HT201472 My iPhone has been stolen. I have the find my iPhone registered but it says my device is offline. What do I do?

I don't know what to do please help!!

There is little you can do while it is offline. You should use iCloud.com to set your device to lost mode. Report the theft to the police.
What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
       Find My Mac can be used from Find My Phone at iCloud.com and via Find
       My Phone on your iDevice.
      The following is third-party anti-theft software:
           1. STEM 2.1
           2. MacPhoneHome 3.5
           3. MacTrack 7.5.0
           4. VUWER 1.7
           5. Sneaky Bastar* 0.2.0
           6. Undercover 5.1.1
           7. LoJack for Laptops
           8. Hidden 2.0

Similar Messages

My ipod touch4 has been stolen. i have the serial number with me. is there any way to find it?

my ipod touch4 has been stolen. i have the serial number with me. is there any way to find it?

The SN will only help identify the iPod as yours if it is recovered.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have to iPod play a sound via iCloud.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

My 3rd generation ipod has been stolen i have serial number how can i track the location?

my ipod has been stolen i have the serial number how can i find the location of the ipod?

- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
The SN will only help identify the iPod as yours IF it is recovered.

I'am using iphone 5 i tried to update the ios 8.0.2 using the shift key in itunes update @ windows 8 i have the file which i downloaded, but it says that firmware version is not compatible. what can i do for it . help me friends

i'am using iphone 5, i tried to update the ios 8.0.2 using the shift key in itunes update @ windows 8 i have the file which i downloaded, but it says that firmware version is not compatible. what can i do for it . help me friends

Hello vinoth1986,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning update issues:
If you can't update or restore your iPhone, iPad, or iPod touch
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

HT1386 when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone?

when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone

Hello Hema2003,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Best of luck,
Mario

My iPhone has been stolen, i have rang my provider and gotten it blocked, can somebody still access my photos if they manage to get it unlocked?

My iPhone has been stolen :-(, iv rang my provider and they have blocked it. What I'm wondering is, if the thief will be able to get it unlocked anywhere? if they can will they be able to see my photos? Or does disabling the phone wipe it? I have pics of my babies on there and I hate the thought that somebody could be looking through them right now :-( thank you In advance :-)

Hello, Lol2904.
Thank you for visiting Apple Support Communities.
I am sorry to hear that your iPhone was stolen and may be able to provide some steps to protect your data. Below, I have included an article that will give you various options to track, wipe and lock your device.
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/ht5668
Regards,
Jason H.

HT201365 my iphone 4s has been stolen yesterday and forgot to put activation lock. but i have the serial number can apple use my serial number to track it and roport that has stolened?

PLEASE HELP my iphone 4S has been to stolen. but i forgot to activation lock it. Can you use my iphone serial number to lock it even the person who did this me havent use the internet in the phone to track it.
1.The person deleted everything and i cant tract it.
2. deleted my account to use my phone.
3.Apple please tract my iPhone 4S using my serial number # C39GY1E7DT9V

What worries me is that Lost Mode (stolen) doesnt take effect until it connects to the internet.
Lito Sady wrote:
PLEASE HELP my iphone 4S has been to stolen. but i forgot to activation lock it. Can you use my iphone serial number to lock it even the person who did this me havent use the internet in the phone to track it.
1.The person deleted everything and i cant tract it.
2. deleted my account to use my phone.
3.Apple please tract my iPhone 4S using my serial number # C39GY1E7DT9V

I've lost safari on my iPhone 5, and new numbers don't store to my contacts? I have tried restrictions but don't ever remember setting a passcode?? My MacBook with my iTunes account has been stolen so have nowhere to synch with??? Please help!

Also I cannot find it at App Store? Only mercury??

phidiasp wrote:
Search it on the Spotlight - is it showing up or not? please let us know
reboot and check again - if it is still not showing up you can check in:
Settings -> General -> Restrictions -> Safari
if Safari is allowed.
Tipp: In Spotlight - ont the right of the icon and app name there is the Folder Name displyed - so you can find it quicker
I really hope the OP has solved their problem in the past two years...

HT1366 My iMac has been stolen. Can I find out its Ethernet ID if all I got is the Mac serial number? Will this eventually help me track it down?

Is there a way to track down a stolen imac without a findmymac app in it?
My old imac was recently stolen and all I have is the serial number. I was told that with the ethernet ID I could possibly track it down once it connects back to internet. unfortunatedlyI don`t have this ID number. All I gave is the serial number. I would like to know if I can get the ethernet ID through it?

The reason, I included the annotation that I'd upgraded my Itunes, (On my Computer) is B/C in many forums - the very first question, *HELPERS* ask, is. "Do you have the latest version of Itunes downloaded on your computer." I wanted to knock out any obvious replies.
Now- "DO YOU have any idea,"... how your UNHELPFUL remarks, do absolutely nothing but hurt others that might not have the EXPERIENCE you have? How do you expect people to know things without asking questions? Whew! RUDE!!
Message was edited by: Apple I0S Help Team

My ipad has been stolen how can i find it

How can i find , but its not connected to internet ...?

If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
General steps to follow for a Stolen iPad
http://stolen-ipad.com/
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

I tryed to turn off find my iphone but it says my device is offline i forgot my iphone passcode so how can i go online?

i broke my iphone screen two months ago, that being said its been dead for awhile i recently recharged it but now i dont remeber my passcode that i put on there. i did the whole deleting the find myiphone thing from icloud but its telling my it will permamnetly delete it once the device goes online well sence i dont know the passcode how am i suppose to go online? i dont know if i should just keep trying random password until its disabled so that way itll give me an option to put in my apple password or will it just be disabled with no options at all? i dont know what i need to do in order to go online sence i dont know the passcode thats the whole reason for me doing the delete the find my iphone. i need help as soon as possible, everything of mines is on there and i dont want to do anything to the phone that will make it earase everything?? please help as soon as possible . im not sure if i have the iOS 7.1 or 7.1.1 i know i have one of those two though

If you don't know the passcode, you'll have to restore it to remove the passcode. And with Find My iPhone set on it, you'll have to force it into recovery mode to restore it, as explained here: http://support.apple.com/kb/ht1808. This will erase the phone and you will have to restore an existing backup.
If you synced it with iTunes since setting the passcode on it, see if you can try backing it up before restoring it by connecting it to your computer, opening iTunes and going to File>Devices>Back Up and File>Devices>Transfer Purchases.
If iTunes won't allow you to back it up first, you don't have any choice except to force it into recovery mode, restore it, then restore and existing backup. You could probably still import your camera roll to your computer first, as explained here: http://support.apple.com/kb/HT4083.

Ipad has been stolen. Need to find the serial number

When I went to the support page and entered my id info, only my iphone 5 information comes up. I have had my ipad for 6 years. I need to file a police report, but can't find the serial number?

Six years? Since the original iPad was released on April 3, 2010, which is less than four years in the past, your claim of six years is bogus.

I have the latest version of Firefox but iCloud says my browser isn't supported.

Firefox says there are no updates available, but when I go to iCloud.com, I get a page saying my browser isn't supported and I should upgrade to the newest version. I can't upgrade my IE - the last time I did it messed up my computer so badly I had to revert to factory settings. Anyone else experiencing this? Any suggestions as to why iCloud isn't detecting my up-to-date Firefox browser?

There is one other thing about when I updated firefox. It automatically disabled a bunch of add ons that were incompatible. Other than that I don't know how. I've given up on icloud all together now.
I just checked my plugins for firefox and they are all enabled now.
There is a selection to "check to see if your plugins are up to date" in the options/plugins in firefox and I did that during the install to also update plugins as well as to update firefox. my version now says 7.0.1. Look in help/about and see if this is what you have

My iphone has been stolen so i went to icloud and did the remote wipe/erase. but it says offline pending erase. how will i know when my pictures and all other data have been erased?

help
my iphone has been stolen i did the auto erase online but my phone is offline pending erase i cant bare to think someone has acces to my phots and pictures. how will i know when the erase has been succesful

Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone

My iphone 4 has been stolen. icloud is not activated. but still ringing pls help me to track it

My iphone 4 has been stolen at Nagpur /Maharashtra /India . icloud is activated but internet is off . but still ringing pls help me to track it

Log on to your computer, and go to www.findmyiphone.com and login to your apple ID and it will give you the location of your iphone. If you need extra help, i strongly suggest you contact apple via phone call.
I wish you the best of luck!

HT201472 My iPhone has been stolen. I have the find my iPhone registered but it says my device is offline. What do I do?

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