HT201485 my security question doesn't have the "forgot your answers? send reset security info to ...".

I recently bought a $15 itunes gift card and when I used it I didn't know I had to answer security questions which I forgot the answers to, so I tried to reset it on the MyApple ID but the "forgot your answers?" option was not there. Please Help.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(126835)

Similar Messages

  • HT5312 My security questions do not have the "Forgot your answers" option at the bottom

    My security questions do not have the "Forgot your answers" option at the bottom

    The send reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset).
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 The link saying, "forgot your answers,Send reset security info email to......" Isn't there

    The link isn't there. HELP

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96553)

  • HT5312 I don't know my security answers, but I don't see the "forgot your answers?" link

    I don't know my security answers, but I don't see the "forgot your answers?" link

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Forgot your answer : send request security info does not appear under password and security

    When going into My Apple Id then Password and Security, it is looking for you to answer security questions. I have forgotten them. The option on the bottom where you can send the request security info does not appear. I have tried different computers and different operating systems but still cannot get the option to appear.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124482)

  • HT201303 Forgot your answers to questions developed by the safety

    How do I change the options you have already placed on my account in Apple Astor because I forgot

    Go to https://appleid.apple.com, click "Manage you account to the right", sign in, click Password and Security on the left, then click the "Forgot your answers?" link to the right (see photo below):

  • My dad can't remember his iCloud password, and doesn't have the right answers to his security questions. Any other ways to reset a password?

    My dad can't remember his iCloud password, and doesn't have the right answers to his security questions. Any other ways to reset a password?

    Open > http://iforgot.apple.com and choose Email authentication

  • HT6170 I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."

    I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
    how can i reset them?

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

    Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97775)

  • I forgot the apple id and email password also the answer to the security question but i have the Serial, part number and imei

    i forgot the apple id and email password also the answer to the security question but i have the Serial, part number and imei

    Apple ID security issues -
    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
    1. Go to www.apple.com/support
    2. Choose Contact Support and click Contact Us
    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
    4. Follow the onscreen instructions

  • HT5312 I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen show even if I answer mor than 3 questions, it's bloked for 8 hours

    I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?

    The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case  see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

  • My itunes doesn't have the options to authorized any computer to play with my Apple Id.

    My itunes doesn't have the options to authorized any computer to play with my Apple Id. What should I do?

    Hey danielefrommill valley,
    Thanks for the question. Here is the information on how to authorize your computer to play iTunes Store purchases:
    iTunes 11 for Windows: Authorize a computer to play iTunes Store purchases
    http://support.apple.com/kb/PH12511
    Authorize a computer to play iTunes Store purchases: Choose Store > Authorize This Computer.
    If you do not see the Store menu you can enable the menubar:
    iTunes: Turning on iTunes menus in Windows 8 and 7
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    - To keep the iTunes menus active, change the setting by selecting the Menu icon in the upper-left, and then selecting Show Menu Bar. Alternatively, you can press Control-B.
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    Matt M.

  • HT4623 My ipad 2 doesn't have the software update option. What should I do?

    My ipad 2 doesn't have the software update option. What should I do to upgrade my ipad to ios 5. I can not use or download most of the apps.

    Go back to the article you asked this question from, ignore the instructions for updating it wirelessly, scroll down, and follow those for updating it from iTunes on a computer.
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  • How can I delete an app from launchpad, that doesn't have the little cross in the left top corner. The app isn't an App Store app. The application is also not present anymore in my application's folder in finder.

    How can I delete an app from launchpad, that doesn't have the little cross in the left top corner. The app isn't an App Store app. The application is also not present anymore in my application's folder in finder.
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    I'm in the same boat as you -- except that I manage both a school lab (volunteer job) and macs in the enterprise (pay job).  What I think we need is the Education Volume Purchasing Program
    http://www.apple.com/education/volume-purchase-program/faq.html
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