attached to it when I bought it. After I purchased it and l tried to reset the password the activation page showed that I needed to to know that apple id and password of the previous owner I called and they said they that they didnt not know it either. So what can I do about this.
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. Take it back and get a refund.
Similar Messages
-
how can i unlink an iphone from its previous users email so i can turn it on to my own email address, also i cant get in contact with the previous owner
If you are referring to Activation Lock, the password for the Apple ID signed into the device is required, there is no way around this. If you do not have the information and cannot contact the previous owner, the device is useless.
-
bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?
Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police. -
hi i bought a ipad mini second hand and trying to set it up i cant get in contact with the last owner to reset the icloud address
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
-
HT201441 i cant get in touch with the previous owner to get the device removed from their account
How can i resolve this issue since i cant get in contact with the account holder?
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
HT201441 What happens if I can't get in touch with the previous owner? Will apple contact him?
I bought an iPhone 5 on line and the phone is locked under icloud activation. There is no way to get in touch with the seller. Will Apple be able to contact them if I provide the imei number of the device? If not what do I do?
I'm afraid so. The vendor should have restored it to factory condition before selling it, so basically he has sold you an unusable device. If you have no way of contacting him for a refund or to unlock it you are, as you say, stuck.
-
Can you help me to set up my first iphone. I have entered the time, but can not get past that to the next screen. What do I need to do.
Re: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself. -
The display on my 6th Generation Nano has flipped sideways, and I can't figure out how to get it to flip back.
Place your fingers onto the screen and gently (but firmly!) drag the screen around to the upright position.
Hope this helps. -
hi i buy on phone i phone 5 i dont know how was the owner i need to know i can used with my acoount aplle and what i can do it for this yhank you and i waitt the answeer
Hi bogdanovidiu36,
If you are having issues activating a previously owned iPhone, you may find the following article helpful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
If you are not having an activation issue, then this article may be of more help:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Regards,
- Brenden -
Hi I have a big problem! I have bought a mini ipad but is asking me for the Apple Id and it has a mgs I call the number but is disconnected, how can I unlock or erased this? Or what should I do? Please help. Thanks
Try getting a refund for it. Unless you’re the device’s original owner, Apple won’t unlock it for you.
(120198) -
I was wondering how i could get in contact with the owner of the Apple company or maybe a developer?
I need to know how to get in contact with the owner of the Apple store line or the developers of this company
For what purpose? animal...vegetable...mineral...legal...?
Are you a developer yourself?
Apple Developer Relations:
(800) 633 2152
(408) 974 4897
And see the 'Contact Us' link below. -
I reset my macbook pro a few days ago.. and when i started to use it again i noticed all my apps were gone (keynote, iMovie, garage band, etc) i don't know how to get them all back and every time i try it tells me i must buy them.. what do i do?
should i come into the actual apple store or can you help online ?Hi vickkjayy11 and welcome to Apple Support Communities,
Just to be clear, we are a peer to peer support community and have nothing official to do with Apple.
So to your problem, when you say:
"I reset my macbook pro a few days ago"
What exactly happened? Did you have a Time Machine backup?
Read this:
OS X: About OS X Recovery - Apple Support
It would help to know the exact model (size and year) and which OS you're using. -
When I went and connected my phone to my laptop and hit restore and it got rid of everything my photos my contacts everything and I don't know how to get the stuff back and if you need to know I have an IPhone4S
I take it you were replacing an older iPhone and this was the first time you plugged it in? If so, that's what happens. It restored the backup of your old phone. A backup of the current phone is not made in those circumstances.
If that's not what happened, you need to clarify. -
When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?
My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed? -
I have a toshiba computer and it is windows 7, recently after I installed imatch everytime I open itunes I get the message 'i tunes has stopped working' and windows cannot find a solution and has to close. There is no solution and I don't know how to get the crash information on my computer....can anyone help as I want to finish downloading all my songs to match to be available on my mac products.
Re: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself.
Maybe you are looking for
-
What's the best way to do many NAT translations for WWW farm?
Hello all, I hope this finds you in good spirits. I have recently upgraded my ASA 5510 to 8.3 code and honestly I am confused on the best and most efficient way to do many nat translations through it. I have a group of about 100 IP's that need http/
-
CRM and NetWeaver Portal Related Question?
Dear All, We have a requirement where in a single iView (CRM Opportunity), we would have a custom tab (call it CTAB1), clicking on which should display a separate web-based application within that tab. (as illustrated below): The web based applicatio
-
How to get dropped item when drag n drop in a tree?
hi guys, I made a tree which can drag and drop itself, I want perform a task(a http request) to verify if the node can be dropped, so on the dragDrop event I invoked the "preventDefault()" method so it won't be dropped, and I determine from the http
-
Install a new font for use in reports
Hi everybody, i need to install a new font in order to use it from oracle reports. (The product is installed on Sun Solaris). How cai I install a font? And use it in oracle reports?? Thanks a lot. Ugo Mascetti
-
HT201320 what does it mean you get the message "yahoo server unavailable"
I keep getting the mesage "yahoo server unavailable" when I try to setup my yahoo mail on my iPad and iPhone; but I can access the account on a computer using a browser. Does anyone know why I am getting this message?