HT202157 Apple TV update problems - hanging.

Trying to update apple TV but it's been over 2 hours and it seems to be stuck. Staus bar is 75% updated. Message reads " Step 1 of 2: Preparing update...Do not unplug your apple TV while updating."

Hello Cap5,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Open iTunes on your computer
Connect your Apple TV to a computer:
Apple TV (2nd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.
Apple TV (3rd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports. Connect the power cable from your Apple TV to a power outlet.
Click Restore Apple TV from the Apple TV summary page. This step may take some time, depending on the speed of your Internet connection.
Note: If you don't see the above screen in iTunes, it may be necessary to choose Apple TV from the upper right of the iTunes window.
During the restore, do not unplug any cables.
After the restore process completes and the Apple TV icon disappears from iTunes, disconnect the micro-USB and power cables (if applicable), then reconnect to your TV with HDMI and power cables.
Best of luck,
Mario

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HT202157 Apple TV update 5.2 does not work for device

This is the second time and second device that the Apple TV update did not work. Please help.

Welcome to the Apple Community.
If you are using ethernet, try the update with wifi.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

Apple Software Update problem on Windows 8

Hello everyone,
After I updated iTunes to the 11.0.3 version I receive this weird error message from the Apple Software Update application:
I deactiveted my firewall and Windows Defender in case they were blocking it,but unfortunately I had no success.

Have you tried to uninstall & reinstall iTunes???
How to uninstall iTunes in Windows 8 - Microsoft Community
Then reinstall here: www.apple.com/itunes/download
Requires the 64-bit installer.
Hope this helps.

Apple tv updating problem.

when i was updating my apple tv the power were cut off now the device is not displaying anything also the white light at its front is flashing. can anyone help me ?

Welcome to the Apple Community NTotakhil.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

Apple TV update problems

Apple TV problems after last update. Can't access movie previews or Vimeo. Can access youtube though. Connection speed is good. Could apple write a patch for this issue? I see many many other people have the same issue but as yet there doesn't appear to be a fix. Have already tried their 'solution' to no avail!

Solved this by looking at a different discussion. We pressed 'down' and 'menu' on the AppleTV at the same time and held them down. Had to do this several times, then got a message to say we needed to restore using a micro usb cable. We bought a micro usb cable from Maplins for £9. Attached AppleTV to computer using cable with ITunes open and restored to factory settings. ITunes also then said AppleTV was updated. Then had to plug back into TV and go through set-up procedure as when new. Lost nothing except a few settings - like how you want photos displayed, but now working perfectly. Also talked tp Apple Care about home sharing and apparently ICloud had some problems on Friday which is why photo stream hadn't picked up all the new photos we'd put on. That's now working OK too.

HT202157 Apple TV update

My apple tv has a box saying "new software to update the tv has been found. it is strongly recommended to update now"
I press the centre button on the remote to do update and nothing happens. I could still use the menu behind the info box but it want go away fore to do anything

I'm not entirely sure I understand your symptoms, but it sounds like you're having trouble updating your Apple TV software.
If your Apple TV is having trouble updating and it's running 5.1 software and you are connected to your LAN with an ethernet cable, an easy way to get the update working is to disconnect the ethernet cable and let the Apple tv connect to your wifi network. There is a bug which affects certain routers when using ethernet cable connection. After 5.1.1 is installed, you can reconnect the ethernet cable.

HT202157 Apple TV update stopped in step 1 of 2

Apple TV 3 updating stopped in the 80% of step 1 of 2

Well this happened to me to. Against the warnings I unplugged Apple TV and plugged it back in. It came back up fine. Ran software update and it downloaded and installed without an issue this time.

Apple Software Update Problem

Hi, my Software Updates stopped working, it starts, but with something like 5% of checking new updates completed, it stops, and stays like that, nothing appears, any one have anything like this?
it's a macbook white, nothing outside normal installed.

See if this helps.
First:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Second:
Fix for Software Update
See Troubleshooting Automatic Software Update in Mac OS X.
Delete the following files:
/Library/Preferences/com.apple.SoftwareUpdate.plist
/Home/Library/Preferences/com.apple.SoftwareUpdate.plist
/Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist
"xxx" is a number.
/Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)

HT202157 Apple TV update is not working

It appears to download, goes to Step 1of 2 and then gets almost to the end of the first step then quite and displays that it was unsuccessful. Tried turning off the Apple TV as suggested three times to no avail. I'm getting ****** off.

Connect the ATV to a computer running iTunes and restore.

Apple software update problem *please help

i cant use the software update
this has been going on for over two months
i cant connect to the server
please help

The IP of your Software Update Server looks strange, not sure if it's correct or not. But it looks like a hamachi IP (VPN).
Not sure though.

After update iTunes to the version 11.2.2(3) on MacBook Pro I cannot connect any apple device. iTunes is "hanging". do U have the same problems?

after updat iTunes to the 11.2.2(3) ver I cannot connect any device iTunes after connect device (iPad3, IP5S) is hanging.. and I have to force iTunes to close. do U have the same problems?

Hey there Michal115,
It sounds like you are unable to connect your iOS devices without it becoming unresponsive. That would frustrate me too. I would use the following article about that very issue to help you resolve that:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Start with these 3 steps to make sure the other devices are up to date as well, and there is additional troubleshooting to be done in the article if needed:
Install any available software updates for your computer.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
Update iTunes to the latest version.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
For Windows: Use Apple Software Update, or download iTunes from the Apple website.
Test with automatic syncing disabled.
For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
Thank you for using Apple Support Communities.
All the very best,
Sterling

ITunes 5 Won't Install -- Hangs on Unscheduling Apple Software Update

Windows 7 64bit
Trying to update from last version to new version. Install goes until it hits the part where the dialog box says "Unscheduling Apple Software Update," the green bars goes a partial way, stops, retreats. Another dialog box appears and says "There is a problem with this Windows Installation Package. A program required for this installation could not be run. Contact..."
Then it backs out and reverts to the original/last iTunes version.
Any suggestions?
Thanx!

Here's the deal -
1. can you install itunes via the APPLE SOFTWARE updater?
I couldn't so I downloaded ITUNES and tried to install it that way.   Hence I got the same error hang as you. Nothing worked, (Multiple attempts at uninstall reinstall, stopping of Services, Reg cleaners etc..)
2. If answer is NO to #1 you must fixe the APPLE SOFTWARE UPDATE Program.
OK so I couldn't find a Download for this.   But: if you have WINRAR, open the ITUNES.EXE and extract the APPLESOFTWAREUPDATE.MSI file. Execute the APPLESOFTWAREUPDATE.MSI separately.   And you will not be able to install it and have a similar issue as per your Itunes install.   This of course leads you to believe that the Itunes.exe install is also installing all of these components including the applesoftwareupdate silently.   It must BOMB at that portion of the install and you are done.
3. Your goal now is to get the applesoftwareupdate installed.   How do you do this. Well - here is what I did.
a. downloaded and RUN a PC Installer FIX it tool from Microsoft. This is a replacement for the older MSI fixer they used to use.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
b. It will list programs to attempt to fix.
choose AppleSoftwareUpdate.msi
c. Once it is done, then reinstall apple program updater using
AppleSoftwareUpdate.msi
Finally it should install since the Microsoft tool appraently fixed corrupted installation files in your registry for this application.
(Please note: that I also disabled any apple related services such as BONJOUR or IPOD DEvice RUN: services.msc to get there - although this man not be necesarry.)
Hence Launch this APPLE UPDATE SOFTWARE (Click the ICON in your Start menu) it should list ITUNES
select ITUNES from here and it will update.
KEY HERE is to ONLY UPDATE APPLE Stuff via the APPLE SOFTWARE UPDATE program. If that program is not working fix it. Then Bingo.
I am sorry to see folks having this problem for weeks.
APPLE,   Spread the word. PC's can get corruption in the registry on your product should the update be stopped or computer shut off during an update. etc...   Please improve your software updater program to check for invalid registry upon launching the app. This will prevent people thinking it is an APPLE issue. It appears to be a problem on your PC's registry settings for the APPLE Software update.
Bruno Ricci

I'm not able to download Itunes. I keep getting this Apple Software Update message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your package vendor"

Not able to access Itunes store anymore. Just quit working for no reason. I've tried deleting Itunes and related components from the Control Panel, but when I try to remove Apple Software Update, I get a message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor". Not sure what this message means. Am I suppose to contact Apple ? What is meant by package vendor ?

Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait

I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ??

I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!

I am experiencing the exact same issue during the installtion process for iTunes 10.5.
I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP!

Will apple next update to help fix the location following data problems will the ipod touch 2g be included ?

will apple next update to help fix the location following data problems will the ipod touch 2g be included ?

Chances are the 2g itouch will not be included in the update. Also no one yet knows if it will be fixed in the next firmware but apple has said they know of this bug.

HT202157 Apple TV update problems - hanging.

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