HT201442 device not eligible for requested build
I tried to update wirelessly and it went into recovery mode. I found two gs.apple.com entries when I go into terminal: sudo nano /private/etc/hosts. Is that because I have had two iPhones? Would deleting one help? They also already have # symbol at start but no 'space' IE: #17.151.36.30 gs.apple.com
One entry has different digits like the apple example, the second has two 0s eg: #354.0.0.1
Thanks in advance for your time
The only reason for that entry to be in your host file to begin with is if the computer was used to jailbreak or attempt to jailbreak an iOS device.
Try doing the update with a "clean" computer.
Similar Messages
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IPad not eligible for requested build
Dear apple support users,
I'm dealing with the following problem on my iPad, and though I already searched the entire internet for help, the problem is still not fixed.
A few months ago, the 4.2 GM version was released for developers, and because I wasn't able to wait for the official release i manually installed this 4.2GM version by manual downloading and option-click restore. This way I was able to manually select my update file.
Now, as 4.3 is already released for a few months of time, iTunes keeps showing me the message "This iPad (Name of iPad) is up to date", while it is still 4.2GM so not up to date.
I figured that the only way to solve this problem is manually installing the 4.3 update, so after a few Google-searches I was able to download the iOS update manually. I tried the option-click restore for a few times, and my iTunes tells me that "This iPad is not eligible for the requested build". Also when I try to option-click update, the same error is displayed.
The hosts file is untouched, and I checked the entries in this file. There are no entries concerning any apple websites. The device has no jailbreaking history and I've never used any hacking software like TinyUmbrella.
Can some of you please help me with my problem?
Thanks!Dear Merlin37,
As already mentioned in my first posting in this thread, the hosts file is untouched. When I received your reply I double-checked and there are no entries containing gs.apple.com.
So unfortunately your reply didn't help much. I've already checked the forum posts you're referring to.
Does somebody know other causes of this error? -
Ipad2 wont update, not eligible for requested build
Hello there, neither of my two ipads will update and both get the same error message: that they are not eligible.... Neither ipad has been tampered with.
im running itunes 10.2.2 and my OSX is 10.6.7
Any help is appreciated
Thanks in advance
MarcThis device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Above from:
http://support.apple.com/kb/TS3694 -
IPod not updating: Not eligible for requested build?
On plugging in my iPod Touch (4th Generation) it comes up "This iPod is not eligable for the requested build" aftering the backing up and verifying sequence.
Now, since attempting to update to iOS5, I can't restore to an earlier version because it's just.. caput.
On doing a direct file update, I get 3002 Error.This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.
Above from:
http://support.apple.com/kb/TS3694 -
Iphone5 IOS7 update problem, build A1429, running IOS6.0 "not eligible for requested build"
Bought the Phone from Apple in NL, never been jailbroken.
Running IOS6, but am in UK.. Always have some issues with the app store because I'm listed in UK, dont know why.. But guessing its same as when i want to buy someone a gift card through itunes it says in the small pro=int that it can only be used in the UK Itunes store..
But my problem is that it keeps saying that my phone is not eligible for the requested build, and im not sure why..
can anyone tell me why?
thanks.This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Above from:
http://support.apple.com/kb/TS3694 -
My iPhone 3GS decided to turn itself off (on 30% battery) yesterday and hasn't turned on since. After some testing (hard resets, DFU mode), tiny umbrella recognises it in DFU mode, as does Redsn0w. neither devices can successfully kick the phone out of the restore loop.
The screen stays blank throughout, no apple logo, connect to itunes logo etc. however every now and then the charging sign will appear (empty battery with a little bit filled (red)). even if i unplug it from my iMac the charging symbol stays there.
once I get the phone in DFU mode iTunes recognises that there is a phone connected that needs to be restored, it doesn't matter if I click restore or option + restore the process will fail on Error 1600 or "this device is not eligible for this build".
My iPhone is not unlocked or jailbroken. Before the incident with the coffee I managed to synchronize and update its firmware as indicated by iTunes. The latest update for my iPhone was iOS 5 firmware. My intent is not to unlock or jailbrake the device, just to make it work again.
Here are some things I've tried since:
1. Exiting recovery mode via Tinyumbrella
2. Entering DFU mode via Redsn0w
3. Shift + Restore and using firmwares from 5.0 to 5.0.1 to upgrade my iPhone.
4. Remove hosts to my Host file (in relation to the "device not eligible for this build" issue)
5. Try redsn0w and use IPSW to see if it is recognized by iTunes (iTunes recognizes the iPhone but then at the very last minute shows error 1600.
6. Save SHSH files and use Tinyumbrella to uploaded them to my iPhone.
I would really appreciate if someone can help me on this. I might be doing something wrong or maybe not even considering the right steps to solve this issue. I don't know if there are missing drivers that are preventing the device from communicating with iTunes properly. Of some tool that can be used to correct this problem. It may or may not be fixable but I think it is worth the try.
Thanks very much.please ignore the comment about coffee. Someone posted a very similar question apart from he spilt coffee on his phone, I didn't.
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i got this message when I plugged my iphone to iTune. The Iphone "Iphone" could not be restored. The device isn't eligible for requested build. what do i need to do bc I can't use my iphone at all.
Read here:
http://support.apple.com/kb/ts4451 -
I tried to restore my iPod touch4 but iTunes shows "This device isn't eligible for requested build" so what can I do ?
I tried this way to set up hosts and restart my Mac but when I going to restore my iPod touch4 ,it still shows "This device isn't eligible for requested build"
Thanks for replied me
if anyone has same problem to open their hosts file,here is a short video and you have to type "sudo nano /private/etc/hosts" ,not "sudo nano/private/etc/hosts",remember there is a space between "nano_/private"
This video helps a lot which I just found and it is much easier to fix this problem
https://www.youtube.com/watch?v=yHb1vdU6ReM -
HT201274 getting device isn't eligible for requested build message
Trying to restore IPOD Toch after forgot password. Get the message device isn't eligible for requested build message
Download the latest version iOS for your model and install it manually, as outlined in link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
DVDPro3- "Device Not Supported for requested burn operation"
Hello All,
In build and format I get "device not supported for requested burn operation."
On my iMac G4
Using DVD Pro 3.0.2
Mac OSX 10.3.9
And a LaCie Superwriter external burner.
Thanks for any suggestions,
Alin case anyone else has a similar problem... SOLUTIONS:
formating to hard disc as an .img and then burning with toast works.
Also I found downloading and installing the device profile patches from www.patchburn.de got the burner to be recognised by both DVDSP and Disc Utility. Lot's of people recommend this source.
Another tip was to zap the PRAM but that did nothing. Nor did deleting the preferences file.
No idea why things stopped working in the first place but hope this helps others. -
IPad isn't eligible for request build?
Whenever I try to update my iPad to iOS 5, a message saying my iPad isn't eligible for request build pops up. And when I try to restore, the same message pops up. I've been trying to update since iOS 5 came out and the same message keeps poping up. I don't know what else to do. Any suggestions?
Follow the steps here:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support -
IPHONE 3GS This device isn't eligible for requested build
Well with all the crazy troubles with iOS 5 I thought I'd share some help with the community since I finally got mine to work.
I have a iPhone 3Gs and 4.3.5 never jailbroke it but I did install Tinyumbrella as a precaution just incase I ever needed to downgrade for whatever reason.
I attempted to update but since I was still texting I downloaded the update to my computer first. When I backuped, synced and everything else just to make sure my data is safe. I tried to update.
This is where my troubles started. I couldn't get my device to update. I had it downloaded so what was the problem. I searched high and low for the answer and nothing was coming up....well nothing recent that would have to deal with iOS 5 and my 3Gs. So I did a little digging.
People kept talking about editting hosts files and changing ip addresses for whatever reason and being a recent convert to Apple I was still not getting it fully.
So here is it in a nutshell.
1. Open the Terminal utility. For newer users it is located in the Utilities folder.
2. Type in (without the quotes) "sudo pico /private/etc/hosts". You may have to enter a password for admin rights.
3. A screen will pop up and hopefully you will see a bunch of words looking like this....
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
##My Ecenica Hosting Websites
100.100.100.100 example.com
4. If by chance you have edited the hosts file uninvertendly the apple ip address may be here. It may look very similar to this "
74.208.105.171 gs.apple.com"
5. If there is the apple.com ip there you might need to put a "#" infront of it to null/disable that specific line of code. Don't worry it can be undon.
6. Use the arrow keys to move down and in front of the ip address. Again, put a # infront fo the ip address from apple.
7. Control (not command) + O will allow you to save it (there is a small line just about the commands that you will see "write to.....". Hit enter and close the window.
8. Before heading away from the Terminal window you have to flush the DNS. So type in "dscacheutil -flushcache"....hit enter.
9. Close down and try to instal/update again. As I finished this my iPhone has just update and installed. Good luck to all and I hope you all have quick and easy updates!
CHEERSTry updating iTunes and disabling your security software/firewall. From http://support.apple.com/kb/TS3694:
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw. -
plz help me guys
Most often due two one of the following.
1 Install current version of iTunes, older Macintosh Systems will not support current version of iTunes, make sure you have current version of iTunes.
Or
2 Your computer Hosts file is blocking Apple from communicating with iTunes. To determine this, search Hosts on computer, then open Hosts file with a word processor. If the Hosts file contains this, gs.apple.com it is blocking Apple. This line with its number must be inactivated (removing it works). A stock Hosts file does not contain this or block Apple.
Here is Apple information on this problem:
"This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw." -
IPod touh cannot be restored, not eligable for requested build
A very common error, I know the ins and outs of it because I searched it up like crazy.
I have an iPod Touch 4G, 1 year old that is stuck at 4.2.1 firmware, and despite it is the exact same model as is being sold in the shop right now, it seems it is being treated like redundant tech left behind in the dust.
Anyhow, literally everyone ever who has had this issue, and they rectified it by modifying the Hosts folder like this following handy guide recomends
http://www.karthikk.net/2011/06/how-to-solve-this-device-isnt-eligible-for-the-r equested-build-error-ios-5/
However, despite this seems to work for everyone, it hasn't worked for me. For a start, most guides *** to modify the following line from
#74.208.105.171 gs.apple.com
to
# 74.208.105.171 gs.apple.com (only difference being a space)
But in mine, that never existed to begin with, and strangely enough, all my hosts are Adobe. So as another guide suggested, I added the line myself, both with and without the space, and followed the guides perfectly, but with no success.
Can someone explain to me what on earth is going wrong here?
All I want to do is restore my iPod and start a clean slate, then probably upgrade to iOS5.
Thanks in advance, though I do not expect any help to arrive.- See if this helps. It is Microsoft's article for resetting the hosts file.
3194-How do I reset the hosts file back to the default? -
my iphone 4 8gb is not updating or restoring to ios6.1.3 its shows sum error (21) or your iphone is not eligible for this build
Read this for error 21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
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