HT202639 Today my iPhone 4s updated iOS 8. Now my wifi will not search and I cannot find my home wifi or any service. I tried all suggestions. None work.

Has anyone got a fix for wifi unable to search for networks. Even if I place the correct BigPond details, it still cannot find any Networks.

Have you tried Settings > General > Reset > Reset Network Settings? If so, then you probably have a hardware problem. Contact Apple for repair: Contact Us

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HT204370 I downloaded 8 movies back in 2009. Now the movies are not playing and i cannot find the files for them. It shows that I purchased them but they will not play. How do I get them to play? This happened after updating my itunes.

<Edited By Host>

Try deleting the entries from the Movies part of your library (i.e. where you are trying to play them) and see if you get the cloud symbol next to them for re-downloading in the Purchased link
As your screenshot shows your account id I've asked the hosts to remove it

HT201210 After updating iPhone 4S to iOS 7, the lock screen will not accept my password.

After updating my iPhone 4S to iOS 7, the lock screen will not accept my password and I am locked out of my phone. Anyone else seeing this? What can I do to fix this?

Hello kennyred,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
Best of luck,
Mario

I have updated my iOS and now my hotmail will not verify my password through apple mail app. I have reset password - tried new password and old password and it still gives me password incorrect. Hotmail works fine on Mac. Has anyone had this difficulty

I have updated my iOS and now my hotmail will not verify my password through apple mail app. I have reset password - tried new password and old password and it still gives me password incorrect. Hotmail works fine on Mac. Has anyone had this difficulty and been able to resolve it?

Did you try deleting the mail account, then adding it back? I've read a lot of times that is what needs to happen in order for it to work properly.

My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

ME TOO. NOW MY IPHONE 6 PLUS IS SAME LIKE YOU.
iphone is diabled- connect to iTunes because i forget passcode.
i cannot connect iTunes because it's always asking to enter passcode on iphone.
So, i cannot make restore my iphone 6+. And then, I cann't erase "device" in icloud.
My iphone is new. No icloud. didn't connect to itune backage.
That's why I try to connect iTunes but it need to enter passcode.
So, my iphone just keep "iphone is disbled-connect to iTunes".
IPHONE 6 PLUS

I recently reset my phone and I have been asked to activate my iphone but I don't know either my email or password and I cannot get on to my phone any ideas what I can do

I recently reset my phone and I have been asked to activate my iphone but I don't know either my email or password and I cannot get on to my phone any ideas what I can do?

Hi Meganmay22,
Welcome to the Apple Support Communities!
It sounds like the iPhone is in a status called Activation Lock. Please use the following article for information on Activation Lock; it includes information on locating your Apple ID.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Have a great day,
Joe

I have an iMac running with Parallels. Last year, my System Updates from Apple started popping up on PC side and I cannot find a way to link them back to the Apple side of machine. Cannot update iTunes to latest version where I use it.

I have an iMac running with Parallels. Last year, my System Updates from Apple started popping up on PC side and I cannot find a way to link them back to the Apple side of machine. Cannot update iTunes to latest version where I use it.

Hello, do you mean the files end up on the PC side, or the notifications?
On the Mac side try this...
http://www.apple.com/itunes/download/

Updated my phone, now e-mail will not send because server does not allow relaying

Updated iphone 3GS to iOS 5, now my company e-mail will not send "because server does not allow relaying". I'm just an employee, not an IT type - have no idea what this means and I'm very frustrated. Also infuriated with Apple because THEIR update caused this to happen, yet I have to PAY for their support because I have an older iPhone. Someone please help.

razmee209, thanks for your reply. After signing up for the community, I saw that I wasn't the only one. However, I think I've solved it by looking over the comments in reply to others with this problem.
First, I think the iOS5 update may have made the phone default to IMAP setting. I noticed when I deleted my account and re-set it up that there is a large button at the top for either IMAP or POP. It is already defaulted to IMAP, but my account must be POP. So this is the first thing to check when you're setting up your account.
Second, I noted some other comments about needing to supply a username and password to the outgoing server even though it says optional. I included those, but got a message that it wasn't recognized (or something like that) and did I want to continue anyway. I told it to continue. After a few seconds, it verified my account, and now everything works.
Hope this helps others having this problem.

HT201412 tried to update to ios6 now my phone will not even restore has fault 3014

today i tried to update to ios6 and now my phone will not even restore it says it has fault 3014

how did you do the update? i had teh error when i tryed to do over wifi. I had to plug into the computer to finish the update.. Make sure you are running the latest version of itunes or you will get errors as well

While updating my Iphone 4 to IOS 6 it because stuck in recovery mode and I cannot get it out of recovery mode what do I do?

I am updateing my Iphone 4 to IOS 6 after it updated it said to connect to Itunes, then I tunes said it was in recovery mode did I want to restore. I said yes please restore but during the restore it says that i cannot restore. How do I fix this problem?

I am having the same problem? woke up thsi morning and my iphone 4s showed that it needs activating again? it will not restore or nothing now? please help.

My iPhone 5 has my old email address and password in it, I updated both online, but my phone will not recognize and therefore has now locked me out of my photo stream. how do I change my iCloud email on my phone???

Please help.
iCloud on my iPhone still has my old email in it with no option to update it. I have no access to the old email. I updated my email and password online via my macbook, but my phone will not recognize either! It keeps popping up a screen for me to enter my password, but it says it's incorrect.
How do I fix this on my phone?????
I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
I just want my phone to recognize the new email and password!!
I have no idea what I'm doing but I'm about to throw this phone across the room.
thanks!

Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts.

Just upgraded iPhone 4 to iOS 5 now my music does not play any body else have this problem and any ideas how to fix it

I just upgraded to ios 5 and now my music does not play at all
I've tried hard reset and resynced a dozen times with nothing any help

All my music is greyed out on my iPad. I did buy a song on my iPad this morning and now it is on my iPhone but no other music is on my iPhone.

IPhone 6 Blue Screen Crash Now my Phone will not stop crashing: Has Not turned back on after last crash.

I very recently got my new iPhone 6. I got it on new years eve. I'm not sure what version of the OS it is on, but I'm going to assume it is on the latest, 8.1.2. Today has been the only day i have had an issue. Earlier in the day the phone froze and the Wifi was showing to only have one bar. They Phone then shut off and flashed a red screen for about a second. After that, I had no issues for a few hours. Later that night the phone crashed three times. 2 of them showed a blue screen before crashing. The third time the phone would not let me open any apps and then just shut down, and as of right now it has not turned back on. Is there a way to fix this or am I going to have to replace my phone?

I was able to turn it on but when I turned on WiFI the apps would not open and the phone crashed again and turned off.

I have installed os x update 10.10.1 but it does not show and I cannot update to 10.10.2

I'm running a 5-year old macbook (2009 white) running Yosemite. I had to install update 10.10.1 as a stand alone because the app store shows it as an available update but will not "install it" (the app store will start to "download" it but the download always stops after 1-3 seconds.....fast forward to today when tried to update to 10.10.2 and the app store will not install it....I click on the download button and it starts to download then stops after 1-3 seconds. I again downloaded the 10.10.1 stand alone update and installed it using the .dmg file. I then downloaded the 10.10.2 update as a stand alone and when I tried to install it, I could not because the installation program said that I didn't have 10.10.1 installed......I'm at witts end. I've tried every solution I can find but nothing has worked and my computer has been acting this way since at least November. Any advice out there?
Thanks!

I'm running a 5-year old macbook (2009 white) running Yosemite. I had to install update 10.10.1 as a stand alone because the app store shows it as an available update but will not "install it" (the app store will start to "download" it but the download always stops after 1-3 seconds.....fast forward to today when tried to update to 10.10.2 and the app store will not install it....I click on the download button and it starts to download then stops after 1-3 seconds. I again downloaded the 10.10.1 stand alone update and installed it using the .dmg file. I then downloaded the 10.10.2 update as a stand alone and when I tried to install it, I could not because the installation program said that I didn't have 10.10.1 installed......I'm at witts end. I've tried every solution I can find but nothing has worked and my computer has been acting this way since at least November. Any advice out there?
Thanks!

My iPhone will not send emails when away from my home wifi

my iphone will not send emails when away from home wifi any advice

Hey craggee,
Thanks for the question. This is usually do to a limitation by your ISP/email provider:
If you are only able to use your email account while connected to your home network, this may be a limitation put in place by your email service provider. For further support, please contact your email service provider directly.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks,
Matt M.

HT202639 Today my iPhone 4s updated iOS 8. Now my wifi will not search and I cannot find my home wifi or any service. I tried all suggestions. None work.

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