HT201472 Stolen ipod, can't get anywhere with the support

My ipod touch was stolen in the week, and I haven't set up the 'find my iphone/ipod' setting on icloud yet.
Wanted to talk to someone about how to proceed, so went to the support area. All general topics were about use, clicked on 'other topic',
wrote in "stolen ipod", then it asks my to write in my serial number, which i can find on the device screen, only i can't because its been stolen!!
Can't seem to contact anyone without it, now totally stuck
I just want to freeze/wipe the device so no one can hack into my accounts

As you did not setup Find My iPhone or take a note of the serial number you can not locate or wipe the device now.

Similar Messages

  • My Iphone was stolen, how can i get it back through support?

    any help how to get my stolen Iphone back through support or web site

    You do not.
    Apple is not law enforcement or a private investigator.
    If you enabled the "Find My iPhone" feature prior to the device being lost/stolen, you may be able to track it via iCloud.com.
    If you did not enable this feature, there is nothing that can be done.
    Contact your carrier and law enforcement.

  • Where is a link to the Premiere Pro CC 2014.1 (8.1) update? - Can I get help with the ticktime.cpp-290 error?

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    Message was edited by: Kevin Monahan
    Reason: needed better title

    Hi Kevin,
    I posted about the same problem (TickTime.cpp-290 error) in another thread, but since you're asking here specific questions to resolve it, I'm answering it here.
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              After that, the TickTime.cpp-290 appeared. Sometimes when opening project, sometimes and resetting or changing the workspace (because it was messed up), sometimes when closing.
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              No.
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                   No error here, the file opens properly.
                  Additional info: I tried to open the 2014.2 file on another computer (where PP 2014.2 is installed) and same problem (this computer is on Win7 64-bit)
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         I used MOV (Animation), MP4 (H264), and PNG sequence. The framerates of the footages are 24,25,30 and 60fps (but everything has been interpreted in 30fps)
    If you remove them, do you still get an error?
                  When I had the error, but not when I open the project file, I resave the file removing anything not interpreted in 30fps (because at that time I still had footage interpreted in their original framerate). I was able to work for some time, but now I can't open it anymore despite that.
    Was the fps interpretation changed in any of the clips?
         Since the error appeared, and because I saw in another thread that it could be related to footage of different framerate, my timeline is now in 30fps and all the footage have been interpreted in 30fps. Footage are MP4, MOV, PNG sequence in 24, 25, 30 & 60fps.
    If so, restore them to their original fps and see if you still get the error.
                  Unfortunately, since I can't open the project anymore, I can't test that.
    Did you use Warp Stabilizer?
              No.
    Do you have any browser plug-ins?
              What do you call browser plug-in in Premiere?
    Are there any third party plug-ins used?
              I have Magic Bullet Looks 2, and I'm using it on this project.
    If so, remove the effect from those clips and see if it improves the situation.
                  Unfortunately, since I can't open the project anymore, I can't test that.
    Some additional infos on my computer.
    I use Windows 8.1 (64-bit),  all Adobe softwares installed have the last update (for video apps, it's 2014.2)
    The language settings are configured in French, but Windows and CC apps are in English.
    If needed the 2014.2 project file is here:
    https://dl.dropboxusercontent.com/u/68413846/showreel19_30fps.prproj
    Thanks in advance to help us to resolve this weird bug.
    Christophe.

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    I just successfully downloaded trial version of Photoshop 12 but cant find a way to open it.

    Try this specialized Adobe forum:
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  • HOW  wireless works? I can`t get conected to ANYWHERE WITH THE IPOD TOUCH

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  • I have a new iPhone. I want to transfer Notes from an iPod Touch 3 to my iPhone using iCloud but I can't get anywhere. Help.

    I have a new iPhone and I want to transfer my Notes from an iPod Touch 3. I've tried using iCloud but can't get anywhere. Help.

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  • If you gotten your ipod, ipad, etc. stolen how can you get it back?

    If you gotten your ipod stolen how can you get it back?

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  • I used the location app to find my daughters ipod with my ipad mini.  App worked great, but now I can't use my ipad, can't get rid of the alerte "ipod located".  Now what do I do

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  • HT1212 Old ipod, can not get it to connect with itunes & i no longer have the computer it was once synced to. It will not allow me to do anything but turn it off & on.

    Old ipod, can not get it to connect with itunes & i no longer have the computer it was once synced to. It will not allow me to do anything but turn it off & on.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
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  • If I order an ipod touch 5g online can I get it with IOS7?

    If I order an ipod touch 5g online can I get it with IOS7? Any suggestions?? Please help!

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  • Why can't i get anywhere with cloud?

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    my ipod touch get restart by itself, and just get stuck with the apple logo, What can i do?

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    http://www.iclarified.com/entry/index.php?enid=1034
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  • HT201472 If my ipod was stolen, how can I figure out if the find my ipod app is activated

    If my ipod was stolen, how can I figure outg if the find my ipod app is activated.

    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
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    Reporting a lost or stolen Apple product                                        
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • HT201272 My laptop pc got stolen, how can I get hold of all the itune music I purchased, or at least get a list for insurance?

    My laptop pc got stolen, how can I get hold of all the itune music I purchased, or at least get a list for insurance?

    Yu can try this program.  If unsuccessful, the contents of the iPod will be deleted if yu update/restore with the iPod in recovery mode.
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  • Hi, just updated hubby's iPhone 4 and all of his music has disappeared from the iPhone and from the iTunes library! He does have music still stored on his iPod, but can't get it from the library on his iPod back to phone or itunes. technophobe help pls!

    and all of his music has disappeared from the iPhone and from the iTunes library! Luckily he does have music still stored on his iPod, but I can't get it from the library on his iPod back to the phone or to itunes.Please help, but technophobe so put it in simple english please!

    Sounds like the music you had on your phone was not the same music on his computer. The iPhone/iPod touch is not designed to be a storage device. When you sync with a computer that doesn't have your music, it deletes your music from your phone.
    Was this music you purchased from iTunes? if so, and you are in the US, tap on itunes app, tap updates, tap purchased and tap on the cloud icon to get each song back. If you're not int he us, get iOS5 update later this week and do the same.
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