HT202157 I have rented movies but cannot watch. It says go to download and I do
I have rented movies off my Apple TV but cannot watch them. It says go to download but there is no downloads. There used to be a rented movie heading which is no more.. Help pease. As I have lost a fair amount of money..
Go to Settings -> iTunes Store and click on your Apple Id then sign out
Use the Menu key to return to the Settings Menu - Select Genetal and scroll to the bottom and select Restart
Go to Settings -> iTunes Store and click on your Apple Id then sign in
Menu back to the main screen - Rentals should now appear.
Similar Messages
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I just rented an HD movie, but it's taking too long to download and I would now prefer to download the regular version. Is there a way to change the quality without paying agin?
Welcome to the Apple community.
Unfortunately you cannot re-download rentals, allow it to finish and enjoy it and consider the situation for further rentals.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps. -
I rent my movie but my computer shut down during the download and I cant see my movie !?
i rent my movie but my computer shut down during the download and I cant see my movie !?
Re-download a rented movie after a factory restore?
This is archived so I hope this helps. -
Rented a movie but cannot watch it; It shows random color screen with correct voices
I cannot capture the movie, but it has many random colored box.
The movie is "Red riding hood". I rented it.
I wonder if anyone here can help me and also point me to where I can refund this. It looks like I won't be able to watch it.Hi Tanin,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
probably will never rent anything from itunes again. I rented a movie on iphone but cannot watch it on my ipad or macbook. this is ridiculous..i am very disappointed. and the 2 days expiration is another absurd thing. bc i typically dont have the time to watch a 1 hour and 30 minutes movie but will watch a little every morning for a week to finish. this 2 day expiration force me to waste my time watching the movie. very, very dissapointed. next time ill rent from google. this kind of mistake should not be made by apple.
Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no. -
I have downloaded a movie off iTunes and when I tried to press play it said"cannot open" I have received an email of my purchase but cannot watch the movie ,what do I do ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
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I connot download rented movies but have no problem downloading purchased movies. Anyone else ever have this problem?
See "Can I play my rental on more than one device?" here:
http://support.apple.com/kb/HT1657 -
when renting movie, Can i watch when buffering or do i have to download it in full and then watch?
You can start watching it whilst it's still downloading - but if you have a slow internet connection then you may want to wait for it to finish downloading first, otherwise you may catch up with it and have to wait for more of it to download
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I have a 27" desktop mac running with OSX 10.6.8. The bluetooth keyboard started not typing when some of the keys are pressed. Plugged in a wired keyboard, started doing the same thing. When opening up a browser or application, the cursor moves but cannot select anything. Suggestions?
Maybe something in these Apple support articles will help.
Keyboard Doesn’t Work
Keyboard Keys Do Not Respond
Keyboard/Mouse – Troubleshooting Wireless -
I'm new to iPad mini and uv I'm trying to get a movie I purchased to where I can watch it offline but when I click the option to download and watch offline it keeps giving me and error with download try again later I have a good wifi connection ??
You have a "good WiFi connection". What does that mean exactly? Can you send and receive email and are other internet related activities working OK for you? Have you tried restarting or rebooting your iPad? Sometimes that helps. If nothing else, it's a good place to start.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection.How do I get it?
There is nothing wrong with my internet connection.
Is that a -50 error message, jolyn?
If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I have downloaded 2 rented movies. I can find then in my downloads but can not find then in iTunes. I read the others that have had the same problem an I can't find the rented in iTunes
Hey rangermikegsm,
Welcome to Apple Support Communities.
It sounds like you’re concerned because you don’t see your rentals in iTunes, but they appear to have downloaded. Take a look at the article below and check the Rentals tab in iTunes on your MacBook.
About renting movies from the iTunes Store - Apple Support
Find movies you rented previously
Find your movie on the device you used to rent it.
On a Mac or PC: Go to the Rentals tab in the Movies section of the iTunes Library.
On an iOS device: Go to the Rental tab of the Videos app.
Using Apple TV (2nd or 3rd generation): Look in the top shelf of the main menu.
Ciao,
-Jason -
Ok I rented a movie off of iTunes and it worked but then I got an update so I did it not it still says I have the movie but I can't fined it .. It tells me to go to my downloads ?
You can do it by manually managing music and videos. See:
iOS: Issues syncing content with multiple computers using iTunes
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar.
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions -
I have a receipt for a rented movie but can't find the movie in iTunes or on Video app.
I have a receipt for a rented movie but can't find the movie in iTunes or on Video app. Shouldn't it show in my movie file on iTunes or Video app on iPad?
If you rented it on your iPad then it should have downloaded into its Videos app - if it hasn't completed downloading then it might still show in the iTunes app in a Downloads tab in it (Downloads only shows if there are downloads happening), the iTunes app on your iPad is just the store.
If it doesn't show in Videos then does it show via the iPad's spotlight search screen : pull down the centre of the homescreen (not from the very top of the screen, that will open Notification Centre) ?
If you rented it on your computer's iTunes then you will have to connect the iPad to your computer's iTunes and use its Movies tab to move it over to the iPad - rentals are a one-time only download, so won't show on your iPad for redownloading.
If you can't find it on the device/computer that you rented it on then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com -
I have rented movie on my apple tv. It stopped in the middle now i can't start it agen. it tells me to go to settings, download but no opption exists.
Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen
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