HT201559 My iphone 5s's screen is not responsive. I can't even restart the device. If I reset the device, will I have to do a back up or it will turn on normally? I don't want to backup and restore the device.
I need help
Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting.
If you can, back up the phone using iTunes on your computer:
Create and delete iPhone, iPad, and iPod touch backups in iTunes
If the screen is still not responding after the reset, the next thing to try would be restoring the phone to factory settings, to rule out a software problem:
Use iTunes to restore your iOS device to factory settings - Apple Support
If still not working after that, the screen has a hardware issue and the phone has to be serviced:
iPhone - Contact Support - Apple Support
Similar Messages
-
Now, I understand how the backup and restore the backup features function. However, if I don't want to transfer the music that I have on iTunes to my phone, how do I avoid it? How do I not transfer the music or take it out of my iPhone if it is already there? I really do not want any music on my iPhone because I have an iPod for that. Thanks. Hope someone can help.
When you connect your phone and start iTunes on the left side you will see your phone listed under devices.Click on te icon next to it that looks like a battery. Click on the music button at the top and uncheck the sync music box.
-
ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, it is only the slide feature and touch feature that has become non existent. Also, i have a f'ew cracks in my screen for a while now and it was running smoothly up until saturday when i sat on it applying large amounts of pressure to the phone screen. Is there a way i can fix this myself without having to recover my phone to factory settings or wasting 50 bucks to get it fixed??
Hi Dire Dawa,
If the screen on your iPhone isn't responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden -
I backed up my Iphone to itunes so i can do the new Update to IOs 7 and so now that i updated it i want to backup and restore and its not working, Please help!
An iPhone backup to a computer via iTunes stores the photos in a backup file that is only meant to be be used if needed to restore back to the phone. There is 3rd party "extractor" software available but otherwise the photos are not directly viewable.
The backup via iTunes was a good idea and your Camera Roll photos should be there and should be able to be restored to your new phone. However if it was me I wouldn't rely on that alone. I would also import the photos to a computer where you can see and verify that you have a copy. That is a good idea at any time (not just when you know you might need it). Any phone can be lost, broken, suffer hardware issues, etc at any time and lose all data on it. Following is a link with information on how to import the photos to a computer: Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support -
I want to put my sim card from my iPhone 4 into my husbands iPhone 4s, which he is not using. We have both backed up our phones on to our own computers. I don't want his contacts left on the phone while I use it. How do I remove his info including music, photos etc from the iPhone 4s before I insert my own sim card.
You do realize that the SIM only contains account information for your wireless account.
Moving the SIM from phone to phone does not cause any of your iTunes content, contacts, email, etc to magically appear on the device. -
Portion of my iphone's tuch screen does not response?
If a portion of the screen does not respond to the touch, you probably need to visit a genius bar and have them check it out for you.
-
Im trying to backup my 3gs on itunes, it syas that the backup is corrupted, to delete and try again. How do i delete?
iTunes prefs > Devices.
Select a backup and delete it.
FYI-> iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device -
Ios7 No push notifications. Help. Don't want to backup an restore if I don't have to.
Updated to os7 on my iPhone 4S. Now says"hook up to iTunes to enable push notifications." In phone settings everything is set up right. ANY OTHER WAY2 fix? Besides hookingUp 2iTunes,backingUp phone, thenRestoring phone-Which isthe onlyanswer I've found.
Please don't post here about beta software. There are confidential forums set aside for developers to use. Developer Forums. If you are a paid developer or seed tester then it's a violation of your NDA to post in these forums. If you aren't a developer or seed tester then you have an illegal copy.
-
Backup and Restore not working or am I missing something??
I installed the Desktop Manager primarily to be able to save the info on my computer. Only problem is when I go to Backup and Restore the button that allows me to backup (or restore) is not highlighed so it's not allowing me that option. All it will allow me to access is the 'advanced' and 'options button' on the Backup and Restore window. I don't want to lose all my info again if the phone crashes so please HELP! And it took me about 10 tries before the Desktop Manager successfully loaded on my computer so not sure if the problem was in the installation but when I look at the Desktop Manage window it shows 'disabled' and also doesn't allow me to choose any of the options on the bar at the top. How do I enable this program?? When I tried loading the disk I got some message about now being able to run Adobe scripts so not sure if that might be part of the problem.
Solved!
Go to Solution.Just realized that I had the backup and restore window open when I wrote the above post and when I closed that the window for the Desktop Manager did allow me to access the toolbar at the top but the Desktop Manager is still disabled.
-
I was updating my iPhone 4 to 6.1 and it froze. It has an iTunes logo and picture of a usb port on the screen. It gave me the option to restore settings, which I don't want to do. Now the phone is frozen. Any ideas how to get the phone back?
Im sorry to hear that. You need to restore like brad said.
But you can restore from a latest backup from itunes after restore. I hope you had a recent backup made.
Here is a link to help
http://support.apple.com/kb/HT1808 -
I have the Iphone 4s. If I try to download the iOS 7, will this affect any of the apps I already have. (I have an app with a lot of my baby's information that I don't want to lose). Or is iOS 8 better to download?
anypats wrote:
My biggest suggestion would be to check and make sure that the app works with iOS 8. If their app is not compatible, then there is a possibility that the app will crash every time you open it or some other way that makes the app unusable and then you would be unable to access that data. As long as the app is compatible with iOS 8 then updating your OS shouldn't cause you to lose any of the information within the app. As others are suggested, make sure you have a backup but just note that once you update to iOS 8 you cannot revert back to an older version. Find out if your app has any way to export the information to another format that you can save and access via a computer before updating.
And what app have you seen that works in iOS 7 that doesn't work in iOS 8? -
How long should it take to update an I 4 phone to the new system. Mine has been going for 3.5 hours and is not finished, but I don't want to disconnect and lose my data.
Mine took about an hour or so but it mostly depends on your modem and processor speeds. You can check the progress by clicking your iphone on the left and then checking the download progress. As long as that is moving I would just leave it and wait but don't let your computer shut down.
-
After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again ,any solutions ?
Hello kumarsenthil210317
Check out the article below to start troubleshooting issues with touchscreen response.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Regards,
-Norm G. -
have a verizon ipad2 but i don't want to sign up for the 3g. I keep getting the irritating "you have not yet signed up for an account" message. how do i stop it?
never mind -- i found the answer in the "more like this" box. kudos, apple...
-
My iPhone 4s touch screen is not responding
Hi, my iPhone 4s touch screen is not responding. Please help! Thank you.
you can try to restart it
http://support.apple.com/kb/HT1430?viewlocale=en_US&locale=en_US
if it has no effect then one would suspect a hardware malfunction
Maybe you are looking for
-
Links do not open in new tabs in firefox 4
I have my preferences set to "open windows in a new tab." This worked fine until I upgraded to Firefox 4. Now, if I click on a link, it "overrides" the page: the new page appears in the same tab and the first page "disappears." This change has requir
-
how do I give new card info for billing
-
MIDL2311 error in Visual Studio 12
Hi all, We brought a project with an ActiveX Control over from VS 2008 to VS 12 and encountered this error: error MIDL2311: statements outside library block are illegal in mktyplib compatability mode : [ ] the error is discussed here, but when we loo
-
cannot open standard XI, the serial number is accepted but it does not recgnize the program. the drop list on goes to X standard not XI
-
Mathscript NaN initialize array LV 8.6
For those of us who purchased LV 8.2-8.6 Mac OS Dev Suite, the mathscript module will not initialize an array with NaN. That is, c=nan(m,n) and repmat(NaN,m,n) are broken. The only work around I can find is to replace a number, such as "0": InT=repma