HT202157 My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updating. I have waited 24 hours... No change. What do I do?

My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updating. I have waited 24 hours... No change. What do I do?

You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

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HT1494 Had trouble updating ipod nano, followed instructions for resetting it, didn't work the way it said. First, msg saying "do not disconnect", then msg saying "ok to disconnect". I disconnected, now my screen is frozen with "ok" msg...?

Can anyone tell me how to un-freeze my ipod nano screen. Tried to do a reset as instructed, and now my screen is frozen with the message "ok to disconnect".
Cant even turn it off now.

Did you follow the steps in this article?
How to reset iPod
Is the hold switch in the Off position?
B-rock

Hi, so today i decided to update my iPhone 4 from ios 4.3.5 to ios 6.1. But it keeps giving me the 3194 error, which means my device is somewhat not eligible. So can i update or not? since apple has stopped signing ios 5...

Hi, so today i decided to update my iPhone 4 from ios 4.3.5 to ios 6.1. But it keeps giving me the 3194 error, which means my device is somewhat not eligible. So can i update or not? since apple has stopped signing ios 5...

OMG guys, i got it to work. Here's how:
1. kill everything on your iphone 4, settings, contents...
2. now uninstall itunes and install the latest one again
3. now update
Good luck everyone
<Edited By Host>

TS2972 i have done all 7 steps recommended by the troubleshooting articles and only when i restart my router does my library show on apple tv2 but only for about 5 minutes, this was never a problem before the updates of itunes and apple tv2,

i have done all 7 steps recommended by the troubleshooting articles and only when i restart my router does my library show on apple tv2 but only for about 5 minutes, this was never a problem before the updates of itunes and apple tv2, i have spent insane amounts of money on the apple store buying movies and tv shows that i cannot watch anymore, and no there is no firewall on my laptop nor my router, so no port configuration is needed
i have read many articles for this problem but there is no solution, some say restart the router, others say uncheck the option to sync iphone over wi-fi, others suggest not hitting the "done" button after setting up homeshare on itunes, NONE of them work. My itunes library disappears from ym apple tv 2 after 5 minutes or so

Did not work. I've selected iMessage to ON and left it. After a few hours I recieved a message "activation unsuccessful. Turn on iMessage to try again". This has been going on for the past 3 days.

I once created an account and changed meanwhile my Apple ID. Now, when trying to log in to iCloud, I get the message: "You are already logged in". I cannot get access to the account in the way, that, for example, the options appear on the right hand side.

I once created an account and changed meanwhile my Apple ID. Now, when trying to log in to iCloud, I get the message: "You are already logged in". I cannot get access to the account in the way, that, for example, the options appear on the right hand side.
What can I do?

Thank you, pvonk, but:
To be more precise: I am talking about the logging-in within the System Preferences on my iMac.
When trying to log in with the old ID, I get no access, i.e. it says "Try again"...-Trying the same with the new one gives me the result I mentioned in my first question...
Now I found out how to do it: I had to erase all accounts-then I could sign in with my Apple-ID. Thanks again.

TS4268 After the update I am unable to log in to get iMessages. It says "Could not sign in. Please check your network connection and try again". My phone is connected to Wi-fi. What should I do?

After the update I am unable to log in to get iMessages. It says "Could not sign in. Please check your network connection and try again". My phone is connected to Wi-fi. What should I do?

Hi andrea110,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
The settings are the same for iOS 7:
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755?viewlocale=en_US
Cheers,
- Judy

HT1657 I started watching a rental. A "new update avalible" popped up, so I clicked it to move it out of the way. Now my video disappeared and I don't want to pay another 5 dollars to rent it again. What do I do or click?

I started watching a rental. A "new update avalible" popped up, so I clicked it to move it out of the way. Now my video disappeared and I don't want to pay another 5 dollars to rent it again. What do I do or click?

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I have a 13.5 month old Ipad2, wifi only that has had problems with wifi com from the beginning. I am learning that this is not unusual for apple. Any suggestions?

I have a 13.5 month old Ipad2, wifi only that has had problems with wifi com from the beginning. I am learning that this is not unusual for apple. Any suggestions?
ronald1094

Try #5.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
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    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
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~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My phone is not working the way it did before the manditory iOS 7 update.

My phone is not working the way it did before the manditory iOS 7 update. It freezes, it lags, I get kicked out of my apps, my messages do not send half of the time, I can't view the pictures in my camera roll if I enlarge them, and the phone glitches randomly. How can this be fixed or what do I need to do to get it replaced??

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Restoring > http://support.apple.com/kb/HT1414
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I have moved to the country where my internet speed is slow. I am running some auto updates that keep timing out half way through. Can the time out be shut off to complete the update?

I have moved to the country where my internet speed is slow. I am running some auto updates that keep timing out half way through. Can the time out be shut off to complete the update?

bondod wrote:
Can the time out be shut off to complete the update?
I'm not sure about that. But what you could try is to set the Update Preference to "Manual" and try updating at a time when the Network may not be as busy, like late at night or early in the morning.
Just an idea.

I recently backed up my iPad and then I restored it to factory settings. Now, I want to restore it from the back up that I created, but it will not accept my Apple ID password. Is there any way that I can save my data?

Hi,
As I have said in the title, I was supposed to do a restore on my iPad for work. I backed up the device and then I restored it to factory settings as I was instructed. Now that all of that is complete, I tried to restore it from the back up point I created and it will not recognize my Apple ID password. I really hope that I won't lose all of my data, but I don't know what else to do. I have tried entering my password numerous times. I really hope that someone can help me.

Restoring an iPad from an iTunes-generated backup should not require an Apple ID password.
Did you encrypt the iPad backup? If so, then trying to restore will require entering the encryption password.

I cant connect to my wifi due to the fact that it says its a wrong password and ive tried resetting all the ways i can and it still says i have the wrong password what can i do

i cant connect to my wifi due to the fact that it says its a wrong password and ive tried resetting all the ways i can and it still says i have the wrong password what can i do

Do other devices connect to the same wifi router?
Have you tried powering off and then back on the router?
Did you connect before OK?
Have you reset the iPod?
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Reset network settings: Settings>General>Reset>Reset Network Setting
-The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

We could not complete your Apple iTunes Store request. Unknown error 5002.

I upgraded to iTunes 7.7.0.43 and am no longer able to connect to the iTunes Store with my AppleID. Here is the exact message I receive:
+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).*+
+There was an error in the iTunes Store. Please try again later."+
Well...I've tried for two+ days now. I've been through all of the help/debugging suggestions (e.g., flushed dns, checked firewall, etc.) but still no luck. Please note that I AM able to connect to the iTunes Store using an older AppleID, but it's not the one that has an account balance.
Please help!!

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+"*We could not complete your Apple iTunes Store request. An unknown error occurred (5002).+*
+There was an error in the iTunes Store. Please try again later."+
Since I can connect to the iTunes Store from my PC using other AppleID's, it stands to reason that this particular problem is with the iTunes Store servers and not with the PC configuration.
APPLE TECHS: Any updates/suggestions you might have would sure be helpful.
null

My iPad no longer switches screen when i go from holding it horizontal to vertical. How can I change it back in settings to have the screen look the way I am holding the iPad

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If you see a lock icon in the upper right corner of the screen - then the screen orientation is locked.
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If you are unable to sign into http://appleid.apple.com you will need to contact Support. Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com . Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

HT202157 My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updating. I have waited 24 hours... No change. What do I do?

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