HT202159 I started download of OS X Mountain Lion and it stopped with "An error has occurred" with no option to resume download. When I go to appstore it shows but again.
I started download of OS X Mountain Lion and it stopped with "An error has occurred" with no option to resume download. When I go to appstore it shows but again.
Try this Discussion...
https://discussions.apple.com/message/19032230#19032230
Similar Messages
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I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!
If you have Intego VirusBarrier X6 installed
1. Open /Applications/VirusBarrier X6.
2. Click on the "Surf" button.
3. Click on the "Ad Banner Filter" tab.
4. Click "OFF" next to "Banner advertisement filter".
5. Start the computer in Safe Boot, then restart the computer into normal mode.
If don't not have Intego Virus Barrier installed
1. Verify that the date and time is correct on the computer.
2. Safe Boot once, then restart normally, then try downloading again.
3. Try with a different user account if the issue persists
If the issue persists
Install Lion onto an empty partition (internal or external).
Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
Start from the clean installation of Lion.
Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process. -
I am trying to download mountain lion on to a mac pro but the message I get is just an error has occurred. any suggestions are very welcome.
I was having this problem - I assumed it was the Apple server being overloaded, so I just kept retrying over the last couple of days. All my apps were upto date, so was Software Update. i tried logging out of the App Store, restarting and so on. No joy.
Anyway, eventually I did this, and it seems to have solved the problem.
Sign out of the App Store (in the Store menu)
Quit the App Store
In Finder - Go>Go to folder... (or Apple-shift-G)
Paste in the following "~/Library/Caches/com.apple.appstore"
It will take you to a folder. Delete the whole folder and empty the trash.
Launch the App Store. Sign in and then reclick the Mountain Lion buy. It won't charge you again. It then started downloading. I'm currently 5% downloaded - but I never got this far before.
Hope this helps! -
While downloading Mountain Lion, I get a message: An error has occurred. Any fix?
Does anyone have any idea why I cannot seem to download and install Mountain Lion? I get a following message: "An error has occurred" and I cannot tell if the download even occurred.
I tried to do that but the error message remains in the box showing I purchased ML and the rectangle to right of the message, which would normally be where one clicks to re-download the app, is blank and inoperable.
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Every time I try to download Lion, the download, the download appears to start, but then stops, saying an error has occured, with nothing downloaded, and the App icon disappears from the dock.
Has anybody else experienced similar?same problem and precisely with the OS X lion up to date program.
I called apple but they said there's nothing they can do for now. there are many problems they are trying to resolve and one of them is the up to date program.
the only solution available they said is to wait. but they didn't specify for how long.
One would think that they'd test their solution well when they took the decision to make the OS available only though the appstore or at least offer a back up solution should people be unable to obtain it like it is the case for us. -
updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?
It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0 -
I'm trying to download 0S. X Mountain Lion and it says I have 15 hours left. Is this normal?
I'm trying to download 0S. X Mountain Lion and it says I have 15 hours left. Is this normal?
Copper_Crown wrote:
It appears I have all bars.
I understand you are talking about your WiFi connection bars.
This does not mean your internet is as fast as your WiFi - rarely is.
Your unupdated system has little impact on the speed of the download. -
I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
HT202159 an error has occurred with my download
i tried to download the new OS X Mountain Lion from the app store and received "an error has occurrred with my download" any idea on how to resume or restart?
Quit the App Store.
Disable anti virus software and turn off the Firewal in System Preferences > Security & Privacy > Firewall
Relaunch the App Store. From the menu bar top of your screen click Store > Check for Unfinished Downloads
If that doesn't help, try here > Mac App Store: How to resume interrupted downloads -
I have tried to download iTunes five times this afternoon to my new computer using both Fire fox and Explorer. Each time after it downloads I receive a message stating that an error has occured before the installer was able to be completed. I turned off the pop-up blocker like support suggested and I am running Windows 8.1, does anybody know how to fix this?
Follow the instructions of tt2 given in: https://discussions.apple.com/thread/5822086
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Trying to download Maverick, and keep getting "an unknown error has occurred'
Trying to install maverick, keep getting 'an unknown error has occured' message when I try to login to my apple account
Just saw the post from makras.
There are always a few problems with a new OS. Apple can't police every maker of crapware that's on the planet.
If you have a WD external drive, I would transfer (not clone) the files from it to another non-WD external drive that doesn't have crapware on it, and then erase the WD drive, and then never ever again buy a WD drive.
You will find many posts on the Apple Discussions from disgruntled narcissists (a few borderlines too) who blame Mavericks for their computer problems.
Mavericks is excellent (at least for me).
Every new OS has some incompatibilities with older software. That's why if someone is an early adopter, they should understand this, and if they have a low tolerance for frustration, or are uncomfortable with basic mac maintenance and troubleshooting, they should not be an early adopter.
Seems like the vast majority of problems that people complain about on the forums are related to crapware they have acquired on their computers from previous installations and promiscuous downloading habits. -
I can't download my purchase of OSX Mountain Lion. I get this message "The item you requested is currently unavailable in the U.S. Store" I click on the download bar and nothing happens. I'm at my purchases page App Store. I have Mac mini and OSX Lion.
After a little reading on the subject and talking to Apple support. This is how I solved this problem. With OS X Lion and Mountain Lion, they have LaunchPad on the Dock. The little bar underneath launchpad will start blue as you click on download. Also double click launchpad and it will show the picture of mountain lion downloading. I didn't know about my launchpad, until today. It will take a while because my high speed Internet only goes 1.5 MBPS. and I have 4 GB TO GO.
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I tried to download the latest OSX for my iMac - Mountain Lion.
This is the message that I received:
"We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
What does this mean?The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
Hi I cant seem to update to Mavericks even when i go to the purchases tab as directed. Anyone got any advice on how to download mavericks to my air
Hi otterbell
Download the setup from below location and use it to install the products..
http://prodesigntools.com/adobe-cs6-direct-download-links.html
Use the Important instructions on the page to start your download, Use your Serial key to activate them.
~Mandy -
Updated to mountain lion and now I get continual errors in PS!
I have the latest version of photoshop CC. Since updating to mountain lion 10.8.5 from lion PS CC doesn't work properly. Several of the tools gives me 'unable to use tool due to program error'. This is useless! I have installed the latest version of photoshop CC. It worked fine before. I can't use the eyedropper but the clone tool is fine. The brush tools are fine. Several of the other tools give this error. I can't see why some would work and others don't.
I worked fine in Lion so there is no reason it shouldn't work in mountain lion. It's so frustrating as it means I cannot use the software I've paid for. I updated via the adobe update manager as the CC desktop system doesn't work
What causes this error message?
Everything is identical to what was there before - late 2011 imac with loads of memory and a wacom bamboo tablet driver with an older graphire tablet. No hardware has changed so it has to be a software error of some kind. The tablet driver is the latest one that works with the tablet I have and that works with mountain lion. I can't alter the version of that.Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS
I suspect either preferences restore or troubleshoot permissions with new Admin account will solve or give us more clues.
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