HT201442 Help! my iphone 4s device is not visible at all in itunes. There are no backups visible and I have tried everything.
Hi, I used to have an iphone 4 before it started having issues with the harddrive and now I am using an iphone4s. I have been using the newer one for a few months now...and recently back it up at end january. I wanted to back it up and transfer photos onto my computer and it said there are no files available for download and I thought this was odd. After that I opened itunes but the device isnt visible nor are all the backups. When I connect to the computer it doesnt come up automatically like it used to and it doesnt use my iphones id name....instead i have to go into my computer to find it and its listed as "Apple iPhone." Please help as I have tried everything.
Message was edited by: Emawati
scootchy69 wrote:
I have tried all that…I have tried multiple chargers and have not had any success! I think I have a lemon! Not too happy about all this either because I will probably have to pay for support since I have had the phone for more than 90 days
While Apple may request a Pay-Per-Incident, if it is determined that your device has a hardware issue, that PPI will bewailed after troubleshooting is completed. Or, you can request that they waive that if you've already done a lot of troubleshooting. The PPI is only for issues that a user could resolve on their own but want Apple to provide a walkthrough over the phone. You can get free support by going to an Apple Store instead, for example, as well.
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