HT201442 I'm still having error "the iphone "iphone" could not be restored. An unknown error occurred (3194). Please advice as i really need of the phone for working. Thank you!

To whom I may concern,
It been a year + after I move to Thailand for my job vacancy. Previously i have no problem resetting to factory default setting.
I really need to have my iphone to be working as I need them for my working. Your advice is really very important to me.
Thank you,
Tommy Low

http://support.apple.com/kb/TS3694#error3194
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Similar Messages

  • "the iphone could not be restored an unknown error occurred (2)"

    Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
    Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
    Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
    I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
    Any suggestions?

    When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
    That will make a difference on Windows computers. After that, try and reconnect and restore.

  • The Iphone could not be restored.An unknown error occurred(1604)

    I'm trying to restore my iphone as my iphone suddenly stopped working.I just see silver colour apple symbol when i switch on then it displays usb to itues symbol. thats all..
    so when i trying to restore the iphone i get the below message.
    The Iphone could not be restored.An unknown error occurred(1604)
    i have tried from diffrent computer but i still get the same error.
    can someone help...please...thanks

    Try the following, which worked for someone else:
    Disconnected all other USB items (ext. hard drives)
    Disabled Symantec Anti Virus
    Reset the iPhone to get the screen with the lead pointing to iTunes (Hold down lock button on top)
    Plug iPhone in when this image of Lead/iTunes showing
    Start iTunes
    iTunes recognised iPhone in Recovery mode, offered to restore
    Clicked Restore, it unpacked then tried to run
    iPhone flashed then went to black screen, eventually iTunes gave the dreaded 1604 error.
    I then unplugged iPhone, but instead of resetting it again (which I've tried about 20 times already), I left it with black screen (although black, screen is definately on as not totally pitch black).
    Shut down iTunes
    Plugged phone back in (Still with black screen)
    Started iTunes, again noticed recovery mode, pressed Recover
    The black screen then popped in to life and had a small recovery icon at the bottom in the middle and the restore worked perfectly!!!

  • Im getting a prompt like..the iphone "iphone" could not be restored, an unknown error occured (21)

    I am getting a prompt after the Restoration cycle like " the iphone could not be restored. an unknown error occured (21) and (1611)

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • The iphone could not be restored an unknown error occurred 12

    the iphone could not be restored an unknown error occurred 12

    Hey cellocan!
    I have two articles for you that can help you address this issue:
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • I have an apple 3g, tried to update it to 4.2, but it wasnt successful, then they asked me to restore it .. to which im getting an error message of "the iphone could not be restored an unknown error has occured (error 1015), any solutions?

    i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured

    "This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
    Taken directly from this article http://support.apple.com/kb/TS1275.
    Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
    - Greg

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).

    Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
    Please Help i need this phone....and i dont have the money to replace it!

    I havent jail broken it so its probable a hardware issue then.......well then.......
    anyway thanks man
    Cheers!

  • TS3694 the iphone could not be restored. an unknown error occurred

    iphone4g 16 error
    the iphone could not be restored. an unknown error occurred(-1)

    That error is from jailbreaking your phone.  It's now unfixable.

  • It showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).

    kasik252 wrote:
    it showed.The iPhone"iPhone"could not be restored.An unknown error occurred(-1).
    See your other post on this Topic...
    https://discussions.apple.com/message/22108386#22108386

  • HT201210 the iphone could not be restored. an unknown error occurred (1015).

    the iphone could not be restored. an unknown error occurred (1015).

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • TS3694 the iphone could not be restored. an unknown error occurred (1015)

    the iphone could not be restored. an unknown error occurred (1015)

    That error is from jailbreaking your phone.  It's now unfixable.

  • HT201210 the iphone could not be restored an unknown error occurred

    the iphone could not be restored an unknown error occurred

    What error message number are you getting with your unknown error?

  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • HT4623 Software update for iOS 6.1Error -The iPhone "iPhone" could not be restored. an unknown error occurred (-1).

    I got Software update for iOS 6.1 ..
    After installation - Phone shows message to connect to iTune,
    I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
    I click on Restore iPhone - it gives error
    The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
    Not my phone is not working - Its dead - is show the screen - Connect to iTune.
    Please help.
    Thanks.

    Error 1 or -1
    This may indicate a hardware issue with your device.
    Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
    If the errors persist on another computer, the device may need service.

  • The iphone could not be restored an unknown error occurred (21)

    Hi,
    Suddenly my iphone got switched off, so i tried to restore it - but now im getting the iphone could not be restored an unknown error occurred (21)
    i think once i got OS update this issue is occuring
    kindly give a solution for this issue
    Thanks in Advance
    Regards
    Babou gv

    Read
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

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