HT202157 My Apple TV will not update and it is connected via ether not wireless
I have an earlier version Apple TV and I have tried to update it several times using several methods. I am connected to the internet via ether and not wireless and teh signal is good. I can stream without any issues ever. the update is downloaded fine but not installed. I get a failure to update message. I have tried to updat normally, restore, reset, etc...... I have no more ideas.
Welcome to the Apple Community Bro.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
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My iphone 3 8gb will not update and is stuck on 4.2.1 anyone help??
can anyone help me with my iphone 3 8gb it will not update and is stuck on 4.2.1, everytime i stick it on itunes it just moves the update to a later date everytime, so anyone if you can help me i would be grateful thanks.
" my iphone 3 8gb it will not update and is stuck on 4.2.1, "
That is correct. ios 4.2.1 is the latest available for your iphone. -
HT5958 Existing projects will not update and are not available for Final Cut Pro 10.1.1?
I have updated to Final Cut 10.1.1 but existing projects from previous version will not update and are not available. Have tried to re-install Final Cut as well as bring the projects to another computer which has the update, but they still will not update. Has anyone else encountered this problem and is there anyone who can assist?
In the Finder take a look at the path where your old projects and events are stored. They should be in Final Cut Projects and Final Cut Events folders respectively. Those folders need to be in Users/user/Movies on the boot drive and/or at the root level of other drives for FCPX to see them.
If that's indeed the case, then you should be able to get them updated ny using the Update Projects and Events command form the File menu and then clicking on Locate.
Russ -
Mac os x lion 10.7 on mac book pro not updating and running very slow
i am using mac os x lion 10.7
problem it is not updating and running very slow. How to improve?If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.
Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: You copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. That's all there is to it. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.
Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. If you can't satisfy yourself that these instructions are safe, don't follow them.
The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Triple-click anywhere in the line of text below on this page to select it:
clear; PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && o=$(sed 's/^/ /' <<< "$o") && printf '\n%s:\n\n%s\n' "$1" "$o"; }; PC () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); PR "$1"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; PN () { [[ $o -eq 0 ]] || printf "\n%s: %s\n" "$1" $o; }; a=$(id | grep -w '80(admin)'); [[ "$a" ]] && sudo true && r=1 || r=; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && ! "$r" ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; PR "POST"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); PN "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$( printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]} ) || o=; PR "Total CPU usage" && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); PR "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; PC "cron configuration" /e*/cron*; o=$(crontab -l | grep [^[:blank:]]); PR "User cron tasks"; PC "Global launchd configuration" /e*/lau*; PC "Per-user launchd configuration" ~/.lau*; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); PN "Restricted user files"; cd; o=$(find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); PN "Font problems"; for d in {/,}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); PR "$d"; done; [ "$r" ] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l | grep [^[:blank:]]); PR "Root cron tasks"; }; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; exit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important, so don't worry about it.
The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.
You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again.
Please note:
☞ This procedure is all copy-and-paste — type nothing in the Terminal window except your login password if and when prompted.
☞ Remember to post the output. It's already in the Clipboard when you see "[Process completed]" in the Terminal window. You don't have to copy the output; just paste into your web browser.
☞ If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary. -
I need help in working out this problem I am rtrying to sort out why my computer will not update and i am connnected to internet is it better to remove and install again if so which is the best way to do this as i am getting error messages when i try to update or connect to itunes store. telling me i am not connected.
Thanks LisaTry this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
while updating my iphone software it got intruppted and now showing connect to itune not getting restored please help
Try doing a hard reset on the phone;
1. Hold Home and Sleep/Wake buttons at the same time;
2. Wait for the Apple logo to appear (ignore the slide to Power Off option)
3. Let go of the buttons when you see Apple on the screen
4. Allow iPhone to reboot;
If you are still unable to get the phone to power on, charge, or connect to iTunes; it could possibly require service. (hardware replacement) -
10.7 update and now my iphones/ipod is not being recognized.
10.7 update and now my iphones/ipod is not being recognized in windows 7 service pack 1. I have 2 iphones and an ipod 3G. I have to go into services and stop the apple mobile device and start it up again to get my devices recognized. Anyone else having the same issue? One of the iphones is not upgraded to the new iOS, the other phone and the ipod are updated.
Hi,
You probably need to update to Snow Leopard10.6.8
Click Apple icon top left and click Software Update and keep doing that until it says software is up to date.
That should bring your itunes to the correct version.
Hope this helps,
Alan -
My iphone 4 randmonly started going into recoveery mode when i was trying to download ios 7.1, and now the apple logo will come one and then fade to black and continue this process. My iphone wont restore either and will get the 3194 error message.Help please!
Hello chindeepchow,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#3000
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Have a nice day,
Mario -
Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
E52 Date Display does not update and reflect the c...
Right from day 1 the display date of my E52 does not update and reflect correct the correct date. Got the phone replaced once still the same issue. Called the customer service and they say there is no such problem with E52. They asked me to go to the repair center...(isnt that ridiculous to ask a customer of a new phone to do so?). I went to the repair center with a hope that they will replace it for me but all in vain. They also gave me a ridiculous answer that Nokia does not have a replacement policy...and I was like so is it Nokia's policy to sell broken and faulty mobiles? I was utterly dejected. The electronic store where I bought also refuse to replace because they think there is a problem and no matter I get it changed it will recur. I still do not have a solution as all my ways of getting this problem resolved are exhausted. Anyone has a solution or came across this issue which can be solved without repairing?
Ok let me state my problem. There is a date display and at midnight the date should automatically change to the next date. However that does not happen. The dealer makes the following changes Control Panel>Settings>General>Date and time> Automatic time update> On and this does not solve the problem. Then I get the mobile replaced and that too has the same problem. after going through all permutations and combinations the problem persists. To quote the email from the Contact center for Nokia in HK this was what was suggested
Menu→Ctrl. panel→Settings→General→Date and time→Time zone→please select Hong Kong→Automatic time update→please select Off
However, if the situation still occurred by following the above settings, please be advised to bring your Nokia E52 along with the valid sales invoice to one of our Hong Kong Nokia Care Centres for the handset checking since we do not have such arrangement of replacing a new phone to you.
Please help!!! -
HT6147 Why haven't they done a patch for those of us who have not updated and prefer to use iOS 6?
Why haven't they done a patch for those of us who have not updated and prefer to use iOS 6?
Totally agree with Andy. Apple needs to support its users whether or not they decide to update to iOS 7.
The reviews from i Pad 3 owners (like me) is that when they've updated to iOS 7 they've experienced latency and sluggishness. Why would I ruin a perfectly good iPad by updating to iOS 7?
Please let me know where I can find a patch for iOS 6.
Thanks! -
cannot install itunes 7 because os 10.6.8 is needed. I select software update and the 10.6.8 is not available to be downloaded. I'm trying to load itunes to the iphone5
If you're using a PowerPC Mac, you can't.
If you're using an Intel Mac, phone the online Apple Store and order a Mac OS X 10.6 DVD.
If you don't know, choose About this Mac from the Apple menu.
(70291) -
My iphone4 when connected to any computer will not charge and is constantly connecting and disconnecting. It does the same with itunes so it doesnt really sync. Also when talking to someone, all of a sudden they cant hear me.
I'm having the same issue. I went to my local apple store and they could not work me into the genius bar so i made an appointment for tomorrow morning. The clerk did check the phone for the pink indicators at the top and bottom of the phone (where you plug in your USB or headphones) He said if you can see a pink indicator dot you may have gotten it wet, or had some sort of condensation in it, which could cause the plugs to not work.
In regards to people not being able to hear you, i'm waiting for my appointment tomorrow for more news! I would recommend taking it into your local apple store for more answers.
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