HT202159 purchased app stuck on download

I have a purchased app that refuses to download. It is stuck at the top of my 'purchases' tab, but the download button is greyed out and won't work.
Any suggestions welcomed

Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.

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HT201272 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!

Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!! Please help!!

Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
Best Regards, davidtryggva

Family sharing purchased app fails to download (repeatedly)

I'm having trouble with iTunes app purchases with family sharing.
Child #1 purchased an app (a few weeks ago)--not a free app.
Parent (sponsoring user) purchased another app (a couple of years ago)--not a free app.
Both apps support family sharing, according to the itunes store listing.
Child #2 with iTunes 11.4, Mac OS X 10.6.8, trying to download either app, gets the same behavior.
Click on the purchase button.
Dialog: "Are you sure you want to buy and download "App name here" ? Your credit card will be charged for this purchase and your app will begin to download immediately. (unchecked box) Don't ask me about buying iOS apps again. (cancel) (buy)"
click "buy"
Next dialog: "A family member has already bought this item. A family member has already purchased this item. To download it again for free, select OK. (cancel) (ok)"
click "OK"
Next dialog: "Could not purchase "App name here". The iTunes Store is temporarily unavailable. Please try again later. (OK) "
Help? This happens every time I try it. Also happens on the iPod when trying to buy (iPod touch, iOS 6.1.6, PE178LL/A)

jtkohl,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen

IPad Mini reset and now purchased apps won't download for free.

Okay, so I just accidently got my iPad Mini in restore mode and I had to restore it. I didn't have any backups. After that, all went well, I didn't care much that some of my apps were gone. However, even though I'm logged into my apple ID that I downloaded it with, Minecraft PE costs money! So do all the other apps that I purchased before. I don't want to have to re-buy something that I already had! How can I fix this?

Go to Setting > iTunes & App Stores > Tap on your Apple ID and select Sign Out.
Restart your iPad.
Go to the App Store and download any free app.
Once it's done installing, Go back to the App Store, then tap 'Purchased' at the bottom
You should at least see the new free app at this point.
Let me know how that goes.

Photos app stucks on downloading state

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

Photos app stuck on 'downloading x of y'

Hi guys, I had to restore my iPhone 4S yesterday, whilst everything seemed fine at first I noticed that in the photos app it shows 9 pictures with the message "Downloading 9 of 63" yet nothing happens, I cant take photos or screenshots as when I do I go to the app and they're not there.
I'm not sure exactly whats happened or how to fix it.
Any help is appreciated
Thanks

I too ran into this problem after trying to setup a new iPad by restoring from my old iPad's iCloud backup: Photo's app said, "Syncing x of y," and was stuck for more than a month despite hard resets, killing apps, etc. After calling AppleCare, they hinted that the only way they know to solve this problem is by doing a wipe and restore which I did not want to do. So while my AppleCare representative was consulting with a colleague, I tried one last thing which ended up working for me (please keep in mind that I had not sync'd my new iPad with my computer until this point, but this may work even if you have already done so):
Open iTunes and find your Preferences, then in the "Devices" tab, make sure to check the box next to "Prevent iPods, iPhones, and iPads from syncing automatically".
Plug in your iPhone / iPad / iPod Touch into the computer and transfer all your photo's to the computer, then remove the photo's from your iDevice (iPhoto will automatically give you the option to remove the photo's you just imported from the device). Your Camera Role Album should now be empty on your iDevice.
To be safe, since we are about to sync with iTunes, click "File" --> "Transfer Purchases from [iDevice Name]".
Now in iTunes, after clicking on the name of your iDevice in the left-hand column, click on the Photo's tab and put a checkmark next to, "Sync Photo's from [your default photo application name]" and next to "Selected albums, Events, Faces, and ...."
Now choose a small album that is not already showing up on your iDevice. This way, the computer will try to remove the presumably corrupted album and add the album you chose.
Hit Apply, and let iTunes finish syncing with your iDevice.
If the "Syncing x of y" message disappeared, congratulations and remember to restore any of your syncing preferences that you might have altered following these directions, namely whether to automatically sync your iDevice when connected to the computer and which photo albums or events you want synced.
Please reply to this post if this worked or did not work for you so that we can determine if these steps will work for others.

How do I get my new Apple ID associated with an older MacBookPro so that I don't get charged more than once for a purchased app when I download it to the older computer recently upgraded to Snow Leopard?

I recently upgraded my 2 year old MacBookPro to Snow Leopard so I could download Face Time and Final Cut ProX to it.
I've already purchased the apps and installed on my iMAC and Macbook Air.
After downloading Face Time I received the following mail;
"Your Apple ID, *************, was just used to purchase FaceTime from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you made this purchase, you can disregard this email. This email was sent as a safeguard designed to protect you against unauthorised purchases.
If you did not make this purchase, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple"
I don't want to be charged twice for these apps, especially Final Cut ProX, so how can I get the MacBookPro associated with the Apple ID I'm using now?
Cheers

This is probably a new precaution that Apple has taken to alert folks that something has occurred with their account that has not occurred before*, namely a Mac has downloaded something from their account that has not done so before. And as the notice says, if it was you doing so, then you may safely ignore the notice. Also, do not be alarmed, Apple refers to all downloads as purchases, even when they are free.
But if you are truly concerned about the notice then you can authorize the Mac with your iTunes account, which should be the same as your MAS account. Open iTunes on the older Mac and sign into your account. Then in the Store menu choose Authorize This Computer. Now this Mac is definitely associated with your account and can now play media that you purchase from the iTunes Store as well.
*My banks do the same thing when I pop up making a purchase with my bank cards somewhere in the world I have never made a purchase before. They call me and email me and want to know if it is indeed me using the card.

TS1702 purchased app won't download

I have purchased Eden for my son. And for some reason it will not download correctly on to his touch. It will show in usage that it is there but the icon never appears. I can install and uninstall all other apps just fine. Any ideas what might be happening?
I even contacted the creators of the game and they told me to trie what I had already tried or contact Apple. I can't get any help from apple with out paying them. Even though I have tried all of their suggested fixes.

Are there any Restrictions set that would prevent installing the app? Settings>General>Restriction
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

HT1933 app stuck on downloading in itunes

I am urgently trying to download the 'My Vodafone' app but while it says 'Downloading' in the iTunes app screen it is not. Can you help please as I cannot use BT Openzone without this app. Thank you.

Start over when you have the time to fully download your app without any interference from start to finish.
Go to Launchpad, click and hold an icon until they all start jiggling and an X appears in the upper left corner. Click the X on the stalled downloading app to delete the partial download. Start the download again from your Purchases list.

HT201272 if you are downloading a previously purchased app, will you download the version you purchased or the most recent version?

Is there any legitimate way to download a previous version of an app (if you already purchased it)? Or is any download of an app on iTunes always going to be the most recent version?

So if it is an app no longer available in the app store, and you download it (since you already purchased it), the version you download will be the most recent version before it was removed and not the version you downloaded right?

Downloaded purchases are stuck in 'Downloads' folder

I purchased some songs today, and my PC crashed while downloading. Once I rebooted, I was missing one song from my purchases. I checked for purchases. All purchases had been downloaded, so I searched for the file using Windows. I found the missing song file in the iTunes folder, but in a subfolder called 'downloads'. The music file is there, along with a small file called 'Info-Quicktime Preferences'. Instead of the music file having the name of the song, it's called 'Download'. When I import the file in to My Music, it won't play, iTunes will not locate the track info, and the file type is M4A instead of M4P. How do I get iTunes to process and recognize this purchase and play it?

I kinda had the same problem but with tv shows instead of songs. I found a way to move the tv shows, in your case the music, into the itunes, but not as a tv show, as a movie. I don't know if this going to help but it might get you on the right track. This is what i did:
I know that it's going to be long, so stick with me:
open "my computer" and find your "downloads" file in the "itunes music" folder. Then open another "my computer" and get into your itunes "tv shows" folder, or in your case you'll have to find where ever itunes has sent your music that you KNOW YOU HAVE IN ITUNES. Lets say you have 2 folder's in there, your "downloads" folder and a "family man" folder, or whatever folder it is for you; one containing your missing episodes/music (downloads), and the other your episodes/music that you KNOW YOU HAVE (family man). On my computer 1 click into downloads folder and go all the way till you see the missing episodes/music, NOT THE THE FOLDERS, you want the files.
On my computer 2 open your "family man" folder/whatever you found, and drag missing episodes/music into "family man" folder/whatever you found.
Once you have that, you should be able to see the missing episodes/music somewhere in itunes. I really wish i could tell you where but i really don't know. It may show right up in your music section, then it may not.
I don't know if this will help, but it's maybe worth try, it know this worked for my missing episodes.

You do not have any purchased apps available to download, you do not have any purchased apps available to download, you do not have any purchased apps available to download

I get this message when I go to the App store and redownload an app I already had. This is after the iOS 5 update.

I get the same thing, I am from Hong Kong and it is the same for both my US account and HK account.

I changed my iTunes email but I changed it to the wrong one and I can't cancel the verification process which means I'm not allowed to purchase apps and or download recently purchased apps. Is there any way to cancel that email and send a different one?

Can somebody please help me with my situation

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance, or call AppleCare.

App store - Purchases tab flickering cant download app

My purchases tab is flickering it shows both the app i purchased and also a grey message "no purchased apps"
the grey download button has no lettering and is flickering solid grey alongside the app
how do i download my app and play my dam game?

Hi d@azedandconfuzd,
Welcome to the Support Communities!
I would suggest restarting your computer and then following the steps below:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you continue to have issues with this purchase, here's how to report it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Apps to itouch stuck in download mode - help

I have 3 or 4 apps stuck in download mode on my itouch 32gb 4th gen
I cant highlight them to delete them and in the app store it says they are uploaded
any ideas...?

You don't have to go through the whole resetting option. Simply head to settings and sign out of the app store (I believe under the tab App Store) or open app store scroll to the bottom and sign out. This will cancel your stuck downloads. Log in again and try again. If issue repeats sign out again.
This happens to me all the time. Hope it helps

HT202159 purchased app stuck on download

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