HT202696 I hve Apple care on 1 device but the person at the apple store just talked about replacing fried ports and did not answer my broken glass or component questions and nothing in detail is actually posted so im afraid its yet another insurance scam

I want to know what exactly Apple will fix on say my IPhone 6 plus. Like a dropped device with broken hardware or components or port issue, electrical broken glass etc.. I only have AppleCare on 1 device because I cant get straight answers about repair cost or if it will repair broken glass ,components etc. The person at Apple just said it will fix ports and did not answer the other question about a real broken device or broken glass.

Actually that's not entirely accurate Csound1... If you purchased AppleCare+ it not only extends your warranty an extra year but it also now covers up to two accidental damages (water damage included). Now every scenario is different when you're talking phone damages so it's best to set up a reservation with the Genius Bar if something happens and they'll assess the damage. Either way, as long as you're covered with AppleCare you'll receive a deductible price on parts. Certain instances you may not have to pay anything which are usually things like faulty software, faulty buttons, etc.
Hope this was helpful!

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HT200197 My Apple TV just has a white blinking light. Will not turn off. The TV shows nothing but the Apple logo. It worked fine yesterday. PS - I am not an IT person. :)

My Apple TV just has a white blinking light. Will not turn off. The TV shows nothing but the Apple logo. It worked fine yesterday. PS - I am not an IT person.

pull the plug for 30sec and try reconnecting power
if that don't help
Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

I phone 5c on the app store update part where it says updates , then purchased not on this device how do i clear it it wont let me delete the history of the apps i bouht on a different i phone but same log in details

I phone 5c on the app store update part where it says updates , then purchased not on this device how do i clear it it wont let me delete the history of the apps i bouht on a different i phone but same log in details

You can't delete your purchase history, you can only hide it (in iTunes on your computer).

I deleted all Apps on iPad as they were associated with an out of date Apple ID and I could not update them, but the "App Store" logo still shows that there are 2 to be updated and when I go there I cannot delete. Please assist. Thanks.

I deleted all Apps on iPad as they were associated with an out of date Apple ID (which I have forgotten the password) and I could not update them, but the "App Store" logo still shows that there are 2 to be updated and when I go there I cannot delete. Please assist. Thanks.

Why don't you explain what happens when you try to delete these two apps that are showing that they need updates. You can only delete them if they are actually installEd on the iPad. Are they on the device?

Apple store installed optical drive replacement. It plays CD and DVD but will not let me change a DVD to .mp4 without stalling and or going very very slow. Can I fix the HL-DT-STDVDRW GA11NR?

Apple store installed optical drive replacement. It plays CD and DVD but will not let me change a DVD to .mp4 without stalling and or going very very slow. Can I fix the HL-DT-STDVDRW GA11NR? The Apple store is a two hundred mile one way trip.

I didn't imply anything; I simply explained the terms of the ToU here because you had not specified what you were trying to do. Most such related questions are about copying protected content and I would not appreciate having my post removed with the obligatory email from Apple because I violated the ToU. In any case, you can find dozens of threads googling (or here) about the newer burners being slow copying content if it is protected. FWIW, if the DVD was produced by a commercial outfit, they may have used some sort of protection or an unusual file format - that problem has been discussed here previously.
As for your slow burner - since we don't even know what type of Mac/model/year/OS you have, it is impossible to guess. If it's an iMac, those vertically installed burners are known to be less than perfect; the horizontally installed versions are better, but still not as good as an external. I've used an external burner for years.
As for the conversion time: the burner should have nothing to do with that; it is your software and your Mac's processor and amount of RAM that matter for conversions and rendering. I have no idea what you are using to burn the DVD. And, as a last consideration: you should always burn your content at a slow speed so you can avoid burn errors and have better results.
Good luck.

In "find my iPhone" i entered the functional "delete data". now i found my iPhone. it was not online. How can i modify it? nothing is deleted at this time

in "find my iPhone" i entered the functional "delete data". now i found my iPhone. it was not online. How can i modify it? nothing is deleted at this time

If you selected to erase the device using the find my iPhone erase feature, as soon as your iPhone reconnects with apple systems, it will erase. This command cannot be cancelled. However, you will be able to restore your device using the most recent icloud or itunes backup.
Hope this helps.

HT1688 Just bought a 5c and when I connected to our desktop it doesn't recognize that the iphone is plugged in. We have tried multiple usb ports and nothing.

Just bought a 5c and when I connected to our desktop it doesn't recognize that the iphone is plugged in. We have tried multiple usb ports and nothing.

Hello csmithhisler,
Congratulations on your new iPhone 5c! I am sure you are eager to get your new iPhone set up, but sounds like your iPhone is not appearing in iTunes. I recommend following the steps in this article to troubleshoot the issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.

Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment detail

Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment details!! thanks in advance!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Yesterday, I plugged in my iPod to sync, and my computer opened iPhoto as it always does. It obviously recognized the device, but the iPod sis not appear in iTunes and I therefore could not sync it. Is there a setting I may have accidentally turned off?

and my computer opened iPhoto as it always does. It obviously recognized the device, but the iPod sis not appear in iTunes and I therefore could not sync it. Is there some setting I may have accidentally turned off?
Also, today, there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes. I doubt these two problems are related, but perhaps there is something beyond coincidence and an old computer?

but the iPod sis not appear in iTunes and I therefore could not sync it.
Try reinstalling the AMDS > iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes
For sound issues check System Preferences > Sound
Make sure the Mute button is not selected.

HT4623 I updated to the latest iOS and now YouTube and the Ap store are no longer on my phone. Also, not all my music will play and if I play a song it will actually play a different song while displaying the one I chose. Any ideas how to fix this?

I updated to the latest iOS and now YouTube and the Ap store are no longer on my phone. Also, not all my music will play and if I play a song it will actually play a different song while displaying the one I chose. Any ideas how to fix this?

You have to download the individual youtube app now. It is no longer a nataive ios app from apple in ios6

I have signed in to my account and am able to brouse media but not download or purchase anything. The "buy" button is also white instead of blue and nothing happens when I click to buy. I am able to make purchaces on the same account on my I phone as well

I have signed in to my account and am able to brouse media but not download or purchase anything. The "buy" button is also white instead of blue and nothing happens when I click to buy. I am able to make purchaces on the same account on my iphone as well. What might be causing this issue?

Having the same problem and i just thought it was me ? So frustrating went to my local Apple store and they told me to re-load Itunes again,Done that but still can not buy songs???????????

HT4356 I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

Have you tried restarting the printer? Reboot the iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

HT201328 Hello I bought my iPhone from liverpools apple store, I put a giffgaff cArd inside and it locked my phone into 02 network. I contacted o2 as you suggested and they told me that they didn't lock my iPhone. Please find me some gelp

Hello I bought my iPhone from liverpools apple store, I put a giffgaff cArd inside and it locked my phone into 02 network. I contacted o2 as you suggested and they told me that they didn't lock my iPhone. Please find me some help

I guess you mean unlock the device. To lock it would mean to be possible to se it only with one carrier.
So no, unlocking the device must be done by the original carrier, you should contact them to do that.

I buy new ipad but the garranty in my country don't support it,, and now i have a problem in the device,,, what is the solution?

i buy new ipad but the garranty in my country don't support it,, and now i have a problem in the device,,, what is the solution?

Take it yourself or send it to friend in country where guarantee supports it.
Do not try to ship it to Apple - they will not accept international
shipments nor will they return it to you.
What is the problem? Maybe someone here can offer some advice to solve
the problem.

My itouch seems to be unresponsive after it turns on. It says slide to unlock, but doesn't seem to recognize any touch. I slide my finger and nothing happens.

My itouch seems to be unresponsive after it turns on. It says slide to unlock, but doesn't seem to recognize any touch. I slide my finger and nothing happens.

Try this...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430

HT202696 I hve Apple care on 1 device but the person at the apple store just talked about replacing fried ports and did not answer my broken glass or component questions and nothing in detail is actually posted so im afraid its yet another insurance scam

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