HT202794 I am unable to download Pages or other iWorks components (free) on my newly purchased IPad Air. They want payment info when you try despite a previous answer to a query saying otherwise.

Please advise how to get free Pages download on new iPad Air.

Try logging out of your account on your iPad by tapping on your id at the bottom of the Featured tab in the App Store app and then log back in and see if those apps then show as free.

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After downloading 17.0 on a Mac Air running 10.7.5, when I try to launch I get an error message saying my profile is missing or inaccessible.

Cannot open or find profile manager. What should I do?

When launching terminal command, I get the same error message "Profile Missing" along with the following error in the terminal window: "Error: Access was denied while trying to open files in your profile directory."

I can't download the Sandy Relief album that I pre ordered. Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already have, which I have not.

.Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already did. I checked the store menu and it indicated that there is nothing available to download. I don't have the songs or the album showing in Itunes anywhere. Not sure what to do.

Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

I have update my iphone, 4 days ago and now when i try to connect it to a network it says unable to join and before i update, it worked perfect so if u guys know anything about it please let me know

i have update my iphone, 4 days ago and now when i try to connect it to a network it says unable to join and before i update, it worked perfect so if u guys know anything about it please let me know!
           sincerly
                 Afghanpro

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If not backup you MAY be able to get some info from the restored iPod via
How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
iPod recovery software to restore lost music files
-iPod touch Deleted Photo Recovery Tips You Should Know

TS3988 Unable to download at this time message trying to get songs I purchased on my ipad

Why won't songs I purchased on my ipad, download to my ipad from icloud? I keep getting a message saying unable to download at this time?

Why won't songs I purchased on my ipad, download to my ipad from icloud? I keep getting a message saying unable to download at this time?

HT4991 When I try to import word files from email it says importing then few seconds later shuts pages app

When I try to import word files from email it says importing then few seconds later shuts pages app

Peggy, thanks for the try. I think you are on to something about the multitude of sections in the sample document.
I think the many many sections are a result of the formating to make the word document look just like the legal case book (multiple columns of text, special sections, graphical headnotes summaries etc). The doc opens just fine in Word for windows 2000, XP and 2003. Maybe I can request a NON columnar flowing word doc that will be possible to open with Pages 3.
In the meantime, the other good options for these legal document downloads, PDF and HTML are not good options for processing the files with Pages. I sure hope the interoperability of Pages 3 is enhanced soon. I would rather not buy the Office 2008 for the Mac if I could stick with Apple's products.
By the way, do you know...... is there a business, marketing, or technical reason (maybe all 3)) why Text Editor seems to have greater capabilities than Pages 3 (like HTML and similar functions)?
Thanks, Brian

I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder.

I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder."
I have tried a few things but iTunes closes right after i click okay. Anyone know anything?

Look in your Home > Music folder. There should be an iTunes folder there and it should have a number of files and folders including one called library.itl You want to guide iTunes to that file. If you don't see that file or folder then in your next post you will have to be very specific as to what you do see or how you have your iTunes set up because that's where it should be according to default settings.

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases. I did all that

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

I've downloaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

I've down loaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

After restarting my computer firefox is deleted for Windows, when i try to open firefox a message pops up saying the program has been moved from its original location and is unable to run How do I get Firefox on my computer permanently?

After restarting my computer firefox is deleted for Windows, when i try to open firefox a message pops up saying the program has been moved from its original location and is unable to run How do I get Firefox on my computer permanently?

I have tried everything I could to fix this, but some things require actually being on Firefox, and since I cannot get on, I cannot click on the tabs to do it. I have even totally uninstalled firefox, and that has not fixed this. I still get the same message that firefox is running and I need to close it or restart (which I have also tried dozens of times). I have removed things like Java, and that has not helped either. If I cannot even get on line in firefox, how can I fix this. I am not crazy about using internet explorer, but right now, it is my only option. I even tried to start in safe mode, and the same message box pops up!

I have an imac running 10.4.11 and i downloaded the update software from apple downloads and when i try to update to 10.5.1 it says open failed this version requires 10.5 what should i do?

I have an imac running 10.4.11 and i downloaded the update software from apple downloads and when i try to update to 10.5.1 it says open failed this version requires 10.5 what should i do?

You would have to purchase a retail Leopard installer DVD. Since they are difficult to find you may need to search on eBay, Amazon.com, and Google to find a suitable copy.
If you have an Intel iMac, then you may want to consider upgrading to Snow Leopard which you can purchase at any Apple retailer for $29.00 versus the minimum price of $129.00 for Leopard.
Leopard System requirements
You must have a Macintosh computer with:
an Intel processor or a PowerPC G4 (867 MHz or faster) or G5 processor
a DVD drive >built-in FireWire
at least 512 MB of RAM (additional RAM is recommended for development purposes)
a built-in display or a display connected to an Apple-supplied video card supported by your computer
at least 9 GB of disk space available, or 12 GB of disk space if you install the developer tools
Snow Leopard General requirements
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible Internet service provider; fees may apply.
Some features require Apple’s MobileMe service; fees and terms apply.
And, you could also upgrade to Lion by purchasing the Apple USB Lion flash drive installer for $69.00.
Lion System Requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

When I try to order a book in iPhoto it says I have empty frames on pages. But I don't. Any advice on how to correct this so I can order this book? Thanks.

When I try to order a book in iPhoto it says I have empty frames on pages. But I don't. Any advice on how to correct this so I can order this book? Thanks.

You do have one or more empty photo frames. Most often it will be a full page photo page missing behind a placed full page photo. To find it you need to go through you'd book and look behind each full page photo
LN

Hi i have an ipod A1099 but it doesn´t want to work, when I try to charge it, its present the apple on the screen and then post a message saying this page

Hi i have an ipod A1099 but it doesn´t want to work, when I try to charge it, its present the apple on the screen and then post a message saying to visit apple support. Please help me, I don´t want to loose my ipod.

Hi thenicegirl07,
It sounds like your Click Wheel iPod is showing a sad iPod icon. If it will go into Disk Mode you may be able to restore it, take a look at the article and quote below for more information about the alert and possible resolutions.
iPod displays a sad iPod icon
http://support.apple.com/kb/ts1373
Resolution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:
Go to http://www.apple.com/retail/storelist/.
Choose an Apple Store location.
Click the Reserve link under Genius Bar.
Choose iPod.
Select your desired reservation date and time.
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials atwww.apple.com/support/ipod/tutorial.
Additional Information
iPod displays a folder icon with an exclamation point
-Jason

HT1923 When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT202794 I am unable to download Pages or other iWorks components (free) on my newly purchased IPad Air. They want payment info when you try despite a previous answer to a query saying otherwise.

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