HT201454 iTunes, iTunesMatch, Family Sharing

No mater what I try I am unable to see, move or play music from my iTunes account on all my devices. I cannot move purchases made on my iPhone to my account on my MacBook either. I have subscribed to the annual iTunesMatch service and also made sure that each device has FamilyShare 'on'.
When I go to Purchases on the iTunes Store I do not see purchases made on my iPhone - and a message tells me that the account is not setup to use Family Sharing. Clearly I am doing something wrong - or not at all! Help PLEASE!

Right - obviously I have been confused. However, I do have a problem with iTunes in that I cannot see all my music when trying to access on iPhone.
The 'Share' option does not appear unless I have iTunes open on my MacBook - and, as I said before, I am unable to access the music purchased on my iPhone from my MacBook iTunes account so as to add it to the library.
So - two issues - but the most irritating is the failure of 'Cloud' access to my entire music library. ??

Similar Messages

Syncing apps to iTunes with Family Sharing

I recently got a new iPhone 6 Plus and decided to use my own Apple ID instead of using my fathers, which I used on my old phone. I got all the apps that I wanted from the new family sharing option. However, when I sync my phone to my computer, under my own Apple ID/iTunes account, none of the apps I acquired from family sharing, which is most of them, show up in my iTunes library under my Apple ID. This is frustrating me, and I was wondering if anyone knew a solution.

Okay, my process worked...
Step 1. Unstall iTunes and all associated programs (total 6 incl. iTunes.
Here is the link for that:
http://www.bluefireanimation.com/
Step 2. Re-install iTunes (do not attach iPad yet.
Step 3. Open the newly re-installed iTunes and clear sync history:
edit/preferences/devices/reset history
Step 4. (Very important) Same location as 3 above-UNCLICK "prevent iPods, iPhones, iPads from syncing automatically"
Step 5. Connect iPad and sync.
This step will sync as much as possible from the library. If you are like me you will get a not enough memory error. If you do- no problem. You will be able to simply "uncheck' sync in all tabs except apps. YOU MUST SYNC ALL APPS INITIALLY. You can back later and sync only those you want to have on your iPad. Continue to sync one tab at a time with appropriate content.
These steps assume you completed a factory reset. The only difference is I am running Windows 7
Hope this helps...

Itunes Match Family Sharing Not Working

Hello,
My parents have purchased iTunes Match, and they have also enabled ITunes family sharing, with my father's account being the "organizer" and my mother's being an authorized user. I have checked both their phones, and all iCloud/iTunes Match functionalities are turned on on both their phones. However, whenever my father purchases music through iTunes on his phone or computer, only sometimes does the content show up on iTunes on my Mother's phone, other times it does not. Has anyone else experienced this problem? Is there some hidden functionality that needs to be turned on? I am not inexperienced with tech issues, but I cannot figure out for the life of me why this issue is recurring.

Hello Jimzgoldfinch,
After reading through the forums, I see iTunes Match does not work with family sharing. I believe that I may have conflated my issue. My parents are not having a problem with iTunes Match songs (songs uploaded to iCloud from computer) not being shared. Instead, they are having issues with songs purchased from iTunes directly not being shared across both their accounts. The issue occurs regardless of whether the songs are purchased by my father, the "organizer" of the iTunes sharing, or by my mother.
Am I correct in assuming (since I was not the one to setup iTunes Family Sharing, and have not dealt with it before) that iTunes Sharing is supposed to allow music purchased by any of the accounts associated with the family "organizer" to be accessed by all of the accounts associated? This assumes, again, that the content is shareable (which the website says iTunes music purchased from iTunes is).
If I need to repost this question in a different forum, I will do so.
Thanks for the help so far.

ITunes voucher & family sharing group

hi my child is 11 and in my family sharing group. she received an iTUNES voucher for christmas and has redeemed it on her own id but she cannot use it?
can you advise us how to get around this problem?

gmanthefirst wrote:
hi my child is 11 and in my family sharing group. she received an iTUNES voucher for christmas and has redeemed it on her own id but she cannot use it?
can you advise us how to get around this problem?
G Man,
If she redeemed the card on her account, and it correctly reflects her credit balance, then she should be able to buy items with it. Here is the explanation of how it is supposed to work:
Family purchases and payments
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.
Try again and see if it works that way. If not, contact Customer Service for assistance.

Can no longer see family purchase in iTunes using family sharing

On all my devices the option to select another family member to view and access their purchases is gone. All I can see now is purchases under my AppleID.
I checked in iCloud and other family members are still setup to share their purchases so not sure what happened. The only thing I did recently was add an AppleTV - not sure if this could be related or if someone has seen this issue before.

Hi,
this issue could be what your seeing. Please check to see if you have 2 Creative Cloud folders.
ANNOUNCEMENT:"Creative Cloud Files (unknown)” folder created with 1.9.1.474 update
Hide Details
by David Baxter (April 3, 2015)EditAnnouncement "Creative Cloud Files (unknown)” folder created with 1.9.1.474 updateExpireDelete
With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
Once sync has completed, you will have a “Creative Cloud Files (unknown)” folder. This is because the sync application moves your Creative Cloud Files folder to this location prior to the fresh sync. You should be free to delete this folder if you have no pending edits waiting to be sync’d to the cloud.
If you have any questions or concerns, please contact us at [email protected]
Again, let me say we are sorry for any inconvenience caused

I want to setup my 9 year old for family sharing and seperate iTunes account but do not have credit cards

I am unable to setup a new iTunes account / family sharing for my 9 year old as I do not have credit cards, it seems that it is only possible to do so with a credit card, however I feel it is unfair that I would need to apply for a credit card just so that my child can be safe online

Changing payment info : http://support.apple.com/kb/HT1918
Or if you haven't created the account yet then there are instructions on this page for how to create one without giving credit card details : http://support.apple.com/kb/HT2534 (e.g. https://discussions.apple.com/message/24321860#24321860)

Family Sharing - Your Family Is Managed By Alternate Apple ID

All,
I asked this in the iCloud Forum, but, now I think my problem needs to be discussed here based on on what I have discovered......
I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
"This iTunes account is setup to use Family Sharing with a different iCloud account than 'Organizer's Primary Apple ID'. Learn More"
I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.
My old iPhone and my iPad also do not display this message when I go to the App Store.
This is what I have noticed on my iPhone when I go to Settings > iTunes & App Store > Apple ID: My ID > View Apple ID > Family Sharing
"You are part of a Family. The payment method for your Family is managed by 'Organizer's ALTERNATE Apple ID'......."
The organizer has only signed into iTunes, iCloud and set up Family Sharing using the Primary Apple ID, so I do not understand why the Alternate Apple ID appears to be used in the background to manage our Family. I think this is what is causing the above error message.
Any ideas deals on how to fix?
Thank you

Yeah - not sure why that is happening only for Apps. Might be best for you to give Apple Support a call. You are still within your 90-day period, so the support will be free of charge. Here's the link - just follow the prompts and it will take you to a page where you can set up a call:
https://getsupport.apple.com/GetproductgroupList.action
Sorry I couldn't be of more help
GB

New iPhone Family Sharing App Store Error Message

All,
Not sure if this is the right community to ask this question. If not please move it.
I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
"This iTunes account is setup to use Family Sharing with a different iCloud account than [email protected] Learn More"
I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.
My old iPhone and my iPad also do not display this message when I go to the App Store.
Any ideas?

I experienced this problem, too -- and with the help of an Apple support rep, figured out a way out.
Go into Settings and turn off automatic date and time, and set your phone back a year. Then go back and turn automating date and time back on, to get back to the present. Now go to Settings > iTunes & App Stores, click on your AppleID, and re-enter it and your password. Finally, go back to the App Store (or iTunes Store) and try to download what you had been trying before -- and if you're like me, it will now pop up with a new set of Terms and Conditions for you to approve. After you approve, you'll be able to download whatever you had been trying to.
It appeared, in my case, that Apple needed to present me with a new Terms & Conditions to approve, but for some reason, iOS 6 and the Apple mother ship weren't communicating correctly about how to do that, and I was stuck with the "Could Not Sign In" message. Changing the iPhone's time and/or re-signing in via Settings > iTunes & App Stores resolved the roadblock for some reason. Hope this works for others as well!

HT201454 How do you handle family members outside the household being a part of the Family Sharing program? I don't want them using my credit card for itunes and/or apps on their phones - just want to be able to share pictures/videos.

Wanted to include my sister and parents in the Family Sharing group under the iCloud app, but I don't want them using my credit card for their purchases. We just wanted to be able to share pictures and/or videos and find each other, if necessary. Is there a way around my card being the default for them when they go to purchase something?

If you don't want your sister to make purchases on your credit card, then Family Sharing is not an appropriate way to do what you want. You can use Find my Friends to locate each other and you can use Shared Photo Streams to share photos.

"This iTunes account is not setup to allow family sharing"

I have turned on family sharing. The person whom I invited to my family has accepter successfully. But she cannot see my account on her purchases page, and I can't see hers.
When I go to my Purchased page in the iTunes store either on my iphone or within iTunes on my Yosemite mac, I see the message at the tope "This iTunes account is not setup to allow family sharing". However in the iCloud setup page, it is the iTunes account I have entered to share content.
Any ideas how to fix this?
I don't know if this is relevant, but my iCloud account that I use on my phone to setup family sharing is different to the one I am using to share content. But this should be okay as family sharing is meant to specifically cater for this.

Hi stepheninhk,
There a few things to make sure that you can share content with Family sharing if it is not showing up or saying that it is set up to use Family Sharing. Make sure that you have set it up since you are not using your account as the main account. Also I would sign out of your account make a free purchase and then sign back in with your Apple ID when it prompts for one. Take a look at the articles below for more information.
If you don't see your family's shared content
https://support.apple.com/en-us/HT201454
Take it easy,
-Norm G.

How can I Migrate/Split itunes/icloud account for a large family now that they have family sharing

Ok, now that Apple has finally come out with family sharing I need to get things sorted out and I think it is going to be a mess. I have 6 family members (my spouse and 4 children) all sharing/using one itunes account. For parental reasons this made perfect sense. Now with the the advent of family sharing and such we have alot of sorting and migrating to do and I am very unsure how to go about it. Here is what we have.
Myself - I have a 64GB iPad 3 and a 64GB iPhone 5
Spouse - 64GB iPhone 5
Children - x4 16GB iPhone 5C (pink, blue, green, and a yellow)
We have had one itunes account now for several years, we used to have x4 16GB iphone 4's and a 16GB iPod touch 4 so we needed it to be shared at the time. We all have different Game Center ID's and Facetime/iMessages are all setup to the phone numbers (aside from mine which also uses the itunes e-mail). We currently have 1 upgraded icloud account with 200GB of storage on it (love the new tiers). So here are the questions.
1) How do I go about using and isolating all the devices so they can all use the iCloud storage? Right now if I try and setup backups by device under the what to backup there is no simple "Full Backup" option, they have all the categories separated. I cannot backup my daughters contacts without forcing a merging of them and so on. Same thing with Documents and Data. Would I need to setup a different iCloud account for each device now?
2) iTunes Music/App purchases. Now that they have a family sharing function I am assuming it would be a good time to separate all the devices (aside from my personal iPad/iPhone). If I understand correctly we need to setup a new itunes account for each and link them with family sharing, does this then allow us to disperse/move items from a singular to the multiple account (at least a one time option to move around) or would it simply be shared off the original account? My daughter for example will be 18 next summer and as such no longer under our care. How do we move her items to her account? She has a lot of purchased Music. Now keep in mind I am talking about an account for someone who was 12 when she had her first device and as such needed to be under her parents.
I just want to state that repurchasing things is NOT an option, and to be frank, according to Canadian laws pertaining to *licensing* we actually own the product if we paid for it and have the right to transfer the ownership thereof. This issue went through the courts regarding used copies of OEM editions of Microsoft Windows several years ago and they closed the legal *license* vs ownership separation.

Go to appleid.apple.com to manage the ID, sign in and select to the Name, ID and Email Addresses section, then change the birth date on the bottom right. At the present time you may not be able to enter the correct birth date, but others have had success changing the year to 2000, or the date to 1/1/2001, both of which will have child ID status.

How do you add an iTunes Gift Card so that all purchases of any members of a Family Sharing Group can use the credit?

How can all family members of a Family Sharing Group use a gift card that has been been applied to the iTunes master account? I added a gift card to our master iTunes account for my grandson, and even though he's a family sharing group member, none of the purchases I have approved from his requests have used the gift card credit. A search of the iTunes support site failed to turn up anything that even remotely addresses this topic. It would seem reasonable to assume that any purchase made by any family member should be able to use the gift card credit since all purchases go through the master account, but this does not appear to be the case.

Regarding your statement about the gift card balance being used if redeemed to the organizers account - http://www.apple.com/feedback.
Regarding redeeming the gift card to the child's account, it is the same as redeeming to yours. You have to be signed in to the iTunes store using the child's apple ID, then redeem the gift card there. If you already redeemed the card on your ID, you won't be able to redeem it again.
Redeem and use iTunes Gift Cards and content codes - Apple Support

How do I set up family sharing if all my family members emails are already associated with my iTunes account?

I want to set up family sharing but it won't let me because all the emails are already associated with the one iTunes account we have. I am afraid to delete because my children use that email address for text messaging. How do I set up family sharing if all my family members emails are already associated with my iTunes account?

Hey Wendaroski,
I am not quite sure what you mean by "my family members emails are already associated with my iTunes account" but what you need for each family member is an Apple ID. Yours would be the one for your iTunes account.
If the other members of the family already have an Apple ID you can invite them to join the family group. If not they will need to create one, using their email address. This article shows how -
Set up an Apple ID in iTunes - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

Can I use two different iTunes accounts on one computer without using Family sharing

So my wife made the mistake of logging into her iTunes account on my computer to purchase some music and she also (without knowing what she was doing) turned on family sharing at some point.
This is irritating for multiple reasons:
Now I have hundreds of artists added to my iTunes match, all of who I care nothing about and don't want the clutter in my artist list, but I can't figure out how to permanently delete them off of my account. Also, now if I login to my account on iTunes I can't play any of my music for 90 days.
Is there ANY way for me to re-organize my music, delete her junk, and get myself back to where I can play my purchased music on my iTunes account? Any time I try to organize or delete her music it shows back up next time I open it.
I almost feel like I need to download all of my music off of the cloud, delete my iTunes account, and then open another one AFTER organizing my music while offline and then enable match again. Everything is so cluttered and frustrating. Looking for some advice.

1. Give her a separate user account on your computer. If you have a backup copy of the library, you can restore it.
2. If you encounter a 90-day waiting period, click here and ask the iTunes Store staff if they'll remove it.
(125941)

How can I use family sharing, but allow my daughter to purchase with her iTunes allowance without asking permission?

I love the idea of iTunes family sharing, but I don't think it currently supports my situation.
My daughter's iTunes account gets a monthly allowance (plus occasional gift cards), and does not have a credit card tied to it. That way, she can buy whatever she wants, but only with her existing account balance.
I'd like to tie her account to mine via family sharing, but want to keep her spending limited to just her allowance balance. Also, I don't need to grant permission each time she wants to buy something when using her balance. Ideally, she would be permitted to buy exactly as she does now (no permission necessary, no credit card on the account, and only using allowance funds), but also be tied my family account to listen to music I've already bought.
It appears that my 3 options are:
Do not do family sharing and keep the accounts separate.
Tie the accounts together, put "ask to buy" on her account, and then get bugged for permission each time she wants to get something (as well as keep track myself of her going over her allowance and dipping into my credit card).
Tie the accounts together, don't use "ask to buy", and keep my fingers crossed that she doesn't spend more than her allowance amount (because iTunes would permit spending more than that and charge my card).
Options 2 and 3 don't work for me, and option 1 doesn't take advantage of family sharing.
Can I have a family sharing account that *doesn't* charge to my credit card?

Hello jeffchr,
Thanks for the question. Based on what you stated, it seems like you don't want to be billed for a family members purchases. I would recommend that you read these articles, they explain the features options.
Family Sharing
All new iTunes, iBooks, and App Store purchases initiated by family members will be billed to the family organizer’s account.
Family purchases and payments
Making purchases
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.
How iTunes Store purchases are billed
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
Thanks for using Apple Support Communities.
Cheers,
Mario

HT201454 iTunes, iTunesMatch, Family Sharing

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