HT203163 I recently had to replace my laptop and now when I try and sync my phone to my laptop I am asked to authorise the laptop, but after I enter my login and password, the search for itunes fails with a message that itunes is not currently available

I recently had to replace my laptop and now I can't sync iTunes and my phone - the message is that the laptop is not authorised and when I try and authorise it it says that the itunes store is currently unavailable - but it is available on my phone, and I have been trying for over 24hrs - it should be available by now.
I have checked my firewall settings and they are ok
How can I remove old PC's that I no longer use and make sure that this is the only computer that is authorised for my account - and how can I access the iTunes store so that I can authorise it?
Help please

i had to format my laptop
You can reinstall Lion (Mac OS X) by pressing Command + R while booting your Mac. No need to re download Lion again.
Help here >  OS X: About OS X Recovery

Similar Messages

  • I upgraded to IOS5 and now when I try to sync my phone in iTunes I get stuck on step 6 out of 6.

    It says "waiting for changes to be applied". How can I get it to complete the sync? I also lost my purchased ring tones on my phone.

    Hi,
    I use CS5 to ...
    I did downloaded Java SE6 too ...
    No problems ...
    Did you after installing Java a REBOOT?
    Dimaxum

  • I have two apple ID's on my laptop, one is mine and one is my roomates, I recently restored my ipod and now when I try to sync to itunes it says sync will complete ones a song is available, what do I do?

    I have two apple ID's on my laptop, one is mine and one is my roommate, I recently restored my iPod and now when I try to sync to iTunes it says sync will complete ones a song is available, what do I do?

    Try syncing songs one at a time to see if there is a problem song(s).
    Do the songs play in iTunes on the computer?

  • I changed my laptops OS and now when I try to sync my music it is saying Remove and replace. What do I do?

    I changed my laptops OS and now when I try to sync my music from phone to the new itunes it is saying Remove and replace. What do I do to keep the music and playlists from myphone?

    Did you try to set it up again as new device?
    How to back up your data and set up as a new device

  • I downloaded my sons ipod 4g to the new iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod.  I've tried to reset but that didn't help the problem.  What can I do?

    I downloaded my sons ipod 5g with the latest iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod and he has plenty of space.  The messege says that most of is space is taken up by video but there is no video or music on his ipod right now.  I've tried to reset his ipod but that did not help the problem. What can I do?

    Did you try to set it up again as new device?
    How to back up your data and set up as a new device

  • How do I download a movie to my phone?  when I click 'rent' through itunes, I get a message that there is not enough available local storage, but I can manage my local device storage usage in 'Settings'.  I have activated icloud, but this has not helped.

    How do I download a movie to my iphone 3G?  When I click 'rent' in itunes, I get a message that there is not enough available local storage, but I can manage storage on my device in 'Settings'.  I have activated icloud, but don't know how to change my storage so that I can rent and watch the movie on my phone.  thanks for any help you can give.

    I always do my Rentals with the itunes program on the computer.
    Make rental from itunes store. It will show in movies under library, DO NOT click to play it. Plug in the device to the computer. Click the name of the device on left. Click on movies. There is an  option to copy to the device. Sync. obviously you still need space on ipad to put rental but you can have it take computers hard drive space until you need it.

  • HT204135 not able to add my hp laser jet 3330 mfp printer, I get a message that it is not currently available from the software update server. What do I do?

    how can I installed my hp printer when I get a message that it is not currently available from the software update server?

    The drivers are there.  I see this quite often.  What's happened is the supported devices list on the Mac is a little out of date.  All you should have to do is disconnect the printer from the Mac, run Apple Software Updates, restart the Mac, connect the printer back to the Mac, and add the printer's queue to the Mac.  You can find a little more information on this and other helpful tips in the link below.  Let me know what happens.
    Basic Printer Troubleshooting Steps for Mac
    I am a printer tech for HP.

  • I had to erase my hard drive and now when I try to sync the I phone or Ipad it says I will loose my data on the iphone or ipad .  how can I sync the phone or I pad without loosing my music ?

    I had to erase my hard drive and reinstall ox snow leopard.  when i try to sync my Iphone or Ipad it says that my device was synced with another computer and I will loose my songs on the Iphone or ipad and it will be replaced by the library that is on my computer now.  The library is empty since I had to erase the hard drive.  Can anyone help?

    1) ensure iTunes is authorized for your iTunes store account(s)
    2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    3) sync the device
    iTunes will wipe the iPhone/iPad but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone/iPad with it.
    above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.
    also, there are PhoneView and iRip.

  • I had to re-install iTunes and now when I try to sync/modify apps I can't

    I had to reinstall itunes onto the original laptop I synced my phone to and when I try to remove some apps to provide space for an iOS update, I get the error that "apps installed on iPhone can not be determined".  Help...

    This has been discussed here many times. Click on this search link and see if there are any solutions in the threads. Best of luck.

  • After getting a new dell laptop, I was able to easily move my itunes library from my old mac to my new laptop,however now when I try to sync my music to my iphone,my songs have an exclimation point next to it and cant sync most of my music. HELP!

    I recently was given a new dells windows 7 laptop. I then was able to successfully move my itunes library from my old mac to my new dell. Now I am trying to sync my whole library of music back onto my iphone 4, but when I try it says most of my music can not be located. I have exclimation points next to the majority of my music (I have 368 songs in my itunes acount). Please help me be able to sync my songs to my iphone. I am only able to sync about 31 of my songs.

    Copy them from your old computer, or your backuo copy of your old computer. to your new one.
    The music sync is one way - computer to ipod.  the exception is itunes purchases.

  • I moved my itunes library to an external hard drive and now when I try to sync my ipad it says it is already synced to another library.

    I moved my itunes library to an external hard drive and then I tried to sync my ipad.  I got a message that says my ipad is synced to another library and it will erase my ipad, which I don't want to do.   I'm not sure how to fix this problem, any ideas?

    Ok. progress...
    So is your media folder called iTunes Music or iTunes Media? And does it have a folder called Music inside it?
    Before going any further you should first attempt to use File > Library > Organize Library > Rearrange files in the folder "<Media Folder>" (ignore if grayed out). This will make sure that any iPod Games or Mobile Applications get placed inside the iTunes Media folder which is needed for portability.
    If your iTunes Media folder is called iTunes Music, close iTunes, rename the folder as iTunes Media and start iTunes again. iTunes will automatically adjust. Close iTunes again.
    On your external drive rearrange the folders that you have already copied there so that they match the layout in your active library. You should end up with a folder called X:\iTunes where X: is the external drive letter, and the media folder is X:\iTunes\iTunes Media. If the library layout was upgraded then you will need to create a Music folder inside this and move all the artist folders and Compilations into Music. You will also need to copy iPod Games and Mobile Applications from your internal drive into the new media folder. Next copy the files iTunes Library.itl, iTunes Library Extras.itdb, iTunes Library Genius.itdb, sentinel and the folder Album Artwork from the internal drive into X:\iTunes. The preceding manipulations should make the internal and external copies of your library match without you having to copy all of the media over again.
    Now hold shift as you start iTunes. Click choose, browse to and open X:\iTunes\iTunes Library.itl.
    Finally use File > Library > Organize Library > Consolidate files. This will ensure that any stray files that might have been added from outside your original media folder will be copied into the new one.
    You can now reclaim the space used by your library on the internal drive, however before you do so I would advise you to obtain another external drive and make use of this backup tip.
    tt2

  • I restored my ipod and now when I try to sync it says it syncs but it doesn't...what do I do?

    I tried to sync my ipod to itunes but it said i needed to restore my ipod. So I restored my ipod deleting everything on it. I origionally planned to make a cd from my second library of all the songs that i wanted on my first library from the second library, but itunes won't add my songs to my library. I have no idea what's going on!  I have two itunes libraries with all of my music, so I have everything...i just need to get it all onto my ipod.  Now when i go to either one of the libraries and try to sync it says it syncs but it really doesn't. None of my songs transferred to my ipod and I honestly don't know what to do. Help please:(

    Are you following the instructions here. You many not have the correct boxes/music checked.
    iTunes: Syncing media content to iOS devices and iPod
    Also, you can only sync with one iTunes library. However, you can manage music an video among different iTunes libraries/computers.
    Using iPhone, iPad, or iPod with multiple computers

  • I shattered the screen on my iphone 5s and now when I try to sync it with itunes it is asking to enter the passcode on the phone. How do I get around this considering my screen is broken?

    How do I sync my broken iphone 5s on itunes without entering the passcode on the phone? I have the replacemnt phone already but I would like to save my photos before I send it back. The screen is completely ruined.

    Did you try to set it up again as new device?
    How to back up your data and set up as a new device

  • I changed from vista to windows 7 ultimate and now when i try to sync or get music from one device to antoher it basicly will not do it and wants to wipe my music because it is now not associated with my itunes?

    help?

    Did you backup all your documents and data first? Normally your user profile contains a Music folder which in turn holds the iTunes folder. All the important details of your library are in there, with the media below in a folder called iTunes Media. If you lose this information and then connect your device to an empty iTunes library it will want to clean it out the device and start over.
    You should be able to:
    Backup the device to the new windows installation
    Transfer your purchases into a newly authorized library
    Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
    Restore the device from the backup
    This process should switch the association of the device to the new library, preserving the data and settings in your apps.
    When you get it all fixed, make a backup!
    tt2

  • I upgraded to itunes 10.7. Now when I try to sync my new iphone 5 it gets stuck in step 6 of 8 determining tracks to sync

    I upgraded to itunes 10.7 and now when I try to sync my iphone 5 it gets stuck in step 6 of 8 determining tracks. I reload 10.7 and rebooted everything. What do i do?

    Had the same thing happen to me when I tried syncing my iPhone this a.m. - talked to Apple 7 hours ago and evidently there's an "issue" with the iTunes server. The Apple adviser told me to try syncing in an hour. Well, rather than do that, I've continued to check Twitter, searching on "itunes sync" or "itunes server" - seems the problem's still going on.
    I'm going to wait it out til tomorrow. Or whenever.
    The REASON I was synching is that ever since the iOS 5 "upgrade" photos that were in albums synced from iPhoto had disappeared. Not all the photos, just all the photos in some albums. Weird.
    Too many bugs in iOS 5 (syncing, Bluetooth connectivity, etc.). They should have waited til it was right before releasing it.

Maybe you are looking for