HT203128 my itunes keeps crashing with an error message.

both my windows and itunes are up-to-date. i've checked all the previously suggested methods to solve this issue (completely remove - reinstall itunes, removing QT, etc.) but none helped. any idea? Thanks.
the error message is usually something like this:
Problem Event Name:
APPCRASH
Application Name:
iTunes.exe
Application Version:
12.1.2.27
Application Timestamp:
55236b62
Fault Module Name:
KERNELBASE.dll
Fault Module Version:
6.3.9600.17415
Fault Module Timestamp:
54505737
Exception Code:
80000003
Exception Offset:
00000000000de002
OS Version:
6.3.9600.2.0.0.768.101
Locale ID:
1033

Hello pkiss777,
I'm sorry to hear you are having this issue with iTunes. If you continue to have issues with iTunes crashing or hanging, you may find the troubleshooting steps outlined in the following article helpful:
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Sincerely,
- Brenden

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HT203128 my itunes keeps crashing with an error message.

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