HT201465 update broke Canon MX922 printer

Hi,
I have a Canon MX922 printer (using the Canon MX920 series driver) that I've been using for three months over WiFi. The latest software update HT201465 broke my printer. I've tried resetting the printing system, deleting/adding the printer but nothing works.
Printing over my iPhone (AirPrint) still works, but my Mac can't use the printer for scanning or printing. It does show up as a bonjour printer and I can re-add it without issues, but printing or communicating with the printer doesn't work.
Anybody else with the same problem?
Seems like Apple dropped the ball on this update.
Thanks,
Sebastian

Sebastian-S wrote:
I can't ping or access the printer's webinterface either from my iMac or MacBook - that part makes even less sense to me. There's no access control in place.
If you cannot ping the MX or connect to its internal web page then it explains why you cannot print. What seems odd is that the device appears in the Default view of the Add printer window, as shown by your screen grab. If the restart mentioned above does not help, then confirm that the Mac is set to use the same IPv4 subnet as the MX.
If you leave the Default view of the Add printer window open, do you see another MX922 entry appear with Canon IJ Network, as shown below? This protocol is provided by the installed Canon driver, while Bonjour is part of the Apple system. Since you cannot ping the MX I would expect you don't but just want to check.

Similar Messages

  • My Canon MX922 printer has stopped printing because it says the paper tray is empty. Tray is full.

    My Canon MX922 printer has all of a sudden stopped printing and I'm getting the error message that the paper tray is empty. The tray is full. I've removed and replaced several times. I've loaded the top feeder as well in case for some reason it was trying to pull from there. I've shut down and restarted several times as well, to no avail. I work from home and this is my own business so it's vital I have a working printer. Any suggestions as to what the problem is or is the printer shot? I've probably had it just over a year. 

    Hi nicolej31,
    You will want to ensure that there aren't any obstructions in the paper feed path that may be causing the paper not to feed and be recognized by the printer.  With a flashlight or other bright light, please check the paper feed areas of the printer to ensure no obstructions exist.  Once this has been done, please perform a roller cleaning on the unit by following the steps located here.
    You will also want to ensure that the paper type and size selected in the printer driver is applicable to the cassette tray that you are trying to print from.  For information on which paper sizes and types to load in each cassette tray, please click here.
    Hope this helps!
    This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Printing from my macbook laptop to canon mx922 printer

    I am trying to connect my MacBook laptop to print to a Canon MX922 printer.
    I can connect via USB (and it prints successfully), and I can even send a wireless 'test print' page, however I want to print wirelessly.
    I am connected to the wireless router (airport) and I am successfully able to print from an iPhone and iPads without difficulty.
    However, this is proving to be very difficult.
    Attached picture is the code I am getting when trying to print.
    When I click Print, I can see the printer, then I select it, and then it does not let the "Print" button get dark to be selected.
    If I click return the attached picture is what I get.
    Help!?!?

    Hi Pahu,
    All connected..thank you for your time in trying to assist.
    Have a great day!
    Angie

  • Having trouble loading MP-101 paper in Canon MX922 printer- seems to not fit cassette. Any thoughts?

    Just bought Canon MX922 printer and having some trouble at setup with MP-101 paper fitting into cassette. Seems too wide to fit in. Am I having spatial orientation issues or is this something others have noted? Thanks

    I just did the same thing - The "lower" cassette has two parts - see if you can pull another drawer out below the one you tried - the paper does fit in there...  the upper one will just fit envelopes it seems.  Stealthy lower drawer!

  • Looking for driver updates for canon 1133iF printer for 10.9

    before I upgraded to Maverick I had no problem printing on the company wirless printer Canon 1133if all in one. Does anyone know of any new drivers / updates that can solve this issue?
    thanks,
    R

    It says in here it supports Mavericks.
    http://software.canon-europe.com/products/0011046.asp

  • 10.6.3, Acrobat 9.3.2 Pro update broke my PDF printer how to

    Hi,
    I updated my CS4 Acrobat Pro to 9.3.2 and now my Acrobat Printer errors in the Que when I FIle> Print and select my Adobe PDF Printer.
    I deleted the Acrobat Printer from my Print & Fax control panel.
    Now I can't figure how to Add my Acrobat printer back.
    Is 9.3.2 broken?
    I use this all the time, but now it's broke

    I just found this article
    http://kb2.adobe.com/cps/509/cpsid_50981.html
    The Adobe PDF Printer is not available or is unusable in Mac OS X Snow Leopard (v10.6). This situation is due to security features in Snow Leopard that disable the Adobe PDF Printer. Adobe Acrobat 9.1 Pro removes the Adobe PDF Printer and adds a new Save As Adobe PDF command. Customers using earlier versions of Adobe Acrobat in Snow Leopard cannot use the Adobe PDF Printer.
    SOLUTION
    To add and use the Save As Adobe PDF command:
    If you are using Acrobat 9 Pro, update to Acrobat 9.1 Pro. The Updater removes the Adobe PDF Printer from the Printer list and adds the Save As Adobe PDF command to the PDF menu.
    In the PDF menu, choose Save As Adobe PDF, and follow the onscreen instructions.
    To remove the Adobe PDF Printer manually:
    If you upgrade from Mac OS X Leopard (v10.5) to Mac OS X Snow Leopard (v10.6), the Adobe PDF Printer is not removed
    Choose Apple > System Preferences.
    Open the Print & Fax preference panel.
    Select the Printing tab to see the printers list.
    Select Adobe PDF 9.0.
    Click the minus (-) button.
    The Save As Adobe PDF command appears in the PDF menu.

  • I did the canon driver update but now my printer no longer works

    As part of Software Update, my Canon inject printer driver was updated to Version 3.0.  The printer had worked under Maverick but after the update, it said it wasn't online. I did all the various "solutions" such as resetting the printer, so now I when I try to add the printer back, no printers are "seen" even when directly attached via USB.  I downloaded and reinstalled the Lion Canon Driver but nothing works. I have a Canon MP530.
    I'm on a 2011 27-inch iMac running 10.9.3.

    Had a similar situation and this is what I ended up doing:
    1 - go to the HD/Library/Printers folder and select the Canon folder
    2 - enter Time Machine and go back in time to before you ran the Canon printer driver update.
    3 - select the Canon folder and restore.
    That got my Canon printer working again for me.

  • My Canon MX922 will not print wireless or wired.

    My CANON MX922 printer will not print wireless or wired. I used suggestions in Community such as "MX922 not connecting wirelessly, 7-6-15, post 1362, 10-17-15". (No solution). I worked with a great rep., by phone,for one hour. (No solution). My MG6220 has worked wirelessly, for two years, on the same Lenovo computer with Windows 7. THANKING YOU FOR TAKING THE TIME TO HELP ME.

    I tried that and the computer still can not recognize the printer.  I used the CD that came with it to reinstall it and all goes well until the very end when the last window pops up and says it can not find the printer.I went and bought a new printer last night Canon MG5622 since it uses the same ink cartridges and I have a lot of of inkI didn't want to waste.  This printer installed easily and works great.Not sure what happened with the other one but perhaps I'll pass it to my sister with the CD and see if it will install onher computer.thank you for your help, you're awesome for trying!Diane

  • Cannot successfully print with new Canon MX922...any secrets?

    Need help with Canon MX922 printer and macbook pro.  Have followed all canon directions and canot get it to print wirelessly or on any apple device

    Hi, tinwhistle. Thanks for sharing with us your concern. Do you have the latest version of the Nokia Suite? Can you also make sure that you have an admin access on your Windows 7 computer, and your firewalls & antivirus programs are disabled. It would also help if your Windows 7 drivers are up-to-date. Keep us posted.

  • Text won't print on Canon LBP5050 after software update, Text won't print on Canon LBP5050 after software update

    I'm running OSX, 10.6.7 on a Mac mini and on a macbook pro. Since I've run an update, neither of them will print text, only pictures, on my Canon LBP5050 printer (which I bought from Apple). I've checked the drivers, and I'm already using the latest. I've reset the print process and that had no effect either. Anyone got any ideas? It rather makes the printer useless.
    Thanks,
    Ariane

    Solution found! Delete old printer driver, restart machine then go to http://support-au.canon.com.au/contents/AU/EN/0900772205.html
    With the CAPT driver installed, to add the printer, you do need to click the More Printers button. This will be located in the bottom left hand corner of the Add Printer browser.
    Restart machine again and turn printer on, hopefully then you'll be able to print text and images without any problems at all! works for me and I'm on a Macbook Pro running 10.6.8

  • Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. the process ends with my mac saying the software is not currently available from the software update server.

    Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.

    Open Finder and click on Go > Go to Folder. Then type
    /Library/Printers/Canon
    and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again.

  • How do I install Canon MX922 Fax function, printer works but fax not recognized??

    I can print wirelessly using my new Canon MX922 Multifunction printer/scanner/fax. My iMac doesn't seem to recognize the fax function. I would like to be able to send documents straight to the fax without printing them first. Can anyone help?

    If your printer supports it, you could try to fax using the printer's control screen (it has to be connected to a landline for this to work). I can fax directly from my Epson using the LCD touch screen and inserting the paper into the sheet feeder.

  • Canon LBP6200 Printer not working anymore after update to 10.6.7

    i dont know if this is to do with mac osx or canon's printer
    i try reinstall the driver but it just dont work
    obviously, apple need to work with canon to solve this problem
    hope for a update coming soon enough
    cannot live without my printer

    I bought a Canon LBP3100 three weeks ago. It was working fine until I updated to 10.6.7 this morning. I spent a good part of the day talking to Canon and Apple support. It is clear there is an issue with the driver under the latest operating system. Canon said they didn't even know there was an update out and hadn't a clue when a fix will be available. Apple advised me to reinstall 10.6.6 which I am reluctant to do. In the meantime I'm left without a useable printer in my office. So much for customer service. Something has gone badly wrong somewhere.

  • HT201387 IOS8.2 update on my iPad2 has really moved my Canon air printer connection so I cannot print from my iPad although I can still print from my iPhone 4S. How do I get my iPad2 to recognise my printer as before?

    IOS8.2 update on my iPad2 has given message of no air printers recognised when trying to print spreadsheet from Numbers etc. My iPhone4S has update IOS8.2 and can print as before. How do I rectify air printing on my iPad2 has pse?

    Thanks to searching the community I have got a result. Power off and reboot (press front home button together with top right button) = air print is now recognising my Canon air printer. This reboot is useful for clearing similar types of problems.

  • I have a canon multifunction printer that used to work with snow leopard but since I updated to mountain lion my printer stop working, How do I make it work again?

    I have a canon multifunction printer that used to work with snow leopard but since I updated to mountain lion it stoped working. How do I make it work again?

    This problem is not unheard of when upgrading from Snow Leopard. It is usually solved by completely deleting the existing printer in System Preferences > Print & Scan, and adding it again.

Maybe you are looking for