HT201442 What is the next step if the above does not work?

What is the next step if following the steps on the web site does not work?

You take that step, what ever it tells you, when you get there.
No reason to project....

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TS2771 what to do my ipod touch 4g is updated to ios6 now it has a white scren and wont turn off and to top it off the homebutton does not work at all

what to do my ipod touch 4g is updated to ios6 now it has a white scren and wont turn off and to top it off the homebutton does not work at all please help me

Try:
- iOS: Not responding or does not turn on
-When it says place the iPod in recovery mode use this program instead of the buttons.
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am having trouble with my iPad, i can start it, but the iPad does not work. i tried to use the power and home button at the same time, the apple logo appears, but the iPad does not work. What am I suppose to do?

I am having trouble with my iPad, i can start it, but the iPad does not work. i tried to use the power and home button at the same time, the apple logo appears, but the iPad does not work. What am I suppose to do?

After the Apple logo appears, what happens then? Can you hear any sounds or if you tap on the screen, does it seem like apps can open or are you just seeing a black screen? You might have a hardware problem, but you can try restoring the software and see what happens.
Read this in its entirety before you do anything. Make sure you read the sections at the end about using recovery mode.
iTunes: Restoring iOS software - Support - Apple

I need to verify my apple ID sent to me by e-mail however the link does not work.What can I do?

hi!
I need to verify my apple ID sent to me by e-mail however the link does not work.What can I do?

Hi,
See this Link on Apple ID:
http://support.apple.com/kb/HE37
Go to the Very Last Section "How do I verify my Apple ID by email?
Cheers,

What can I do for the following situation: I think my insert slot for the headphones does not work; when I put in any cable that should and can go in all I hear is low frequent static sounds.

What can I do for the following situation: I think my insert slot for the headphones does not work; when I put in any cable that should and can go in all I hear is low frequent static sounds.

You might try talking to the Apple store manager and see if you don't get more help...you might also contact Apple.com/support and see if they can give you a contact with the Apple Italy offices.
Sounds like you have two levels of failure, the first shop that did the repair and broke a wire, and the second that has disabled something else and isn't helping.
Apple officially refurbished equipment is usually good quality. Surprising this has happened but you need to press on with complaints and try for resolution.

TS4062 My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out

Hello there, TempestBelcher.
It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_0
If you've followed all the instructions then there are a few good recommendations for what to do next in the last step.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I just signed up for a subscription to adobe reader paying EUR 24.40. The program does not work, and I can not even go to my personal page .... help ...?

I just signed up for a subscription to adobe reader paying EUR 24.40.
The program does not work, and I can not even go to my personal page .... help ...?

Adobe Reader is free; it does not require a subscription.
Did you subscribe to an online service like ExportPDF, PDF Pack, ...?
What exactly does "not work" mean?

I have Photoshop cs5 and the pen does not work. The icons below also do not work. Why? and how can I activate them? Thank you , Wren

I have Photoshop cs5 and the pen does not work. The icons below also do not work. Why? and how can I activate them? Thank you , Wren

Why?
Do you expect an answer to that question based on the information you have provided so far?
Please read these and proceed accordingly:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325

I just bought my first iphone 4 actually i bought two and for some reason on both phones one of the speakers does not work im just wondering if this is normal because i took it back to the store and they told me all of the phones are the same?????

i just bought my first iphone 4 actually i bought two and for some reason on both phones one of the speakers does not work im just wondering if this is normal because i took it back to the store and they told me all of the phones are the same?????

There is only one speaker, what looks like another speaker is actually a microphone. All iPhones only have one speaker down by the dock connector.

The backlight does not work.

hello, I have a problem with my iphone 4. Yesterday I set the alarm, and the screen went black. The phone still works but the backlight does not work. Can you help me ? Plz

I have turned it on under settings.
I have reset it.
I have restored it.
I have got my Ipod for at least six months.
I am using the latest firm ware.
My Ipod used to work well, but some day while I was running it froze. After that I have rested and restored several times and what is happened is some times it is still freezing or keeping change the music without playing (like searching). Additionally, I have noticed tha the back light do not turn on. I realy want stoping reset and restore my Ipod, almost every time I use it I have to perform these procedures.
Any help?

Satellite U400 - the webcam does not work anymore

Hello guys here is my sudden probloema!
About a year ago I purchased a laptop
TOSHIBA - Satellite U400
with s.o. WinVista 32bit and with integrated webcam chicony etc. ....
For a year, everything worked correctly, but for some days now, the webcam does not work anymore.
As soon as I try to open it, a message of management software cam that says "Webcam driver open fail, please restart or computer room"
I tried to do it all: aggioronato and downloaded the drivers from toshiba, uninstalled the program and re installed the webcam ....! updated bios notebook ....! useless!
the strange thing .. well that going into device manager ... the webcam is not there ....! but if the launch seems to open just then check quell caz ... Warning!!
Gan you help me?
Graziee

Are you familiar and comfortable with LINUX LIVE bootable discs to load an alternative operating system with unobtrusive but extensive Toshiba device support so you can determine if your webcam hardware is ruined or if the problem is software and possibly solved reinstalling Windows ?
At this point, you're pondering less time consuming but more expensive choices such as buying another web cam, or another computer and you might be temporarily borrowing someone else's web cam / using a non preferred spare web cam that isn't optimal for your needs.
Continuously downloading software, registry cleaners, and repeatedly reinstalling drivers will eventually ruin your Windows installation and consume more time than you've wasted so far and still doesn't guarantee to fix your malfunction.

HT1212 I am trying to restore a phone that the screen does not work on, therefore I can't input my password. How can I bypass this and upload it to itunes?

I am trying to restore a phone that the screen does not work on, therefore I can't input my password. How can I bypass this and upload it to itunes?

You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.

I am trying to open a service request and the site does not work.

I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

I just went through several screens and had no problems. Try clearing your browser's cache and/or history.

I was running KeyPassFox with Firefox 8.0.1, but the plugin does not work in the new release (9) . Is there a way to restore my previous version with all of my bookmarks intact? I do not mind if I have to restore the plugins myself.

I was running KeyPassFox with Firefox 8.0.1, but the plugin does not work in the new release (9) . Is there a way to restore my previous version with all of my bookmarks intact? I do not mind if I have to restore the plugins myself.
The plugin shows on the list as enabled and functioning, yet the tool does not show on the toolbar. It would appear that I need to restore the previous version of Firefox and wait until a newer release of the plugin is available before upgrading the browser.

I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"

In iTunes 11.1 (I26) , I cannot find how to delete podcast listings showing undownloaded podcasts. Delete does not work. Option Delete does not work. Dragging to the trash does not work. Under Edit, Delete is greyed out. Mac OS 10.6.8

in iTunes 11.1 (I26) , I cannot find how to delete podcast listings showing undownloaded podcasts. Delete does not work. Option Delete does not work. Dragging to the trash does not work. Under Edit, Delete is greyed out. Mac OS 10.6.8.
Tom at the Genius Bar told me that Option Delete would work. It does not.
I had to upgrade to iTunes 11.1.(I26) because it is required with OS7 on my iPod Touch (5th Gen). I have tried shutting down iTunes, then shutting down the entire system. This is the first in many visits that the Genius Bar gave me a solution that did not work.
This is a big awkward computer locked to my desk. I would rather not unlock it and then carry it through a shopping center to the Genius Bar if i can avoid oit.
When I installed iTunes 11.1, I discovered that Ihad to resubscribe to virtually all of the podcasts that I had previously been subscribed to. That was a surprise.

Hello Achates:
I did not read the rather long post. If you wish to reinstall OS X 10.4, use your software install DVD. Backup is essential. To minimize your risk, I would use an archive and install:
http://docs.info.apple.com/article.html?artnum=107120
In that way, you will have a fresh copy of OS X and your current settings will be preserved.
Incidentally, I do not agree that the printer problem is best solved by reinstalling OS X. I have had HP printers for sometime and, on one occasion, had difficulty after an upgrade. HP technical support walked me through uninstalling all traces of the HP driver and then reinstalling.
Barry

HT201442 What is the next step if the above does not work?

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