HT201485 There is no reset security question button?

I have a new ipad and want to purchase an item but I forgot the security questions. I went on the guide and it said there is a reset button on the password and security. The questions are there but there is no reset button. I am using an iPad Air 2.

If you aren't getting the reset link then you don't have a rescue email address on your account, you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Similar Messages

  • I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

    I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

    The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • The reset security questions button missing how to fix?

    im trying to reset my questions but the reset by email button is missing

    Use the link in the following quotation from https://support.apple.com/en-us/HT201485
    If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

  • Is there anyway to reset security questions. And with out knowing what they are. Please help.

    So I was going to buy an app right. Then it said answer your security questions.  It's been 3-4 years since I set up my account. I've had several different "favorite" teachers. Is there a way to reset them.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • There is no reset security question option

    i am trying to reset my secuirty questions but there is no reset option? i have added another email as a recue one but still nothing?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (109814)

  • HT5699 I forgot answers to my security questions and it doesn't show "reset security questions" and my country is not listed in "contact Apple support" what do I do?

    I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???

    Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

  • Is there any way to reset security questions without a vocal contact with Apple?

    Yesterday I've tried to buy a song from iTunes, and it's surprised me that I've been ask to answer some security questions I have made long time ago and unfortunately I can't recall the answers of these security questions, I've tried to reset the security question by this site applied.apple.com and the reset link is not appearing under the answer box!!
    Is there any way to reset security questions without making a vocal contact with Apple ?
    Best Regards,

    Click here and ask. If they say that there isn’t, and they probably will, accept that.
    (122113)

  • HT5312 there are no link to reset security question in my E mail

    i ask apple team several time how to reset security question. i know step to reset but there are no link to my e-mail. Why??  no assist

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says  that!

    am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says  that!

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94431)

  • How can i reset my security questions and there is no reset my questions below it any help plz

    how can i reset my security questions and there is no reset my questions below it
    any help plz

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101110)

  • HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

    I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
    Just wait for Apple/iTunes to reply

  • HT5312 There are no words saying to reset security question. I have forgotten my answer to my question.

    There are no words saying to reset security question. I have forgotten my answer to my question.

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then that implies that you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 i could not received email regarding reset security question

    Dear apple staffs,
    I forgot my security question to purchase apps on store but after I press reset security question and I send email  until now until i can't receive the email. pls. reply.

    Hi there,
    Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
    To create a new Apple ID, follow the easy steps below:
    Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

  • Problem Reset Security Question

    Buenas Dias
    Solicito ayuda con la opcion de resetear preguntas de seguridad ya que intento desde IE Google Chrome Mozilla Safari y no aparece la opcion de resetear preguntas de seguridad ya mi cuenta ha sido bloqueada 2 veces de nuevo por 8 horas requiero ayuda ya que en navidad jejeje me regalaron una tarjeta iTunes y no la e podido usar
    Por favor requiero esto con urgencia xD
    Good Days
    Request help with the reset option as security questions attempt from IE Google Chrome Mozilla Safari and there is no option to reset security questions and my account has been blocked 2 times again for 8 hours I require help as I lol at Christmas iTunes and was given a card and could not use
    Please I require this urgently xD

    Buenos Dias !
    mi problema es que me regalaron una tarjeta de iTunes, ahora ya le colocado sin problema pero cuando intento comprar me salta que como es primera vez debo contestar de nuevo las preguntas de seguridad, lo que sucede es que este id lo tengo ya hace mucho tiempo y la verdad no recuerdo las respuesta y ya e bloqueado la cuenta 2 veces y debo esperar otras 8 Horas.
    Mi solicitud es por favor me ayuden a desbloquear mi cuenta y resetear las preguntas de seguridad para comprar lo que necesito
    Gracias
    Cristian David Rodriguez Noguera
    PD: Ahora estoy en Bogota Colombia
    Good Morning!
    my problem is that I got an iTunes card, now already placed without problem but when I try to buy it as I jump first time I reply back security questions, what happens is that this id what I have long ago and i do not remember the answer and you and blocked the account 2 times and I have to wait another 8 hours.
    My request is please help me unlock my account and reset the security questions to buy what I need
    thanks
    Cristian Rodriguez David Noguera
    PS: I'm in Bogota Colombia

  • Stolen apple id. cant reset security questions!

    hi! I just found out that my apple id has been stolen. I managed to reset the password and recovered it, but now I want to change the security questions that this so called "thief" entered in the settings. I cannot send an email for the answers, because this guy used a different email address as a backup. thats way theres no way I will be receiving those answers. and Im afraid I might loose my apple id to this guy again.
    how can I reset my security questions without sending an email to an unknown email address??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

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