HT202159 an error has occurred

I lost internet connection while downloading the OSX and now it says an error has ocurred. any solutions?

Contact the Mac App Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account

Similar Messages

  • HT202159 "An error has occurred". I followed the procedures for restarting OS X 8.0 download but the "pause/download"  button was dead.  What next?

    The procedures for restarting Mountain Lions downlown do not seem to apply in my ssituation. Before today's impass I had failed twice to download then was able to start all over again from the beginning.  The system knew that I had purchased the program and allowed me to start again.  Both times i lost the data (6-8 hrs per attempt) in the downloads.  But that's not the problem that I am faced with now.  The techniques provided to restare don't work.  I can't initiate the program's download through "purchasing".  The message "an error has occurred" is persistent.  It don't disappear.  I reboot,  reenter the Apps Store.  There it is again. The "pause/download" button is dead,  Has anyone had a similar experience?  I wish Apple would supply a disk for this program.

    Welcome to the Apple Support Communities
    Press Shift key on boot, delete Mountain Lion installer from Applications, open App Store > Purchases and download OS X. If it doesn't help > http://www.apple.com/support/mac/app-store/contact

  • HT202159 "An error has occurred" in red trying downloading OSX Mountain lion without any option in grey Button

    I Purchased the update for Mac OSX Moutain Lion from Mac App Store. After several attempts to resume downloads. an message appeared as follow in red "An error has occured" The grey button next to it has no text in it and also does not respond when clicking on it. How can I restart or continue this download. U did try logging out and in again as well as restarting without any success. PLEASE HELP

    Make sure your Mac qualifies to run Mountain Lion >  Apple - Upgrade your Mac to OS X Mountain Lion.
    Disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy.
    Then try here >  Mac App Store: How to resume interrupted downloads
    If that doesn't help, click Store from the App Store menu bar top of your screen. From the drop down menu click Check for Unfinished Downloads.
    Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

  • HT202159 an error has occured

    To whom it may concerned:
    I purchased mountain lion to update my 10.6.8 Macbook. I was downloading with slow speed, so I decided to resume it when I receive faster Internet speed.
    However, when I tried to resume,  it shows "an error has occurred" and the download bottom didn't work at all.
    What should I do? Please advise ASAP.
    Thank you,
    April

    I was downloading with slow speed, so I decided to resume it when I receive faster Internet speed.
    April ...
    For downloading Mountain Lion from the App Store, a high speed (broadband) internet connection (consistent) is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    Stopping and resumeing the download on a slow connection could cause the download to time out.
    Keep in mind, if you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection.
    If you are near an Apple store, they may download Mountain Lion for you but no guarantees.

  • HT202159 an error has occurred with my download

    i tried to download the new OS X Mountain Lion from the app store and received "an error has occurrred with my download" any idea on how to resume or restart?

    Quit the App Store.
    Disable anti virus software and turn off the Firewal in System Preferences > Security & Privacy > Firewall
    Relaunch the App Store. From the menu bar top of your screen click Store > Check for Unfinished Downloads
    If that doesn't help, try here >  Mac App Store: How to resume interrupted downloads

  • HT202159 Mountain Lion Download: 'An error has occurred': Download stopped and its waiting for long.....download not starting

    I purchased Mountain Lion and it was downloaded upto 4.2 GB but then my internet connection went down and it started showing as 'waiting'. when the connection came back it didn't resume the download and vanished. On the 'purchases' icon in Appstore it says 'an error has occurred' and even after pressing download again and again The download is not starting. On the finder Mountain Lion Icon shows as waiting.
    What to do? I have tried unfinished downloads section in 'Store' but it says no unfinished downloads. Please help.

    You can have iTS clear the DL que.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT202159 osx mountain lion an error has occurred

    i cant download osx mountain lion it gets part way and then reports an error has occurred.....my imac is mid 2007 so is supposed to be able to be updated....i have been charged but cannot update.....!! help appreciated (ive tried to download 7 times now....

    -  Temporarily disable anti virus software if installed.
    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
    -  Third party download managers are not compatible with the App Store.
    For downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is Gstrongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    Keep in mind, If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband (high speed) access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.
    Mountain Lion is a 4.34GB file. If you are using a slow internet connection, the download may be timing out before it can finish. Your ISP determines your download speeds. Check with your ISP for upgrade options.
    According to Step 1 here >  Apple - Upgrade your Mac to OS X Mountain Lion.
    Your iMac should be able to upgrade to Mountain Lion.

  • HT202159 Error has occurred while downloading Mountain Lion

    An error has occurred and the button can not be clicked so I can't resume or restart download.
    btw got the free download because my mac is new.

    ok I solved it myself somehow.
    1 open App Store
    2 Sign in
    3 Go to quick links>account
    4 Unhhide Mountain Lion
    5 Sign out
    6 Sign it
    7 Go to purchase tab
    8 Mountain Lion has now an option to resume download.
    This worked for me.
    Good luck

  • HT202159 Whilst downloading mountain lion - I get in red "An error has occurred" and no ability to resume the download - amy ideas?

    I am trying to download mountain lion on to a mac pro but the message I get is just an error has occurred. any suggestions are very welcome.

    I was having this problem - I assumed it was the Apple server being overloaded, so I just kept retrying over the last couple of days.  All my apps were upto date, so was Software Update.  i tried logging out of the App Store, restarting and so on.  No joy.
    Anyway, eventually I did this, and it seems to have solved the problem.
    Sign out of the App Store (in the Store menu)
    Quit the App Store
    In Finder - Go>Go to folder...  (or Apple-shift-G)
    Paste in the following "~/Library/Caches/com.apple.appstore"
    It will take you to a folder.  Delete the whole folder and empty the trash.
    Launch the App Store.  Sign in and then reclick the Mountain Lion buy.  It won't charge you again.  It then started downloading.  I'm currently 5% downloaded - but I never got this far before.
    Hope this helps!

  • HT202159 while downloading mountain lion, a message appears " an error has occurred". Nothing happens when I press the resume button.

    while downloading mountain lion, a message appears " an error has occurred". Nothing happens when I press the resume button.

    Can you try to create a new User Account, and then pull the OS through there?
    Mac OS X 10.6: Creating a new user account
              http://support.apple.com/kb/PH6651

  • HT202159 I started download of OS X Mountain Lion and it stopped with "An error has occurred" with no option to resume download. When I go to appstore it shows but again.

    I started download of OS X Mountain Lion and it stopped with "An error has occurred" with no option to resume download. When I go to appstore it shows but again.

    Try this Discussion...
    https://discussions.apple.com/message/19032230#19032230

  • HT202159 Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work

    Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work. Tried to re download, but it states code has already been used

    Danielle...
    From the App Store menu bar top of your screen click Store > Check for Unfinished Downloads
    If that doesn't help, disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy.
    Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband (high speed internet) access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

  • HT202159 Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive same message.

    Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive the same message. I have uninstalled compressor and tried again. I get same results.

    Anti-viral siftware and firewalls can interfer with the MAS.

  • HT202159 The phrase "an error has occurred" shows up during download

    The phrase "an error has occurred" appears next to the app when I try to download Lion.

    -  Make sure your Mac meests the requirements >  System requirements for OS X Mountain Lion
    -  Disable anti virus software if installed.
    - Make sure there's enough free space to install Mountain Lion.
      Right or control click the MacintoshHD icon on your Desktop then click Get Info. You'll see Available and Capacity
      Make sure there's at least 15% free disk space.
    - Verify and if necessary repair any errors on the startup disk before upgrading > Using Disk Utility to verify or repair disks

  • HT202159 what do I do if it says 'an error has occurred'

    what do I do if it says 'an error has occurred'

    Hi mking656,
    Thanks for visiting Apple Support Communities.
    Try these steps if you're seeing an error when downloading OS X Mavericks:
    Mac App Store: "An unknown error occurred (100)" when purchasing
    http://support.apple.com/kb/TS3637
    Try the following steps to work around this issue:
    Quit App Store.
    Wait 10 seconds or more.
    Open App Store again.
    Navigate to the desired app.
    Click Buy.
    If the issue persists, try restarting your computer and attempting the app purchase again.
    Additional Information
    For other solutions to App Store issues, see Troubleshooting the Mac App Store
    Regards,
    Jeremy

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