HT201493 i tunes keeps charging me extra, for my renew i cloud storage plan

why do the i tunes charge me for one thing,but they actually charge me five times. what do i have to do to fix that problem?

Contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.  Even though this was an iCloud purchase, they will probably be able to help you with this.

Similar Messages

  • Why I got this email if I didn't schedule any storage plan ? This is the email I got;        On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me

    Why I got this email if I didn't schedule any storage plan ? This is the email I got;       
    On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me ? I don't want to be charge for something I don't want to buy.

    You may want to do couple things
    1. cancel auto renewal for icloud - instructions here -under downgrade storage
    http://support.apple.com/kb/HT4874
    2. change your payment info in itunes, to either none or other payment method - instructions here
    http://support.apple.com/kb/ht1918

  • HT201318 how do I get a refund for a purchase of icloud storage plan?  I purchased it 2 days ago and do not need it.

    How can I get a refund for a icloud storage plan I bought 2 days ago.  It was not the problem and I do not need it.  I want a refund.
    Thanks,
    Sammiefromtx

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
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  • I just got a new iPad mini, will iTunes charge me extra for syncing my music onto it? How do I get the music off?

    I tried syncing my iPod and iPad together and then I was told that I will be charged twice as much for doing this. How do I turn it off? I tried turning off my music in Settings but the music is still there.

    Hi Marmee14,
    If your Apps were purchased with his Apple ID, it will still require his Apple ID to update them.  If they were purchased with your Apple ID then it will use yours.  Apps are linked to the Apple ID they are purchased with.
    If, for some reason his Apple ID is set somewhere in the system, this article gives how to change it.
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    For example:
    App Store
    iOS 6 and later: Go to Settings > iTunes & App Store.
    If you signed out before changing your Apple ID, sign in with your current Apple ID.
    If you're still signed in with your previous Apple ID, tap your previous Apple ID and tap Sign Out. Then enter your current Apple ID to sign in.
    Thank you for using Apple Support Communities.
    Nubz

  • Options for a simple local cloud storage solution

    hi,
    i have the above question. I have 2 Apple Time Capsule Routers. One Ac and the other is the older Wireless-N Version set up as a Bridge. I also have the device called Transporter Sync. What I really need is a way that I can create a folder with a set of permissions of some kind that will allow me to send a link to people and allow them a secure link to view and download large photo and video files and some doc fileson my own local HDD NAS.
    I do not want the users to have to sign up for an account or download software, way to complecated. This is why Transporter does not solve my problem. Unless I am missunderstanding how transporter works. If I open up my TC then anyone can gain access from what I have been told. Is there any other product out on the market that might fit my needs?
    THanks,
    John

    To remote access files somewhere on your network is not easy and allows people you don't want to also access the system.
    The standard methods for hosting files like FTP are not readily setup with Apple routers of late.. ie it is blocking FTP.
    I do not see any details for standard remote access on the Transporter Sync. It is all tied up with the various apps, and they are almost all designed for private rather than public access.
    The specs list. Optional local access via CIFS / SMB
    It if it offers nothing more than that it is really unsuitable.
    Do you have a different router or is the TC your main router??
    If so you really have little choice but to use one of the remote access methods that is allowed by that.
    My solution would be to replace the TC with a vpn router.. these are readily available and cheap enough.. VPN is secure.. and if you use dynamic IP from your ISP it has simple DDNS setup.. whereas the Apple is not easy.
    Why not host the files you want others to access in cloud .. it is much easier.. faster for you, as you don't have several people using your limited upload for access.. and you post the files once.
    https://discussions.apple.com/docs/DOC-3413

  • T/F: iPhone users are not required to pay $15/month extra for Good Technology

    I have a personal Droid RAZR M.  You may wonder why I am posting in the iPhone forum but you are about to find out.
    I have access to corporate e-mail via Good Technology.  When I got this service set up at the same time I acquired the phone, I was required to upgrade from a $30/month 2GB plan to a $45/month 2GB plan just to have this access ("needed for access to company servers").  That was a surprise but I got over it.  However, since then, I have come to learn the following:
    1.  It appears that other than VZW, no other carriers are charging users extra for access to Good Technology.
    2.  Based on a colleague's information from a Good Technology support engineer and a office mate who is using a VZW iPhone, VZW iPhone users are *not* *required* to move to an Enterprise plan aren't paying an extra $15/month.  If one searches the Internet, I am not the only one asking about this.
    If you are using a Verizon Wireless iPhone and have Good Technology on your phone, would you let me know if were *required* to upgrade your data plan and pay extra just for using Good Technology?
    Thanks,
    Techvet

    I need to check some information at work about this, since they have some guidance on how their employees can connect to their corporate email with android and iphone devices.

  • How do I claim a refund for my iCloud storage plan

    I am struggling to find the correct way to claim a refund for my I cloud storage plan?

    √ This solved my question

  • I just bought a (used) Iphone 3gs for wife and it had angry birds and $89 Navigation on it (I paid extra for it).  Once updated and logged into my I-tunes it no longer works? How can I make those apps work?

    I just bought a (used) Iphone 3gs for wife and it had angry birds and $89 Navigation on it (I paid extra for it).  Once updated and logged into my I-tunes it no longer works? How can I make those apps work?

    Apple doesn't have anything to do with this other than enforcing the DRM protection. The developers of this content expect to be paid if someone wants to use their content. When you purchase content in the app store, you purchase a license to use the content. This license does not permit you or anyone else to resell or give this content away. The individual you purchased the phone from simply does not have the right to sell or give away any purchased content on the phone. You were deceived.

  • Charged Rs. 60 for setting up Ipad through I Tunes

    I bought new Ipad 4 yesterday.
    Why i was charged Rs. 60 for setting up Ipad through I Tunes.
    Is it one time or recurring??
    This is surprising.... How can one charge when i have not downloaded anything from I Tune

    Authorization Hold?
    If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information. It will be credited back to your account later.
    http://support.apple.com/kb/HT3702

  • HT3702 i keep getting random charges from apple for dubious charges or purchases- who do i contact to find out more and how?

    i keep getting random charges from apple for dubious charges or purchases- who do i contact to find out more and how?

    Contact the store support staff at http://www.apple.com/emea/support/itunes/contact.html for more help.

  • Apps keep charging me for things i didnt buy

    i downloaded some apps that are free but now it keeps charging me for in app purcheses that i havent made how do i stop it happening and how do i get my money back

    Very often for In-App purchases the apps are free but the subscriptions are not.
    You can turn off subscritptions >  iTunes Store: Purchasing and managing auto-renewing subscriptions
    iTunes Store: About In-App Purchases

  • Have iphone 4s for almost 2 yrs. Can not keep charged. Do you know why?

    Have iphone 4s for almost 2 yrs. Can not keep charged. Do you know why?

    You probalby need a new battery.

  • If I buy an iPhone from the Apple website, and then go to Verizon to activate it, will it reset my 2 year contract? Also, will Verizon charge extra for activating since the price on Verizon is higher than the Apple website's price?

    If I buy an iPhone from the Apple website, and then go to Verizon to activate it, will it reset my 2 year contract? Also, will Verizon charge extra for activating since the price on Verizon is higher than the Apple website's priceIt'
    It's all very confusing to me, I need some answers from experienced customers.

    I already checked. I purchased my iPhone 3G on the launch date back in July '08. I've paid the bill the day my bill was issued, days ahead of its due date, and for some reason, even through it's magic 8-ball wisdom, said I was not eligible for and upgrade. Not till Dec. of this year at least.
    So even though my phone is now technically 'mine' and off their contract, they still won't unlock it for me? How come?

  • My network keeps charging me for mms when i send text msgs to around 10-15 people... my network (3 UK) says its the iphone feature... is it true???

    my network keeps charging me for mms when i send text msgs to around 10-15 people... my network (3 UK) says its the iphone feature... is it true???

    It is true, the iPhone uses MMS to send group messages.
    http://www.apple.com/feedback/iphone.html

  • Apple ID is an icloud email address.  Am I being charged extra for this address. Have been notified that there is a change recently made

    Am I being charged extra for my Apple ID which is an icloud email address. Have been notified that there has been a change.?

    Apple IDs are free. Your Apple ID is also usable as your iCloud email address. You need not use it as such.

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