HT201455 ican not reset my Apple id password by email

hello
ican`t reset my Apple ID password by email ididin`t find any message in my inbox or junkmail

Contact Apple Support to have them reset your Security Questions:
ACCOUNT SECURITY CONTACT NUMBERS
Once you get all sorted, check to make sure you actually do have a Rescue email address (which is not the same as an Alternate email address). Or you might want to look into 2-step Verification:
TWO STEP VERIFICATION
Cheers,
GB

Similar Messages

  • I can not reset my apple ID password

    hi there
    can you please help me
    when i tried to reset my apple id password  i did not recive the email

    You will probably need to contact Apple's official support.
    support.apple.com/contact

  • Keep resetting my apple id password. sends email but I never get it. NOW WHAT?

    I dont know where to turn. apple is so huge the online suppoet seems to be an infinite loop. I have followed all the steps to reset my apple id but it is not working and there is no where to go if it doesnt work. I manage my id. go to security choose to rest password it then tells me email is sent. It never comes.
    I am receiving other emails into my email account but not from apple.
    I need to reset it right away because while at church someone logged into my account, itunes, icloud and facetime.

    You'll need to contact iTunes support.  A link to support can be found at the bottom of every page in the iTunes store on your computer.

  • How do I reset my Apple ID password without email or security questions?

    I have forgotten my Apple ID password for some time now. I tried to reset it with email but looks like the email is either going to an old ID which no longer exists or I have not set an alternative ID. And also I have completely forgotten the answers to the security questions.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT204053 i can not reset my apple id password

    when i try to reset my password i got to the page that says email the password - but i never get an email
    when i go to the page that says Answer security questions it asks for the birthday - i enter the correct birth day and it says it does not match what is on file
    oddly enough. When I go to the page to find my apple id, I enter the Name and email as requested and it says that it can not find my ID
    When i try to create the ID it says that it already exists
    I really do not what to create a new id with a different email

    Hi...
    You will need to contact iTunes support to resolve the issue.
    iTunes Support:
    http://www.apple.com/support/itunes/contact/

  • Can't reset my apple id password - don't receive email

    Trying to reset my apple id password via email. I click "Email authentication" and get a confirmation that an email has been sent. But I don't receive an email.
    Can it be that using an apple id / email address like [email protected] causes problems?

    Hello lxbarth,
    The article linked below details the next steps should you not receive your password reset email.
    If you didn't receive your Apple ID verification or reset email
    http://support.apple.com/en-us/HT201455
    Cheers,
    Allen

  • HT5624 I need to reset my Apple ID password, but it says that my security questions are not correct and I no longer have access to the email it sends the correct information to. Please help!

    I need to reset my Apple ID password, but it says that my security questions were not answered correctly.  The email address associated with the questions to reset the answers is no longer available to me. It is my old college email.  Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98417)

  • I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone is hacked my iCloud account?

    I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone has hacked my iCloud account?

    Hello Corinne Craven,
    Thank you for using Apple Support Communities!
    You can update the name on your Apple ID here:
    Appleid.apple.com
    If you suspect unauthorized access to your apple ID I would normally recommend resetting your password, but you have already done this.
    Here is some information about 2 step verification which is another level of security for your account.
    Apple ID: Frequently asked questions about two-step verification for Apple ID
    http://support.apple.com/kb/HT5570
    Be sure to read all the information in the article if you choose to use two-step verification.
    Take care,
    Sterling

  • I'm trying to reset my Apple ID password. They said they will send me an email but after months I still did not receive it.

    I'm trying to reset my Apple ID password. They said they will send me an email but after months I still did not receive it.

    Your password was sent to your emergency email address.  Perhaps you have an email you never use?   I use the free email from my cable TV account as my emergency email.
    Your Apple account and cloud account are separate.   You could even have completely different user and password.   Most of us use the same user ID and password, but they are not the same thing, don't mix them up.
    If you can't retrieve emergency email, you will have to call apple support.
    http://support.apple.com/kb/HE57

  • HT1911 I have reset my Apple ID & Password but I still cannot access the music I purchased using another computer, ID & PW. It keeps saying that my computer is not authorize to play the songs. I have tried everything and nothing seems to work. Help!

    I have reset my Apple ID & Password but I still cannot access the music I purchased using another computer, ID & PW. It keeps saying that my computer is not authorize to play the songs. I have tried everything and nothing seems to work. Help!

    iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup? 

  • I can't reset my Apple ID password and not getting reset emails

    I tried to reset my Apple ID password, but the reset email is going to some address other than the two in my profile. How can I reset my password or get the required email to do it myself.

    You will probably need to contact Apple's official support.
    support.apple.com/contact

  • Every time I try to download a free or paid app or in iTunes   it asks me for a credit card. (Which i don't have one)  How can i download free apps without a credit card and not reset my apple ID? I already put in 20$!!!!!

    Every time I try to download a free or paid app or in iTunes 
    it asks me for a credit card. (Which i don't have one)
    How can i download free apps without a credit card and not reset my apple ID?
    I already put in 20$!!!!!

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
     Cheers, Tom

  • I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

    I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

    Hello AndrewsAFCx,
    Thank you for using Apple Support Communities!
    If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    All the best,
    Sterling

  • Cant reset my apple id password

    Cant reset my apple id password (my kids have realised what it is) - dont know answers to security questions so have selected option to receive instructions via email but am not receiving email from apple ( email address is correct on id) Please Help before my kids cause my bankrupcy!

    Resetting or changing a password:
    For Snow Leopard or earlier:  http://support.apple.com/kb/HT1274
    For Lion or later:  http://support.apple.com/kb/HT6022
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If it's running Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.
    If it's running Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:
    https://discussions.apple.com/docs/DOC-4101

  • Imessage is not working, it is not accepting my apple ID password?

    Imessage is not accepting my apple ID password.  I reset my password and it funtions for Itunes and Apps, however, it does not work for imessage. I have tried reseting my Ipad, with the same result.  Is there a fix for this?

    My issue has been resolved.  It was caused by the imessage server being down when I was trying to connect to imessage. Imessage is now accepting my ID and password.

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