HT201442 Manual upgrade of iPad2 (A1396) is failing with 3194

Question

Hello,
I tried to update my iPad2 from iOS 5.0.1 (9A405) to iOS 7.0.4 manually, I downloaded the restore file for A1396 and ran a manual update, but the installation is failing with 3194 error. Using latest iTunes (11.1.4.62) & iTunes is also allowed in firewall settings (Symantec Endpoint protection). I'm using a Lenovo Thinkpad i5 Win 7 64 bit for connecting to my iPad2. Once I could see the error details that was sent to Apple - it had some log message that some hash code is not matching. Did anyone come across similar situation/ error? Any help will be highly appreciated, thanks.
Regards

Answer 1

Hello,
I could grab the error text - apologies for posting such a large text. Any idea why I'm getting below problem?
==================================================================
2014-02-11 01:52:14.162 [4084:ff8]: restore library built Jan  7 2014 at 02:02:33
2014-02-11 01:52:14.162 [4084:ff8]: iTunes: iTunes 11.1.4.62
2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Current software version: 9A405
2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Software payload version: 10B329 (option key)
2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Using MobileRestore state machine
[20:25:10.0194] Changing state from 'Idle' to 'Restoring'
[20:25:10.0194] Performing preflight on booted OS device...
[20:25:10.0256] device reports an incompatible baseband key hash information
[20:25:10.0287] amai: AMAuthInstallBasebandSetParame
tersWithUpdaterOutput: baseband updater output: <CFBasicHash 08307680 [0184907C]>{type = mutable dict, count = 4,
[20:25:10.0287] entries =>
[20:25:10.0287]     2 : <CFString 0440ADB8 [0184907C]>{contents = "ChipID"} = <CFNumber 08389190 [0184907C]>{value = +80, type = kCFNumberSInt32Type}
[20:25:10.0287]     4 : <CFString 043B00A8 [0184907C]>{contents = "Nonce"} = <CFData 08377F00 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:10.0287]     5 : <CFString 082CB890 [0184907C]>{contents = "CertID"} = <CFNumber 08387318 [0184907C]>{value = +257, type = kCFNumberSInt64Type}
[20:25:10.0287]     6 : <CFString 04372990 [0184907C]>{contents = "ChipSerialNo"} = <CFData 082C81C8 [0184907C]>{length = 12, capacity = 12, bytes = 0x<<<<<<<<ICCID>>>>>>>190c}
[20:25:10.0287] }
[20:25:10.0287]
[20:25:10.0287] amai: AMAuthInstallBasebandSetParametersWithUpdaterOutput: manifest dict not found
[20:25:10.0287] amai: _AMAuthInstallBasebandCheckForParameterChange: goldCertID changed
[20:25:10.0287] amai: _AMAuthInstallBasebandCheckForParameterChange: nonce changed
[20:25:10.0287] amai: AMAuthInstallBasebandSetParametersWithUpdaterOutput: bbParameters changed, triggering bbfw re-personalization
[20:25:10.0303] requested restore behavior: Erase
[20:25:10.0303] requested variant: Erase
[20:25:11.0631] amai: AMAuthInstallBasebandCreateMeasurements: Using set ChipID 0x00000050 to measure
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureRamPsi: Version = 0x0002000d
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureRamPsi: PartialDigest = <CFData 043AAD70 [0184907C]>{length = 28, capacity = 28, bytes = 0x<<<<<<<<ICCID>>>>>>>982bbdde4911 ... <<<<<MEID>>>>>a8}
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureEbl: Digest = <CFData 04397FE0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: Version = 0x0002000d
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: PartialDigest = <CFData 043799D0 [0184907C]>{length = 28, capacity = 28, bytes = 0x<<<<<<<<ICCID>>>>>>>294ad600c21a ... <<<<<MEID>>>>>77}
[20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: SecPack Digest = <CFData 07FFED88 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0928] amai: AMAuthInstallBasebandICE3MeasureModemStack: Digest = <CFData 07FC9600 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0928] amai: AMAuthInstallBasebandICE3MeasureModemStack: SecPack Digest = <CFData 043D0B20 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0928] amai: BbfwReaderFindAndCopyFileData: failed to find bbfw item "world.fls": File error
[20:25:11.0959] amai: _AMAuthInstallBundleSetBasebandKeyHashes: setting (from build manifest): BbProvisioningManifestKeyHash = <CFData 0838AAC8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 043C1820 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 04406D68 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 082F08A0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 07F094A0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 043FE7E0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 082C26A8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 082E8B08 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 083917E0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 08300AF8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 043B65E8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 04406060 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 08380998 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 0838F2B0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 043B7D68 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 0833F628 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 0439EDA8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 08355628 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 07E99940 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 083907F8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[20:25:11.0975] amai: BbfwReaderFindAndCopyFileData: failed to find bbfw item "Options.plist": File error
[20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 043F1B10 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[20:25:11.0975] amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
[20:25:11.0975] amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/C:/DOCUME~1/ARPANR~1/LOCALS~1/Temp/PerC.tmp/amai/debug/tss-req uest.plist
[20:25:13.0928] amai: tss_submit_job: HttpQueryInfo returned 200
[20:25:13.0928] amai: tss_submit_job: error from server=94 (This device isn't eligible for the requested build.)
[20:25:13.0928] amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3194) This device isn't eligible for the requested build.
[20:25:13.0928] amai: AMAuthInstallRequestSendSync: failed tss submission: This device isn't eligible for the requested build.
[20:25:13.0928] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: This device isn't eligible for the requested build.
[20:25:13.0928] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
[20:25:13.0928] failed to personalize the restore bundle: This device isn't eligible for the requested build.                                                                                                                                                                                                              
[20:25:13.0928] AMRAuthInstallDeletePersonalizedBundle
[20:25:14.0115] Restore completed, status:3194
[20:25:14.0115] Failure Description:
[20:25:14.0115] Depth:0 Error:Personalization failed
[20:25:14.0115]    Depth:1 Error:Personalization failed