HT202159 Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work

Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work. Tried to re download, but it states code has already been used

Danielle...
From the App Store menu bar top of your screen click Store > Check for Unfinished Downloads
If that doesn't help, disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband (high speed internet) access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

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Mac app store "an error has occurred" and greyed out button for download

I'm trying to download an app in the mac app store.
It's got stuck and nothing seems to get it going again.
I get "an error has occurred" and the button along side is grey.
If I click the button it does a little animated click and nothing happenes.
Any idea how to resolve this?

Run Console to check the recent logs for more details (look for com.apple.installd).
In example, I had something like:
com.apple.launchd[1]: (com.apple.installd[69518]) Job appears to have crashed: Abort trap: 6
ReportCrash[69520]: Saved crash report for installd[69518] version 332 to /Library/Logs/DiagnosticReports/installd_2014*.crash
And when checked backtrace under System Diagnostic Reports, there is something like:
Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive
So it's possible that update files were corrupted. Try to remove these files and re-try again.
See: https://discussions.apple.com/thread/4234582
From Terminal check if you've temporary files here:
ls -la /private/var/folders/*/*/*/com.apple.appstore
And then try to remove them (you may backup them first just in case):
rm -frv /private/var/folders/*/*/*/com.apple.appstore
Or eventually run Finder and go to: /private/var/folders and Trash all the folders (if something bad happens, restore it from your Trash).
And re-try again.
Removing all the folders from /private/var/folders it actually fixed the problem on my laptop.

I tried to download Itunes 11 but at the very end it says that an error has occurred and my system is not modified??

Its all in the question. It also says to complete the install I should run the installer again. My laptop has Windows 8. I'd really apperciate any help!

Hello there, im so lost.
The following Knowledge Base article should walk you through uninstalling and reinstalling iTunes:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Mavericks will not download from the App store. Repeatedly receive a message that "an error has occurred. Try again"

I have repeatedly tried to download Mavericks from the App store. When attempted from the update tab it fails and instructs me to try again from the Purchases tab. When I try it there, I receive an error message that "an error has occurred" and to try again. I have successfully downloaded other apps (both Apple and third party) but Mavericks won't do it.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

I am tryig to download new version. It tells me error has occured and to try to save to hardrive. I dont know what this means or ho to do this. Icon es not appear to rag into fil

Am not ble to download new version 5.0. Am prompted hat unknown error has occured and to try saving file to harddrive. i dont know how to do this

Hi Celia51510,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
I can't tell from your post if you are using a Windows or a Mac Computer.
Try deleting the iTunes application and redownloading the version you need below:
iTunes 11.1 Download for Mac
http://support.apple.com/kb/DL1614
iTunes 11.1 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Cheers,
- Judy

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost.

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.

Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you.

TS1424 I am having issues downloading music from iTunes, it comes up saying an unknown error has occurred - please check your network connection. Now I can connect to iTunes store and have itunes as an exception for downloads so don't know what else to do

Hello, I've started having an issue downloading songs and apps from iTunes to our PC which has Windows XP Professional installed. We also use Karspersky Anti-Virus and Firefox as an internet browser. Have never had this issue before, it comes up with "An unknow error has occured and downloads are stopped with an error 8003. Also says please check your network connection" We have no issue connecting to iTunes store or the network so not sure how to fix this. It is very frustrating. Have checked Windows Firewall and iTunes is an exception, can't think of anything else why it won't work.

I sounds as though you need to start again. The following article tells you how to completely remove iTunes and Quicktime. If you didn't actually install iTunes you wont find it in add/remove programs so you can't do that bit, but still delete the iTunes folder in Program Files as advised in the article.
http://docs.info.apple.com/article.html?artnum=93698
Once you have got rid of them, try installing the latest version of iTunes. There is a link to it in the article.
Itunes wont move your music for you, get iTune sgoing then ask again.

Since I've installed Mountain Lion, I am having lock up issues with multiple programs. MS Outlook has crashed and I've lost all my folders. HELP?

Since I've installed Mountain Lion, I am having lock up issues with multiple programs. MS Outlook has crashed and I've lost all my folders. HELP?

okay I've finally been able to get tor and all the other programs to work according to my plan the only thing that's still making problems is that iptables doesn't work as I want it to, when I start chromium without proxy settings privoxy doesn't seem to forward the information to polipo.. do I need to add another rule to iptables.rules in order for the program to know it has to reroute the information again or how can I get this to work? and is there any way to run rtorrent with proxy support?
anyway, problem 2 and 3 are still to be solved.
and does anybody know where i can get a good dansguardian blacklist that was not designed for 6 year old children and for which I don't need to subscribe? I'm still getting these partypoker popups -.-
//e: with iptables it's the same thing as described in the first post. https works, http doesnt. I get the output "Invalid header received from client." on http sites. still no idea why though.. (and the https-version of torcheck.xenubite says i'm tor unprotected while starting the browser with iptables)
Last edited by deF291 (2011-04-23 16:16:31)

I cant update my software. It downloads updates , then says, 'an error has occurred and updates have not been installed'. I am now behind 6 months on updates. Any idea how to fix this?

I cant update my software. It downloads updates , then says, 'an error has occurred and updates have not been installed'. I am now behind 6 months on updates. Any idea how to fix this?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.
If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

PLEASEEE HELP ME! "serious error has occured" and now it wont open

So I have been working on a video for youtube, and as always Adobe being a peice of crap shuts down every 5 minutes or so when I am doing a lot of effects or text, but pretty much it doesn't bother me anymore. Until last night I had been working on a project (it is saved because I click the save button every minute or so) and it said " a serious error has occured and we shut down immediatly, your project will try to be saved" or something like that. It has done this once or twice before so I was just going to open it back up. But now when I go to open it it does the little "im loading thing" for like 2 seconds then doesn't do anything..I gave it time to see if that would help. no. I also tried opening it up from another spot (not the desktop) but from my documents/adobe/4.0/ then my project, does it work? no. I am sooooo mad at it since I have had so many issues with other movie makers and other computers recently being soo stupid like this. and I thought this one was actually gonna work. but no. BTW it is Adobe Premiere Elements 4.0, if that helps. If ANYONE can give me a suggestion that DOES NOT involved rebooting and losing my current project which has taken me SEVERAL HOURS of VERYY specific effects almost down to a different one every second please tell me....and I would be DEVISTATED if it was gone! So pleaseeeeeeeeeeee help me if you can. Thanks so much.
-Emma_5

If it's a piece of crap, why are you trying to fix it?
Otherwise, how about telling us more about your system. Like which operating system you're using, how fast your processor is and how much free, defragmetned space is on your C drive?
Also, what kind of camcorder did your video come from and how did you get it into your computer? Which project settings did you select when you set up your Premiere Elements project?
Version 4 was a very stable build. But we can try to figure out what's up with your system if you give us some details.

I am trying to upgrade my iPhone 4 to the latest iOS via iTunes, but I keep getting a message saying that an error [-5000] occurred and continuing will delete all content on my iPhone. What's the solution?

I am trying to upgrade my iPhone 4 to the latest iOS via iTunes, but I keep getting a message saying that an error [-5000] occurred and continuing will delete all content on my iPhone. What's the solution?

okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on?

HT1414 I am trying to restore my iphone and software is downloaded but I am getting an 'unknown@ error message that says an error has occurred and I cant update Iphone

I cannot restore my iphone 5 software. It has downloaded but when I try to restore to iphone it say an 'unknown ' error has occurred and it wont restore.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

After downloading Maverick I cannot save or email scans from my HP L7780. I receive error message "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only. "

After downloading Maverick I cannot save or email scans from my HP L7780. I receive error message "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.

Read the user manual that came w/the scanner and/or contact HP Support.
http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
http://support.apple.com/kb/HT3669 Printer and scanner software available for download
A scanner driver you may wish to consider: VueScan Scanner Software

Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download.

Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download.
please help me.

Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac.
Next...
Go here > http://support.apple.com/kb/DL1581 and Download and Install the Combo Update.
After a Successful Install be sure to Restart your computer.

HT202159 Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work

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