HT202157 Apple TV not conneting

Hi my Apple TV is not connecting , I did reset it works for a day after same thing not connecting any suggestions?

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    1.    Restart the Apple TV (Settings > General > Restart).
    2.    Restart the Apple TV by removing ALL the cables for 30 seconds.
    3.    Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5.    Restore the Apple TV (Settings > General > Reset > Restore)

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I have windows xp sp3, run Mcaffee security software- when I open I-tunes it does open however it will not connet to the I-tunes store. I-Tunes diagnostic indicates that it does connect to internet but the secure link to I-Tunes fails.

I have windows xp sp3, run Mcaffee security software- when I open I-Tunes it does open however it will not connet to the I-Tunes store. I-Tunes diagnostic indicates that it does connect to the internet but the secure ling to I-Tunes fails. I-Tunes diagnostic attached. Hope some one can help. Microsoft Windows XP Professional Service Pack 3 (Build 2600) Dell Inc. MP061 iTunes 11.0.2.26 QuickTime 7.7.3 FairPlay 2.3.31 Apple Application Support 2.3.3 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0012B5500B576CC8 Current user is an administrator. The current local date and time is 2013-04-28 10:27:11. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Mobility Radeon X1400 **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.2.26 is currently running. iTunesHelper 11.0.2.26 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {7282B8D2-078A-4414-82D6-A506F9C935D0} Description: WiMAX Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 255.255.255.255 Lease Obtained: Wed Feb 13 12:30:29 2013 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {9CE46F79-8015-4C15-A074-B1ACA4388E56} Description: Sierra Wireless Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {1A876FC9-50B6-4101-8E4F-838AF1D1CB32} Description: Dell Wireless 1390 WLAN Mini-Card - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {E64A2DD8-7A18-4784-8DC0-08B143E504A7} Description: Broadcom 440x 10/100 Integrated Controller - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 10.0.40.20 Lease Obtained: Thu Aug 23 15:54:15 2012 Lease Expires: Thu Aug 23 17:54:15 2012 DNS Servers: Adapter Name: {2A9F97F5-D693-427F-BA40-9C3AA36937B1} Description: WAN (PPP/SLIP) Interface IP Address: 107.42.83.109 Subnet Mask: 255.255.255.255 Default Gateway: 107.42.83.109 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: 66.1.77.7 68.29.73.7 Active Connection: Mobile Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2013-04-16 10:14:47.

Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time.

TS1363 my ipod is no working is tell me disk mode is not connetting to my computer

my ipod is not working is tell me disk mode is not connetting to my computer help me please

Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

I can not connet to app store from my iphone

I cant not connet to appstore from my iphone 4s, why?

First I would make sure your clock is set to set automatically (Settings - General - Date and Time - Set Automatically)
Secondly, sign out and back in of your iTunes and App Store (Settings - iTunes and App Store - tap your Apple ID at the top - Sign out. Then sign back in.)
Hope this helps you!

My apple is not activating,Asking for Apple ID &p.word, I have entered the apple ID which i was using to download all apps,but it wont work, Now system is saying that your apple Id is wrong, My question is Can there be two apple IDs?

My apple is not activating,Asking for Apple ID &p.word, I have entered the apple ID which i was using to download all apps,but it wont work, Now system is saying that your apple Id is wrong, My question is Can there be two apple IDs? My apple ID is my Yahoo mail it self, but not able to log in to Icloud, Can any body guide, Why, I can not.

Hi dip_kinu,
I apologize, I'm a bit unclear on exactly what device you are trying to set up and what is happening when you try to do so. If you are having issues remembering your Apple ID, or feel like you may have set up multiple Apple ID's, you may find the following page helpful:
Apple - My Apple ID: Find your Apple ID
https://iforgot.apple.com/appleid
Regards,
- Brenden

Apple remote not working

My Apple remote is not working with my MacBook. The Mac OS X 10.5 Help Knowledge Base says to go to Security > Systems > and Disable remote control infrared receiver. I don't have a systems button or box nor the checkbox to Disable remote control infrared receiver. And, my MacBook has an infrared receiver.

Hi Focus,
I have the same problem. When I update from TIger to Leopard the front row apple remote still working. But is been a long time the last time i used and now on 10.5.2 osx the apple remote not working as I imagine.
I read some answers that help me understand better the problem. My check box of "disable remote.."is unchecked and I saw a "pair" button and try to pair with my apple remote. The tips told me to HOLD "menu" and "next" buttons of apple remote to pair him with computer. And Works fine. So I try to push only Menu button (as I've done so many times on tiger) but still does not working. So I realize the command to "start front row from apple remote" now on Leopard 10.5.2 is MENU+NEXT buttons and does not anymore only menu button. For me works like this.
While I write this answer I try again push and hold only MENU button and after almost 2 or 3 seconds holding button appears on screen an virtual image of my apple remote signaling to replace the battery, may be now will be works only on push menu, but I need to change the battery first.
I hope help somebody.

To download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

to download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Do they launch OK while in Safe Mode?

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

I have just updated my iPhone 4 with latest IOS 7 and now wi fi greyed out and Bluetooth not working. Tried reset, restore everything - no use. Its out of warranty too. I refuse to pay for a new phone when clearly this is an apple issue not phone issue.

Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

HT4352 Do u have to have a computer/pc to use home sharing? I have apple tv not sure if it's 2nd or 3rd generation or even if it's first generation. My laptop is broken and in the shop, can I not run my apple tv off my iPad?

Do u have to have a computer/pc to use home sharing? I have apple tv not sure if it's 2nd or 3rd generation or even if it's first generation. My laptop is broken and in the shop, can I run my apple tv off my iPad?

If you have home sharing turned on in the settings of your apple tv and your iPad you can AirPlay from your iPad to the apple tv. When you play a video there is a tv icon on the right side of the play/pause/fwd/rwd icons. Click that and choose your apple tv. Your apple tv and iPad must be on the same network.

I cannot pay my outstanding balance as Apple will not let me.

How in the world would I pay my outstanding balance of 40 dollars If apple will not let me? I had already voiced my concerns to apple via email and the only means I could pay my outstanding balance as per their instruction is through itunes gift card. I am unable to use credit cards or debit cards as my apple id account is associated with too many cards (Yeah Right) so in effect I am compelled to purchase an itunes gift card which I did from an online store. HOWEVER, I am unable to use the said gift card as it is only for the US itunes store as I found out in my attempt and my account is set on the Philippine itunes store which renders the gift card absolutely useless; furthermore I cannot switch countries due to the RESTRICTION. I went to support AGAIN and still got the intstruction that I need to use itunes gift cards to pay the balance. This time I went to a Power Mac center and told me that they do not sell itunes gift card for the itunes Philippine store and in fact they and all other branches are not engaged in selling itunes gift cards anymore. I went to other retail stores and told me itunes gift cards are readily available for purchase but it is for the US store only and NEVER for the Philippine store. In fact, they told me that itunes gift cards for the Philippine store DOES NOT EXIST. I went back to the Power Mac center, told them this and they did confirm with the fact that there is no such thing as an itunes gift card for the Itunes Philippine store and they even suggested that I need to make a new account. ***? I emailed apple about this and up to this moment no reply. Now, how am I supposed to pay my outstanding balance? This is such a huge inconvenience in my part, I wish apple would have been more wiser in giving instructions. Now, anyone... Suggestions?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond I do not understand how a company like Apple puts experts to help users Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

I don't want to know how to delete duplicate photos anymore. I would like to know why Apple have not put in delete duplicate option menu in iPhoto? Very curious. Is it to frustrate users, so they have to go out and buy another apple photo product?

Just want to know why Apple have not made an options menu to remove duplicate photos in iPhoto? I know about downloads you can purchase to delete Dups, but I'm very interested to find out from apple themselves as to why they left this out, to die without knowing this is like having viruses on a pc or waiting for the web page to pop up on windows...
Option
A. Is it to annoy the user, to frustrate them enough to go out there and buy another apple photo product?
Or
B. Is it to annoy the user, to frustrate them enough to commit suicide, to reduce population in the world?
Is there a third reason? Can someone help me, otherwise I'll have to go with option B.

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

Why is my Apple ID not working in iTunes and App Store on my iPhone? Nothing happens if I click buy for apps or music. If I then go to settings/iTunes App Store my Apple ID is not there. If I then enter ID and password it does not save or link to account?

Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.

LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck.

Can't use Find My Friends on iPhone due to Apple ID not being verified. Can't do this as I can't access my .mac email any longer and I can not change the primary e-mail address for my Apple ID!

Can't use Find My Friends on iPhone due to Apple ID not being verified.
Can't do this as I can't access my .mac email any longer and I can not change the primary e-mail address for my Apple ID!
So my options are:
Create a new Apple ID, use that and lose all the apps I've purhcased with it (a fairly substantial amount)
Somehow Migrate these purchases over to a new Apple ID
Apple let me change the primary ID for the account
Anyone else ran into this before?
I've tried accessing the mail through a mail application using the correct server information, and trying both the old 6 character password and the one I had to change it too after they updated the security guidelines - neither work.
Help would be greatly appreciated as I can see more services down the line not working without the address being verified!

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You should not need to verify the old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT202157 Apple TV not conneting

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