HT202159 while downloading mountain lion, a message appears " an error has occurred". Nothing happens when I press the resume button.
while downloading mountain lion, a message appears " an error has occurred". Nothing happens when I press the resume button.
Can you try to create a new User Account, and then pull the OS through there?
Mac OS X 10.6: Creating a new user account
http://support.apple.com/kb/PH6651
Similar Messages
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I am trying to finish downloading a free app.
I already agrred to the terms.
the next says Download Now but nothing happens when I press the OK buttonHi helpcmo,
Thanks for visiting Apple Support Communities.
If your free app isn't downloading, first try restarting the iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Next, you may want to verify whether the issue is due to the iTunes Store connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the behavior persists, try the remaining steps in our iPhone assistant:
http://www.apple.com/support/iphone/assistant/phone/
All the best,
Jeremy -
I was trying to run ITunes 10.7 update on my Mac Pro with Retina dispaly but "An error has occurred" and I was not able to proceed with the update. The message says "The operation was cancelled. (3072)." I have no other messages. Any ideas why I cannot install this update
Scott's solution fixed the problem. It would have been helpful if the update message in the App Store had reported that. I had first tried B Noir's solution -- and received a helpful warning message that a guest user was still logged in to iTunes. I switched over, logged the guest user out, switched back and the update within the App store worked perfectly.
It seems to me that Apple should invest a little time and effort in making their error/warning messages easier to decipher. I have to come to the forum every time something happens. Why not simply have a dialogue window that opens up to explain the most likely issues? -
Every time I try to update an app or download from iTunes a message appears 'unknown error has occurred' can anyone help as to why this would happen and how to fix the problem? Thanks
Are you using a proxy or a VPN to connect to the internet? If you are, this is possibly the reason why. I suggest using anothe connection which is not a proxy.
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Getting an error while downloading mountain lion
just downloaded mountain lion and it states "an error has occured" what do it do?
Disable anti virus software and try turning off the Firewall in System Preferences > Security & Privacy > Firewall.
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While downloading Mountain Lion, I get a message: An error has occurred. Any fix?
Does anyone have any idea why I cannot seem to download and install Mountain Lion? I get a following message: "An error has occurred" and I cannot tell if the download even occurred.
I tried to do that but the error message remains in the box showing I purchased ML and the rectangle to right of the message, which would normally be where one clicks to re-download the app, is blank and inoperable.
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can't download mountain lion from app store, shows error message: retry/cancel and starts from begining,
I alreasy paid for it
Can I get a direct download link other than from app storeTry opening the Terminal utility in your system and running the following command to open the system's caches folder:
open $TMPDIR../C
Then locate and remove the folder called "com.apple.appstore" and then try relaunching the App Store and downloading the installer again. -
An error occurred while downloading Mountain Lion
I recieved an error while downloading mountain lion and now it will not allow me to re-download? what do I do?
Sometimes, this is due to your ISP, or other.
I'll tell you what, let's try to manually change your DNS, and if that also fails, then we can go the Genius route. But since it's starting to really look network based, there's maybe 50/50 chance DNS works.
Network Preferences -> Advanced -> DNS > DNS Servers
Add these two entries:
8.8.8.8
8.8.4.4
They are Google DNS servers.
Remove everything else. Leave Domains as is. -
An error occurred while downloading Mountain Lion OS
An error occurred while downloading Mountain Lion OS and can't download it anymore. Please advise on how to resolve this problem. Thank you
I have followed these steps :
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/com.apple.appstore"
- It will take you to a folder. Delete the whole folder and empty the trash.
- Launch the App Store. Sign in and then reclick the Mountain Lion buy. It won't charge you again.
Then I restart my system in safe mode. And downlad installer again
This time it is installed. And I am really happy -
While downloading Mountain Lion I was asked to connect my maol account to the cloud. I did so. Mtn Lion was installed successfully. When I openned my mail all of the sub-folders I had created are gone along with the emails in them. How can I restore them or does the cloud wipe them out. Thanks
You may have to open Mail, go to the upper left corner of the screen and click on the word Mail, open Preferences, click on Accounts, and make sure your Gmail account is still fully set up properly with all proper account and incoming and outgoing Mail Servers properly completed. When you added iCloud capability it may have upset the account settings for Gmail.
Hope this helps -
hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??
Eli,
You can reset a Password (lost/forgotten) set on your Mac using 'Reset Password Utility' available with OS X Utilities tool. With OS X Mountain Lion, OS X Utilities tool can be generally found on a local hidden Recovery HD Partition if your Mac has one.
To check If your Mac has got a local hidden Recovery HD Partition, start your Mac holding COMMAND + R buttons. If you hold the keys pressed enough and there is a local Recovery HD Partition on your Mac, you will be presented with OS X Utilities window.
Click the 'Tool' menu item and choose 'Reset password'. Terminal window appears. Type 'resetpassword' into it and press 'Enter'. Reset Password window appears with User Account Names available on your Start-up Volume. Select the User Account Name and rest is simple to follow.
One of the advantages of this method is that it does not require any Authorization method such as administrative authentication to reset a password.
NOTE: If your Mac does not have a local hidden Recovery Partition on its system disk, you can create one using Disk Assistant application available from Apple. Search for the Disk Assistant in the support area. -
Trying to up date my OSX currently use 10.7.5. i have tried to download mountain lion but it says i need 10.8.0 but i cant find the download link to download 10.8.0 HELPPPP!!!
Download Mac OS X 10.9 from the Mac App Store. If it's incompatible with your computer, Mac OS X 10.8 will be as well.
(91497) -
I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I have repeatedly tried to download Mavericks from the App store. When attempted from the update tab it fails and instructs me to try again from the Purchases tab. When I try it there, I receive an error message that "an error has occurred" and to try again. I have successfully downloaded other apps (both Apple and third party) but Mavericks won't do it.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Downloaded Mt Lion Yesterday and my Tool bar has disappeared. I can still access the individual tools but cannot see my header. I used 'help' and did what it suggested. slected 'hide tool bar' and then 'show toolbar'. I also restarted etc.
Good point BDAqua, the Escape key helps get me back to reality in Lion.
While I've only dabbled around a little in Lion since it's release (I upgraded a 10.6 Clone to Lion on one of my FireWire Drives) now I'm currently downloading Mountain Lion (to upgrade a Clone of that Lion Clone) so that now I can continue to move forward in madness.
P.S. Trust me, I'm not laughing.
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