HT201455 I forgot my security answer and how do i reset it?
can u guys send me in email?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119824)
Similar Messages
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HT201303 I forgot the security answer. How can I reset it ?
When I try to abut a app, it asks my security question. I forgot my answer
Reset Security Questions
Note: The option to send an email to reset your security questions and
answers will not be available if a rescue email address is not provided.
You will need to contact iTunes Store support in order to do so.
Frequently asked questions about Apple ID
A. Manage My Apple ID
You will have to try and fail 6 or 9 times before you will be
able to proceed.
B. Or you can email iTunes Support at iTunes Store Support.
C. If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose Apple ID Account Security and click Continue;
6. Click on the Email icon;
7. Fill out the email form including your request to change your
security questions and answers;
8. Click Send/Continue.
Note: In some countries other than the US and Canada you may find a different set of options than those mentioned above. Choose the option that appears most appropriate and just follow the instructions.
You should get a response within 24 hours by email.
D. In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
E. Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin
from the credit card I am using.
Good Luck friends! -
HT201455 I forgot my security answers and the email wont send
HELP ME
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113977) -
Iam forgot my securty answer and i can't reset to my email
can help me...i forgot my security answer and i can't reset by email too
thanks alotRead this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form. -
I changed my email because I deleted the other one and I also forgot my security answers so I send a reset to my new email but it's not working it's going to the old one how do I send it to my new email
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91761) -
I forgot my security answer and i forgot add email for my reset password! How can i do to reset my security answer because my account backup everything! Please have me!
Contact itunes store security
expresslane.apple.com > itunes > itunes store > accounts and billing -
I forgot my security answers and need to reset them to put new how can I do this?
forgot my security answers and need to reset them to put new how can I do this?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98689) -
Forgot my security answer and recovery emaill..got 10usd inside..
Call Apple. I just had this same problem and they were very helpful in resetting my questions so I could get back in.
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I forgot my security answer and my backup account so i cant use my sgd30 in my account which was the blue card
Hello ejangeles1215,
Thanks for the question. If you do not have access to your rescue email address, you'll need to contact iTunes Store support to reset the security questions:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
HT201303 i forgot the security answer! how can i get it back ?
i forgot the security answer! how can i get it back ?
If you already have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
forgot my security questions. How do I reset them because I can't download and spend the money on my account.
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(75052) -
I forgot my security answer and not signed up email if security
I forgot my security answer and not signed up email if security
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I have logged in to my iTunes account but forgot my security answers. How do I retrieve or change them?
Look here.
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i forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help
Well, of course a rescue address which is the same as the main address (which doesn't work) isn't a lot of use.
Please see Kappy's comprehensive User Tip:
https://discussions.apple.com/docs/DOC-4551 -
Hi. I forgot my security answers and the back up answer what should I do
Hi. I forgot my security answers and the back up email what should I do please help!
Hi
You will need to contact apple support for this issue contact details below:
http://support.apple.com/kb/HT5699?viewlocale=en_US
Hope this helps
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