HT202159 Mountain Lion will not resume download
I have tried to download Mountain Lion multiple times and it will continuously pause and now will not resume.
If you properly pause the download, it should be able to resume without any problem.
When I downloaded Mountain Lion, I paused and resumed hours later without any problem. But when it reached 95% of the download, my internet connection dropped for like 1 minute, and when it came back, the download restarted from zero.
So as long as the internet connection is not dropping during the download, you should be able to resume.
Similar Messages
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Mountain Lion will not download to my iMac, "The product distribution file could not be verified. It may be damaged or was not signed."
I have this problem also. I was able to download Mountain Lion to my daughter's Mac Mini without any trouble. However, I can't download this to my MacBook Pro. I have read other sites that suggest VirusBarrier is the problem and recommend turning it off in VirusBarrier>Preferences>Advanced. I have tried this and it still doesn't work, although some report that it has worked for them.
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Mountain lion will not download thru the apps store. It has been purchased and redeemed. I have set my energy settings appropriately so computer will not turn off during download as Verizon offers a connection that is very slow. I have set the display to go to sleep (which I have set so I have to sign in again). When I sign in again, Mountain Lion OSX has disappeared from the launchpad. I have tried this several times. I do have Norton Internet Security on my Mac Air. I turned off the idle time scan on the Norton and tried again. Same results. Anyone?
Ask anyone around here, and they will tell you quite differently. AV software will slow down your computer, can be incompatible with software you use, can cause kernel panics and other problems. It is unnecessay since OS X has it's own protection built-in. AV software can no more tell the difference between safe and unsafe sites on your browser than could an elephant.
But, hey, who am I to argue with your tech person? Please, don't let me sway your opinion. How about a visit to:
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.) -
Mountain Lion will not download. App just says "download" on purchase button, but nothing happens. Any ideas?
My download took many many hours. Not sure if that is because of our ISP or load on the network. I also thought nothing was happening for my download. Try this:
Open App Store,
click on Purchased
You'll see Mountain Lion being downloaded and it will show the progress and estimated time to complete.
Take deep breaths and be patient. -
Mail created w/ mountain Lion will not open in SL10.6.8, or OS X yosemite. How can I convert it to open?
After a second call to AppleCare, they had advised me differently than before. Once they found out that my personal computer has Mac OS X Lion installed from the App Store, they suggested I simply upgrade my parents computer to Lion.
So, I used my download from the App Store and upgraded. It went smoothly, but Mail still will not open properly. And instead of the original error message, it comes up with this:
"Check with your developer to make sure Mail can work with your version of Mac OS X. You may need to reinstall the application. Check if there are any updates available for the application."
How can I re-install just Mail? A startup disk is not accessible for me right now. Can I download the latest version of Mail and install it from the Apple.com website? -
How do I import addresses from Address Book Ver 4.1.2 to the Lion Address Book version 7.0? Mountain Lion will not allow me to open Address book Version 4.1.2
Do you have any addresses in the Lion version?
If not, copy the AddressBook folder from your username/Library/Application Support/ folder on the old mac (or backup).
Copy it to the same location on your new Mac, replacing the one that is there. Start Address Book in Mountain Lion and it should convert the files to the correct format.
If you do have addresses, it is a little more complicated.
First, create a Contacts Archive (from File>Export menu). This will be your backup.
Next, export the current contacts as vCards.
Then, follow the steps above.
Then, import all the cards you exported. If you select all and double-click, it will ask if you want to add them. You'll then have to add them to whatever groups you had set up. -
Mac app will not resume downloading
We purchased the Starwars lego app game and it will not resume downloading. It has been over a month with no response???
App Store issues shoud be asked here:
https://discussions.apple.com/community/mac_app_store -
21in. imac running Mountain Lion will not start just get grey no entry sign
21in. imac running Mountain Lion will not start just get grey no entry sign
David,
Please carefuly read what Apple says in how to troubleshoot this issue. Also PLEASE complete your profile,we don't even know what iMac you have or the version of OS X it is running.
Gray screen appears during startup -
Mountain Lion will not download
I have purchase Mountain Lion and click the Download button but nothing happens.
Anyone got a fix? I have tried this on 2 different Macs.
ThanksNo, I don't see the download in the launchpad or the blue progress on the launchpad icon. I suspect that it is a disk space issue. I am investigating and will let you know.
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Mountain lion will not download fully
i have downloaded it approximatly 2 months ago from app store it says im running on osx 10.8.2 but nothing has changed from my prev system and in my purchases it keeps saying download so i click on download it says im running on 10.8.2 already continue ? yes.. but the download doesnt complete and still no change to my system
any ideas?You're using OS X 10.8.2, so you don't have to download the Mountain Lion installer. The download button appears when you haven't got the OS X installer on the hard disk
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Mountain lion will not allow me to download an emailed photo directly to iPhoto
Since I downloaded Mountain Lion, my iMac lost the capability of saving an emailed photo in iPhoto. The only way I can save the photo - is drag it directly to iPhoto, or drag (multiple) photos to desktop and then drag into iPhoto.Apple Care tells me it's one of the glitches of Mtn Lion.
has anyone figured out a way around it?Do you have any addresses in the Lion version?
If not, copy the AddressBook folder from your username/Library/Application Support/ folder on the old mac (or backup).
Copy it to the same location on your new Mac, replacing the one that is there. Start Address Book in Mountain Lion and it should convert the files to the correct format.
If you do have addresses, it is a little more complicated.
First, create a Contacts Archive (from File>Export menu). This will be your backup.
Next, export the current contacts as vCards.
Then, follow the steps above.
Then, import all the cards you exported. If you select all and double-click, it will ask if you want to add them. You'll then have to add them to whatever groups you had set up. -
Mountain lion will not download to my MacBook
Purchased Mountain Lion in the App store from my MacBook Pro (early '11 version). All software was updated. Would not download, instead got a window stating that the product distribution file could not be verified, it may be damaged or was not signed. Tried to download it to my iMac and it worked just fine. Also, after NEW updates on my MacBook, Safari will not open.
What happens when you attempt the purchase?
Error messages?
Does your Mac meet all the requirements? -
Mountain lion will not download on mac air.
I have a late 2010 mac air, purhcased mountain lion, clicked download and all it does is show me the circling icon at the top of the app store but does not proceed to download it. I can click it as many times as I like but it will not download!! I have restarted computer!! Very frustrating!
Figured it out. Thanks.
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HT1725 Mountain Lion will not download
I purchased Mountain Lion, it will not download, it is completely greyed out.
SuzanneDoes the computer meet the requirements?
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
You need to provide more information about what happened when you tried to download it. Please provide a full description since "all grayed out" doesn't tell me anything really helpful. -
Mountain Lion cannot download, need help. Says "The product distribution file could not be identified it may be damaged or was not signed". What do I do?????
If you have Intego VirusBarrier X6 installed
1. Open /Applications/VirusBarrier X6.
2. Click on the "Surf" button.
3. Click on the "Ad Banner Filter" tab.
4. Click "OFF" next to "Banner advertisement filter".
5. Start the computer in Safe Boot, then restart the computer into normal mode.
If don't not have Intego Virus Barrier installed
1. Verify that the date and time is correct on the computer.
2. Safe Boot once, then restart normally, then try downloading again.
3. Try with a different user account if the issue persists
If the issue persists
Install Lion onto an empty partition (internal or external).
Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
Start from the clean installation of Lion.
Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.
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